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It's like playing on Power Point

Post Date: 2015-05-08
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truejukes View Drop Down
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Posts: 15 		  Quote truejukes Quote  Post ReplyReply bullet Topic: It's like playing on Power Point
    Posted: 08 May 2015 at 2:46pm
I got my rig a little over a year and a half ago, and for the past few months, it's been nearly impossible to play anything. Games from Minecraft to Trials Fusion to Borderlands 2 all run terribly now and I'm really not sure why. The games will typically load up just fine, but after a minute or two in game play, it slows down immensely, to the point of being unplayable. Any advice as to what might be causing this, or what I can do to improve performance would be amazing.


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-Veloce
-Intel Core i7 4800MQ (Up to 3.70Ghz) (Quad Core) (6MB Cache)
-8GB DDR3 1600MHz (2x4GB Sticks)
-NVIDIA GeForce GTX 765M 2GB with NVIDIA Optimus
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Pacesetter View Drop Down
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Posts: 379 		  Quote Pacesetter Quote  Post ReplyReply bullet Posted: 08 May 2015 at 3:18pm
Games only or internet also? Do you use STEAM or another host?

Videos and Youtube?

What OS?
What anti-virus?
What internet provider and speed?
What have you tried so far?

OK we'll start here.

Download and run Ccleaner from:
http://www.piriform.com/ccleaner

Download and run wise disk cleaner and wise registry cleaner from:
http://www.wisecleaner.com/products.html

Download and run malwarebytes from:
http://www.malwarebytes.org/

Run a full scan with your antivirus (preferably a boot scan)

From an elevated command prompt (run as administrator)
type 'sfc /scannow' (without quotes). Once it finishes type exit


After you do these things give it a try and post results here.



Edited by Pacesetter - 08 May 2015 at 3:19pm
Vanquish II Ultimate.
I was laying in bed looking up at the stars and wondered "where is my ceiling?"
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Roykirk View Drop Down
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 08 May 2015 at 3:40pm
I see you're on a laptop with Optimus.  I wonder if there's some kind of GPU throttling going on, even on AC power?

Have you dusted it out since getting it?  High temps will cause throttling, and it sounds like that might be what's happening since it starts off well and then degrades quickly.
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Posts: 379 		  Quote Pacesetter Quote  Post ReplyReply bullet Posted: 08 May 2015 at 3:46pm

Good point, Roykirk. I forgot to add cleaning and checking for temps with HWmonitor.

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I was laying in bed looking up at the stars and wondered "where is my ceiling?"
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truejukes View Drop Down
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Posts: 15 		  Quote truejukes Quote  Post ReplyReply bullet Posted: 09 May 2015 at 12:29am
I'm running Windows 7 Home Premium.
I have Avast Anti Virus (Free version).
I'm currently on campus Wifi, but things have always been pretty fast.

I just ran through the things you suggested, and same thing. I started running Trials Fusion, works fine for a minute or two, but as soon as I get to a part in the map where there is a lot going on, it starts to slow down.

I haven't cleaned/dusted it out, and one thing I've noticed is that the fan always seems to be running fast, to the point of it being noticeable by people around me. Could that be connected to what is going on? What should I look for temp wise/how would I go about fixing it?

Thanks for the help!
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 May 2015 at 4:01am
Temps should stay under 80C at all times, iirc.
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truejukes View Drop Down
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Posts: 15 		  Quote truejukes Quote  Post ReplyReply bullet Posted: 09 May 2015 at 9:54am
So I think we found the issue, since right after turning it on, with nothing else running, temperatures are running around 85, and had maxed out at about 97 during the start up.
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Posts: 379 		  Quote Pacesetter Quote  Post ReplyReply bullet Posted: 09 May 2015 at 10:03am

If you did everything I suggested that rules out memory bog due to junk files, corrupted Windows files and malware.

This pretty much points to heat and/or voltage.

Grab a couple cans of compressed air, some Q-tips, pipe cleaners, alcohol (not the kind ya drink - wellll keep the two separate ) and maybe a roommates T shirt.

Spray out the computer with compressed air (gently holding fans to keep them from turning), a patch from the T shirt with alcohol will get a lot from parts of the case. Use the Q-tips to gently clean the fans and pipe cleaners to get in between vanes on CPU cooler and tight spots.
Next is the battery. clean it, check it for leakage, and go online to see if there is a recall. Batteries are good for recalls for overheating, leakage and even setting laptops on fire.

download HWmonitor here:
http://www.cpuid.com/softwares/hwmonitor.html

I look for <70 on CPU and <80 on GPU. Temps may go above that temporarily but should stay below it.

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I was laying in bed looking up at the stars and wondered "where is my ceiling?"
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Roykirk View Drop Down
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 09 May 2015 at 3:15pm
Originally posted by truejukes

So I think we found the issue, since right after turning it on, with nothing else running, temperatures are running around 85, and had maxed out at about 97 during the start up.


First step is to clean the dust out of the fans and fins on the copper cooler.  This will make a huge difference in temps if there's a lot of dust in there.  After clearing out the dust, fire it up again and start some gaming to see if the frame rate drops continue, or if there's an improvement.

Let us know how it goes.
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truejukes View Drop Down
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Posts: 15 		  Quote truejukes Quote  Post ReplyReply bullet Posted: 09 May 2015 at 3:19pm
Thank you guys so much for the help. I'm a bit of a novice when it comes to the inner workings of a computer though. What would be the best way to clean out the fan? Would I have to take off the bottom of the laptop or could I do it without removing anything?
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Posts: 379 		  Quote Pacesetter Quote  Post ReplyReply bullet Posted: 10 May 2015 at 7:57am

I have to defer this question to Roykirk or DS techs. I don't use the krypton so I'm unfamiliar with that part of it.

Sorry   
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Roykirk View Drop Down
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 10 May 2015 at 11:17am
Originally posted by truejukes

...What would be the best way to clean out the fan? Would I have to take off the bottom of the laptop or could I do it without removing anything?


I'm not sure how the Veloce compares to the Krypton, but you'd likely want to take off the bottom so you can get to the fans as well as the copper cooling fins.  This way you can hold something lightly against the fan blades when you clean so that they don't spin.  You can ruin the fan bearings if they're able to spin freely during this process.  The Krypton bottom panel is a single large one with only a few screws, so it's nothing too difficult if the Veloce is the same.

You'll want a can of compressed air like Dust-Off.  Read the instructions on the can before you do anything as there are warnings there about how to hold it and such, as well as don't ever shake the can.  You'll also want to use short bursts of air.

This is a decent guide to dusting things out.
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 11 May 2015 at 4:45am
As I know next to nothing about laptops, I do have a soft spot for dusting and cleaning. I was using canned air (ALOT!) until ArkansasWoman turned me on to the http://www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW

Hand held, electric blower to push through all the dust and crap that gathers in these machines. Best part is that it costs about he same as 6 cans of air but will last so much longer, has TREMENDOUS airflow and you don't need to worry about tipping the can to get the frozen aerosol into your machine.

I recommend holding the fans so that they don't overspin with either method.

But yea, you gotta get in there to get all the dust bunnies out so your machine has a chance to breathe and live longer. Remember when it comes to computers, dust kills.

Good luck and cheers!
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Roykirk View Drop Down
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 11 May 2015 at 10:59am
Originally posted by Snaike

...http://www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW...


I want!  Whoa
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Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 11 May 2015 at 1:55pm
Originally posted by Roykirk


Originally posted by Snaike

...http://www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW...
I want!  Whoa



It is worth the money
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 11 May 2015 at 4:33pm
Originally posted by ArkansasWoman777

Originally posted by Roykirk

Originally posted by Snaike

...http://www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW...
I want!  Whoa
It is worth the money
She is so right. This thing has already paid for itself in cans of air I ~haven't~ purchased. No worries about tipping the can and getting frozen aerosol into the pieces and parts of the computer, no worries about running out of air in the middle of a cleaning, no worries about getting down to the store to get more... it's just the "bee's knees"!

One caveat, and to me this isn't very important, to others it may be.. but...

This thing is LOUD! Make sure you warn the others in your house and expect the pets to react like you've turned on the vacuum cleaner. The datavac does make some noise.   
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truejukes View Drop Down
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Posts: 15 		  Quote truejukes Quote  Post ReplyReply bullet Posted: 17 May 2015 at 12:25am
Update: Thank everyone for the help! I just cleaned out my fan and what a difference. Things aren't perfect (I'm still getting a bit of lag when playing borderlands 2), but at least it's playable.
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 17 May 2015 at 3:53am
Hi truejukes..... Another thing to check is to make sure your laptop is actually using your discrete graphics card and not the integrated, much less powerful, graphics processor.

Go into Nvidia Control Panel, 3D settings, Global, and set it to run High Performance Nvidia Processor or something similar. You can also, under the other tab, setup individual games.

It probably is setup correctly, but worth checking.
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