Build Stages

how long does it normally take to get out of stage 1 on a pre configured system such as the Vanquish ? site info is confusing on them one area says ships within 5 days another says 5 to 10 business days.

Well when I called to order was told there not prebuilt but preconfigured .
I disappointed in notv receiving any status updates would think even though it's a budget build that itv woukd be treated the same.
Think there's lots on their site that needs updating. .

Thank you for responding Alex I do that when I get home from work tonight

That should of been stage 1 to 6

That's a great idea considering the times that question is asked. 

Stage 1: (Payment Processed)
Your order has been successfully processed. Our accounting department is now preparing your build sheet and passing this over to our inventory control department so we may allocate the components necessary for your order.

Stage 2: (Inventory Assignment)
A special component bin has been assigned for your order. We then locate components from our inventory and place them inside your component bin. If any components are out of stock, we are then waiting for them to be delivered to our storage center. Once all of the hardware is inside your component bin, it is then placed in queue for phase 1 stress-testing.

Stage 3: (Phase 1 Stress Testing)
Your order is now placed into one of our specialized test benches. The installation of the operating system, drivers and any applications that are specific to the system you ordered are completed here. Our Digital Storm Integration Engineer will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your systems performance throughout our burn-in process. Afterwards, we perform a series of grueling tests that push the hardware components in your system to the very limit. This Stage is especially important because it is here where the system either excels or fails. If it does fail, our Digital Storm technicians will identify any problems and replace them before we ship your computer system. If the computer system still does not pass our tests, we will then re-build it with a new batch of components.

Stage 4: (Engineering Lab)
Your order has successfully passed our phase 1 stress testing, it has now progressed into our engineering lab. A specialized Digital Storm Assembly Engineer will carefully put together your order as if it was their own. They have a passion to build every system as if it was their show piece.

Stage 5: (Phase 2 Stress Testing)
Your order has been passed to our final phase 2 stress-testing team. They run a final batch of tests to verify the integrity and stability of your system. This allows us to ensure that every system we ship will be a rock solid machine for years to come.

Stage 6: (Quality Assurance)
Your system is undergoing a very detailed quality control analysis. A Digital Storm Quality Inspector is tasked with inspecting your machine for missing screws, loose cards, checking for special requests, verifying the configuration, and double checking our stress-test results. Our inspectors are trained with an eye for detail and ensure that every system leaves our facility with the art of perfection.

Stage 7: (QA Check Passed)
Your order has successfully passed our stringent quality assurance process. Everything from top to bottom on your purchase has been verified by an experienced Digital Storm technician.

And stage 9, the nerve wracking wait as your rig transits the roads to its new home.  

Stage 11.. playing your first game to test the beast out and check their work.

  

Stage 12 the sigh of relief when its running smoothly

I can understand that I will be watching for the UPS truck like a giddy kid tomorrow

My first DS was bought in 2009 it's still going but is showing it's age the case haf932 is still a sharp looking case it had a few hiccups in the eirly years an overclock issue wich DS help get lined out and a video card went bad DS replaced it so though nerve-racking at a couple stages all in all I can't complain about the old beast it's graphics still look better than a PS4 or XBOX 1

I ordered a Vanquish 4 level 3 and tried to check my status each day. Its been on stage 1 since the day I ordered it 5 days ago.

Order# 52197

"Estimated Shipment Date: Up to 5 Business Days (Mon-Fri) from 1/27/2016"

I even paid $150 extra for 2 day shipping so I hope it gets here by the weekend. I tried to call the CS number and it says theres nobody at that extension, sent a message and havent received any reply, live chatted with the CS guy and he says he works from home and cant look up orders and to call the 866 number.

Yeah the support tab and my account. Still on stage 1 it says. Man I didnt even notice overnight shipping or I would've opted for that.



Been like this for 5 business days.

Edited by Brad_W77 - 03 Feb 2016 at 12:34pm

All is well, I got into touch with someone, Jacob I believe it was. The preconfigs dont go through all the different stages like custom configs.

My PC should be shipping today they said, cant wait!

I also have seen no update to my Vanquish 4 lvl 4 order beyond stage 1 and it has been a few business days. Very poor information dissemination as some forum posts by DS employees say 10-15 days, the website has a general 5-10 days and my PO says priority build ships within 5 days. Please remember that after we finally select a build and order/pay, the next singularly import piece of information is when will it ship. Having such convoluted information only adds to our stress as a customer. If the ship times were more clearly spelled out for pre-built vs custom builds, I think you would not see threads like this one being started if the confusion was eliminated.

Edited by barecm - 10 Feb 2016 at 6:40am

Apparently you are being informed of the status. You are in stage one.

Frank    

Originally posted by FrankW Apparently you are being informed of the status. You are in stage one. Frank

I did not say I wasn't getting any updates, I said I have not seen anything beyond phase I. I was also not saying that it should be beyond that, but since there is not a lot of certainty on shipping times and such, it is reasonable for folks to ask. Also, since there is a line item in my sales order for priority shipping 5 business days, it is included in my price, and therefore I have that expectation. It is now into day 3 for me and I am wondering if it has actually gone beyond the "payment processed" statement that was pretty much immediate upon me completing the credit card order.

Again, I am not saying anything beyond that the mystery behind the shipping times is what causes the consternation on the part of customers who have expectations based on the sales order info.

Originally posted by Alex barecm, We processed your other on the 8th, so far today is 2nd business day. The team is aware of your order and we will do our best to ship it as soon as possible. The stage updates will not occur on your PC as it's not a fully custom system. Hope this helps clarify things.

I would think that today is the 3rd day since the order was placed early AM Monday (EST) and I received the "order placed" confirmation thus starting the clock (according to your website details) nearly immediately after I placed the order (within an hour so probably when you opened for business Monday AM. So, all day Monday, all day Tuesday, and into Weds (3rd day). If that is not the case, again, I say the expectations are not clear or misleading.

Let me reiterate, I am not unhappy or anything like that. Far from it. I am very please with the process so far. The order process and the website you guys have is much better/user friendly than your competitors. Just trying to make a suggestion to make the experience even better for future orders. Always room for improvement, right?

Before there's any misunderstanding, my comments aren't directed at any particular posting or member, but just an increasing number of similar concerns lately.