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Bolt 3 DVD-ROM drive not opening

Post Date: 2016-11-25
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robinv83 View Drop Down
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Posts: 48 		  Quote robinv83 Quote  Post ReplyReply bullet Topic: Bolt 3 DVD-ROM drive not opening
    Posted: 25 Nov 2016 at 11:04pm
Hi guys,

In the 1 year I've had my Bolt 3, I've never had to open the DVD-ROM drive. Today, I tried to eject the tray but it wouldn't open. The green light blinks but nothing happens. I unscrewed the side panel (not the acrylic panel) and checked if it was properly connected. Didn't find any issues with the connection.

Any tips on how I can fix this? The bolt 3 is a compact machine so I'm a bit nervous on trying to unscrew anything else. I'm fearful I'll mess something up.

Thanks in advance.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 2:37am
I haven't messed with one in some time, but they used to have a small hole in the front you stick a small pin into, to open it. Once opened it might work after that.

If still a problem, unplug it's power connection and reseat it, to reset it.

You can also go into Device Manager, right click the drive, uninstall it, reboot, hard not soft, and let Windows reinstall it.

Good luck and let us know.
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robinv83 View Drop Down
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Posts: 48 		  Quote robinv83 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 12:52pm
Thanks for your response. I looked for the hole but unlike other DVD-ROMs, this one doesn't have a hole to eject the tray. Any other suggestions?

Thanks.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 1:26pm
Try my other suggestions and let us know. Could be Windows just needs to reinstall it.
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robinv83 View Drop Down
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Posts: 48 		  Quote robinv83 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 2:15pm
I uninstalled the drive, hard rebooted pc and tried ejecting after startup. Still no luck.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 2:29pm
Couple of other suggestions...shutdown, reboot and start pressing the eject button before Windows loads anything.

Go into File Manager, My PC and right click the drive and select Eject.

After that you might have a bad drive.

I'm wondering if a disc was left in the drive and is stuck, tilted in the drawer. Maybe tapping the drive and tilting the PC might help.    
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robinv83 View Drop Down
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Posts: 48 		  Quote robinv83 Quote  Post ReplyReply bullet Posted: 26 Nov 2016 at 4:33pm
I can't tell if there is a cd/dvd stuck in the ray. I tried what you said. Didn't work. Thanks for the suggestions. Probably just a bad drive.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 28 Nov 2016 at 4:55pm
It appears you have a slot loading drive, so I do not think it's stuck in the front. If you haven't tried yet, check the power and data cable going to the drive, perhaps it's loose?

If that does not work, give our support team a call and we'll go from there.
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Meller View Drop Down
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Posts: 1627 		  Quote Meller Quote  Post ReplyReply bullet Posted: 02 Dec 2016 at 5:38pm
Just remember, if all else fails. Get a bigger hammer.
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robinv83 View Drop Down
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Posts: 48 		  Quote robinv83 Quote  Post ReplyReply bullet Posted: 16 Dec 2016 at 12:19pm
Hi Alex,

Thanks for responding. I opened the side panel and checked the data and power cable and it seems fine. I made sure it was connected.

I will call the support team and see if they can help fix this.

Thanks.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 16 Dec 2016 at 12:26pm
Sounds good!
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