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Digital storm velox stuck stage 1

Post Date: 2017-12-06

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Katsberg View Drop Down
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  Quote Katsberg Quote  Post ReplyReply bullet Topic: Digital storm velox stuck stage 1
    Posted: 06 Dec 2017 at 2:22pm
Hi everyone,

Im not entirely sure where to post this but Ive ordered a custom rig Digital Storm Velox last thursday (processed), and its already been almost a week and my order has been stucked at Stage 1 without any emails from digital storm regarding how my order is being taken care of. Is this normal that it could take a week without any notice or extra information from them or do i call the support at this point? Any help would be appreciated, thank you.
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bprat22 View Drop Down
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 06 Dec 2017 at 2:33pm
This time of the year they get real busy, and what’s normal doesn’t usually apply.   I would think you would have seen some movement in a week so call them for an update.    

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Tidgxor View Drop Down
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 06 Dec 2017 at 3:03pm
I agree with bprat22 on this one, I'd give them a call or contact them their "Request Help" option. My guess is that they are just loaded down for the holidays, but no harm in making sure things are proceeding as planned.
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DST4ME View Drop Down
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  Quote DST4ME Quote  Post ReplyReply bullet Posted: 06 Dec 2017 at 6:53pm
Or email Alex [email protected]
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 07 Dec 2017 at 3:33am
Congratulations on your order. AwesomeThe Velox is a nice case. We are very nosy here, so don't mind me asking what components you ordered so we can enjoy your purchase vicariously. Big%20Smile

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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 07 Dec 2017 at 9:59am
It's normal for orders to stay in Stage 1 for a while at this time of the year, however, the team is working hard on catching up. Our goal is to ship orders within the estimated ship timeframe we provide which is 15-20 business days upon processing your order.

If it's been 2+ weeks and you're still at Stage 1, please email me ([email protected]) with your order information and I'll be more than happy to take a deeper look why.
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 08 Dec 2017 at 8:25am
It's been eleven days in stage one for me, but I've had a DS rig for seven years. I know what I'm going to get when the stars align, and I know it's absolutely worth the wait!
Coolermaster Storm Sniper
Intel Core i7 930 3.8GHz OC
EVGA X58 LE
6GB DDR3 1600Mhz Ram
750W Corsair
1TB HDD
1x ATI RadeonHD 5870 1GB
Noctua Dual 120mm
I can make my mind think... anything....
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Tidgxor View Drop Down
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 08 Dec 2017 at 8:26am
 Awesome
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Timeless View Drop Down
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  Quote Timeless Quote  Post ReplyReply bullet Posted: 08 Dec 2017 at 9:00pm
Katsberg, don't worry, it is going according to schedule.
I ordered my Apollo last year on 12/02/16 and it stayed at stage 1 for over a week but, then it started to pick up the pace. It was at my door on 12/23/16.
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 10 Dec 2017 at 8:18am
Good info - especially at this time of year, thanks for sharing! Strong
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  Quote Cretae Quote  Post ReplyReply bullet Posted: 12 Dec 2017 at 10:16am
Hang in there Katsberg, I ordered mine 11/28 and just hit stage2 today! We're gettin' there!
Coolermaster Storm Sniper
Intel Core i7 930 3.8GHz OC
EVGA X58 LE
6GB DDR3 1600Mhz Ram
750W Corsair
1TB HDD
1x ATI RadeonHD 5870 1GB
Noctua Dual 120mm
I can make my mind think... anything....
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Katsberg View Drop Down
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  Quote Katsberg Quote  Post ReplyReply bullet Posted: 14 Dec 2017 at 9:40pm
Thank you for the quick answers everyone.

By the way here are my specs

Chassis Model: Digital Storm Velox
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7-7820X (8-Core) 3.60GHz
Motherboard: MSI X299 SLI PLUS (Intel X299 Chipset) (Up to 3x PCI-E Devices)
System Memory: 16GB DDR4 3000MHz Digital Storm Performance Series
Power Supply: 1000W EVGA SuperNOVA G2
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (512GB Samsung 960 PRO) (NVM Express) (Extreme Performance)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x GeForce GTX 1080 Ti 11GB (Performance Edition) (VR Ready)
Sound Card: Integrated Motherboard Audio
HPC Processor: - No Thanks
Extreme Cooling: H20: Stage 2: Digital Storm Vortex 240mm Liquid CPU Cooler (Fully Sealed + No Maintenance)
HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)
Airflow Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Stage 1: Overclock CPU - Up to 4.5GHz via Intel Turbo Boost Max Technology 3.0
Graphics Boost: Yes, Overclock the video card(s) as much as possible with complete stability
OS Boost: Yes, Disable and tweak all of the non-crucial services on the operating system.

Base on what ive seen on the forums, did I make a bad decision on paying for the os tweak, cpu and gfx boost? Or would i be fine?
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  Quote hoserator Quote  Post ReplyReply bullet Posted: Yesterday at 6:10am
That is a nice and strong system. Strong DS will not set up your pc for failing. What some members refer to is that; the os already comes bloat free so no need to tweek, the cpu oc is better done by the user since it is relatively easy and the members can assist if needed, and that gpu is already very strong so why push it. No worries. Enjoy. Big%20Smile
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Cretae View Drop Down
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  Quote Cretae Quote  Post ReplyReply bullet Posted: Yesterday at 6:34am
BTW, I'm still at Stage2. So, patience, patience, patience.
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hoserator View Drop Down
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  Quote hoserator Quote  Post ReplyReply bullet Posted: Yesterday at 6:41am
And offerings to the shipping gods are suggested while you wait. it is a mad time to be on a truck being delivered. Big%20Smile
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  Quote Katsberg Quote  Post ReplyReply bullet Posted: Yesterday at 9:29am
Ok thanks for the answers guys. So the cpu and gpu boost would be bad for longevity of my system? I mean i dont think i can get a refund back for removing the boost. So i guess ill just leave it at that and have the boost still.
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DST4ME View Drop Down
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  Quote DST4ME Quote  Post ReplyReply bullet Posted: Yesterday at 12:05pm
Your turbo boost is fine

Your oc on gpu should be saved as a profile, if not save it then set gpu back to default.

No boost on gpu /cpu is not bad at all. Boost with certain high settings can turn out to be trouble so we oc ourselves past turbo if needed.

Os tweak was for Xp when we were dealing with 3gb of ram.

Edited by DST4ME - Yesterday at 2:46pm
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  Quote Cretae Quote  Post ReplyReply bullet Posted: Yesterday at 12:47pm
If they didn't start your build yet, IDK why you couldn't change a few things and get your $. E-mail 'em @ digitalstorm.com. That's sales. Reference your order #. I've seen folks practically rebuild the whole thing at stage 4. They'll work with you.
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