Hydrolux Control Center / Win 10 Issues

So This is all i can see with the control center which doesn't show me the graphs or the ability to set the colors for the LEDs. Ive downloaded the most recent version 1.9G. Any thoughts? I have tried deleting and redownloading also

I have not, where is that power cable at? I have never really looked at that before.

check your device manager for it?  you might also try a visual inspection of where the controller cable connects to the mother board.  i'm not a DS employee and i haven't received my first DS built pc with the hydrolux control board yet, so i don't have personal experience with it.  did any documentation come with the system?  it's probably best at this point to contact a DS tech person to assist you further with it.  it is their product after all.  sorry i couldn't be of more assistance. 


Edited by db188 - 05 Dec 2015 at 3:26pm

ah a tv, that's why the com port issue?  is it a 4k tv by chance and perhaps a scaler problem?  

Super poor customer service from DS. So they called me today confused about my issue so i pointed them to here so they could see. After a few hours I get an email saying the hydrolux board must be defective and its out of warranty so its $99 to get a new one.

My unit has a 3 year warranty, according to my certificate of owner ship and it was bought Nov 2013 which means its under warranty until Nov 2016.

Is your warranty the standard 3 years, which is 1 year parts, or the 5 year with 3 years parts?   There is some confusion with it, some not realizing the 3 years is for labor.

Hi threeifbyspace,

I'm sorry to hear about your situation. The issue you're describing could be hard to figure out over the phone, which is why our team could not fully understand the problem you were stating. Now that I see this on the forums, I might have an idea on what could help resolve this for you.

(1) Since your order is a few years old, you most likely have our older revision, which will not work with the latest build, please try this version of the software: http://www.digitalstorm.com/control-center-legacy.zip

(2) When entering the COM port, which can be COM1, COM2, COM3, COM4, etc... it's best to figure out which COM port the control board is on first. Go to your Device Manager, then expand the "Ports" tree item and check which COM port is the "USB Serial Port" on.

Try those two things and let us know.

In regards to your warranty, it depends on what warranty you have, it will state clearly on your order how many years is labor and parts. You are most likely out of our parts warranty coverage, so you will need to cover the cost of a replacement control board (I don't think that is the issue).

Feel free to contact me directly as well via email "[email protected]"

threeifbyspace,

Glad to hear that helped. Since last week, we now do offer both software versions for customers in the "My Account" section when you login. This should prevent similar situations for future customers that have an older system.

Regarding the phone staff, to be honest, the issue you were having could have bee anything when the team was told about it. Usually when it comes to issues like that, they are told to arrange to send the customer a replacement control board, since you were out of direct hardware warranty service, we did have to request that you pay for the part. Luckily, your issue was resolved with the legacy software link. We have informed our team about this for new customers, so it should help prevent similar situations.

Regarding the warranty, all orders do state the coverage of parts and labor in the warranty line item of their invoice. Your order should state this clearly without any misunderstanding. Feel free to contact me via email "[email protected]" and I will be more than happy to review and take care of any concerns.