After 1 month NO PowerPost Date: 2015-10-04 |
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rmac
Newbie Joined: 26 Aug 2015 Online Status: Offline Posts: 31 |
Quote Reply
Topic: After 1 month NO Power Posted: 04 Oct 2015 at 2:17pm |
Here my wife sits unable to do business, I talked her away from a home brewed computer that a friend builds into an Apollo and it wont turn on nothing. paperweight and NO Tech support on weekends. $3400.00 paperweight and I need to listen to my wife now.. I thought D/S was going to start weekend support! I was getting ready to take the plunge for myself. Now I don't know
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Mac..
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Tidgxor
DS ELITE The Kokopelli kid Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
Quote Reply Posted: 04 Oct 2015 at 3:32pm |
Hey rmac,
Sorry to hear about the issues with the Apollo, I definitely can understand the frustration (for both of you ). I can't speak about the weekend tech support, not sure if they have an ETA on that yet or not. In the meantime, when you say no power/nothing. Does anything happen when you attempt to power on the machine? Any lights, fans, beeps? Any noise from the PSU at all? Prior to the last shutdown had there been any issues that you know of? If absolutely nothing is happening: I know you've probably done all this, but be sure to check the power switch, try re-seating the power cable, and another outlet - all that good stuff that is easy to overlook but always worth a try! |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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db188
DS Veteran Joined: 29 Jul 2014 Online Status: Offline Posts: 2115 |
Quote Reply Posted: 04 Oct 2015 at 4:30pm |
i know it's hard, but take a DEEP breath, and explain the problem in detail if you want "tech support" from the forum community. if you just want to rant, i can certainly understand the need for that at times, please feel free to ignore this advice.
it would be really helpful to list your system specs in your signature (i wish more people would do so), so that we don't have to waste time asking. as Tidg said, whenever a power/power distribution issue crops up the first things to check are connections (that includes checking your home outlets by plugging other devices into them to see if they are getting uninterrupted power. it would be very odd to learn that you had no forewarning, that the last time you/your wife used the comp there was nothing out of the ordinary (no smoke, no burning smell, no power interruption/popping sound/monitor flickering/power on and system startup failures/etc. did you notice any memory errors leading up to the inability to boot? are any of the system's fans (case/psu/cpu/graphics cards) working when "powered on"? how about power to monitor/keyboard/mouse? any circuit breakers tripped/blown? Edited by db188 - 04 Oct 2015 at 4:34pm |
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rmac
Newbie Joined: 26 Aug 2015 Online Status: Offline Posts: 31 |
Quote Reply Posted: 04 Oct 2015 at 6:31pm |
Thanks guys I am chilled now, yep checked it all. Went to Best Buy got another PSU of the same working fine now. I know even if Tech was on weekend they could not have gotten a PSU to me before maybe Tuesday if even then, still it would have been nice to talk to someone. Lets see what they do with this old PSU now
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Mac..
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 05 Oct 2015 at 2:12am |
Nice, quick fix, rmac.
Power supplies I've changed gave no warning before just going belly-up. Worked great one day and nothing the next powrr up. What psu is it? Just curious. Have fun. |
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 05 Oct 2015 at 2:19am |
Not sure you'll get a refund but you do have both the DS and manufacturer warranty that should send you a replacement. Might be shipping cost through DS. Use the replacement, if you go for it, as a backup just in case.
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db188
DS Veteran Joined: 29 Jul 2014 Online Status: Offline Posts: 2115 |
Quote Reply Posted: 05 Oct 2015 at 3:04am |
congrats on getting the system back up. any idea what caused the psu to fail now that you have it out of the rig?
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Aventum 3
I7-6700K Gigabyte G1 Z170X Gaming GT 16GB Corsair Dominator 3000MHz Corsair Hx1000i 1000W Samsung M.2 980 Pro 2TB;Samsung 850 EVO 1TB MSI RTX 3080 Ventus OC 10G LHR Gigabyte M28U 4K |
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 05 Oct 2015 at 3:38am |
Pc supplies have never giving a hint of why they failed, for me. Most of the countless dozens I replaced industrially in highbend duplicators didn't either but some did. Random faults that came and went causing a number of service calls, and agitated customer, would eventually fail and I could smell it when I walked in. Some did smell defore failing and giving the supply and card cage for the circuit boards the sniff test would pinpoint the culprit. Just memories from days gone by.
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rmac
Newbie Joined: 26 Aug 2015 Online Status: Offline Posts: 31 |
Quote Reply Posted: 05 Oct 2015 at 9:38am |
Here is my specs. for those you want it
Chassis Model: Special Deal Hot Seller - Digital Storm Apollo Exterior Finish: - Standard Factory Finish Trim Accents: - Standard Factory Finish Processor: Intel Core i7 5930K 3.5GHz (Six-Core) (Unlocked CPU) Motherboard: GIGABYTE GA-X99-SLI (Intel X99 Chipset) System Memory: 32GB DDR4 2666MHz Digital Storm Certified Performance Series Power Supply: 750W Corsair CX750M Expansion Bay: - No Thanks Optical Drive: DVD-R/RW/CD-R/RW (DVD Writer 24x / CD-Writer 48x) Storage Set 1: 1x SSD (1TB Samsung 850 EVO) Storage Set 2: 1x Storage (2TB Western Digital/Seagate/Hitachi) Graphics Card(s): 1x NVIDIA GeForce GTX 960 4GB (Includes PhysX) Sound Card: Integrated Motherboard Audio HPC Processor: - No Thanks Extreme Cooling: !CLEARANCE: AIR: Stage 2: Noctua NH-D14 SE2011 Extreme Performance H20 Tube Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected Chassis Fans: Upgrade All Fans to Corsair Airflow Performance Edition (Up to 6 Fans) Had it on a battery backup w/ surge protection, wife used it the night before next morning nothing, I was on it off and on did not notice anything. Just called DS Monday morning rush busy.. Thanks for your comments Edited by rmac - 05 Oct 2015 at 9:40am |
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Mac..
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 05 Oct 2015 at 9:55am |
Glad to hear you got the unit back up and running now. Sorry that you had to go through this. Since you don't need help right away, you can also send an email to "[email protected]" and let us know about the bad power supply. We will most likely have to replace the PSU you have with a working unit. You could keep it as a spare now since you already purchased one from Best Buy, we can't usually give you a cash credit back.
In regards to weekend support, it's in the works, I would say by the end of this year (Q4). |
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rmac
Newbie Joined: 26 Aug 2015 Online Status: Offline Posts: 31 |
Quote Reply Posted: 05 Oct 2015 at 1:00pm |
Thanks Alex:
Just got off the phone with DS say they will call tomorrow so the can check for any other damage and further instruction. I don' really expect a cash refund (would be nice) but I would take the spare.. |
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Mac..
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 05 Oct 2015 at 1:08pm |
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rmac
Newbie Joined: 26 Aug 2015 Online Status: Offline Posts: 31 |
Quote Reply Posted: 06 Oct 2015 at 9:30am |
Just Spoke Mike with DS (really nice guy) they gave me 2 options money back (did not get into how much) or another PSU, I chose to have the extra PSU. I am happy with them and hope to order my rig soon..
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Mac..
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 06 Oct 2015 at 9:36am |
Nice.
I would've also gone with the extra psu. Can't have too many parts waiting in the wings to help in troubleshooting and getting the rig up and running. |
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