FAQ FAQ  Forum Search   Register Register  Login Login

Marauder Level 1 Overheating issues

Post Date: 2013-05-30
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Topic: Marauder Level 1 Overheating issues
    Posted: 30 May 2013 at 5:53pm
Hi my name is Julio Chavez, I purchased Marauder level 1 gaming computer around October. Up until now I have yet to experience any problems with it what so ever, however since last night my computer has over heated on multiple occasions. The only game I play is League of Legends and never had I experienced any sort of problems while playing that game until last night. This morning I turned my computer on after having it rest over night however after 5 minutes of it running Google chrome it once again overheated. I decided to clean the fans thoroughly and have another house fan point towards the Computer to help out the system but regardless once again after 5 minutes of browsing the internet the computer once again over heated. I've only had this system for 8 months and have taken extremely good care of it. Is anyone else experiencing a similar issue? Any help I can get from the forums would be appreciated
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 30 May 2013 at 5:57pm
Could you post your temps to show what's overheating? A screenshot of your computer running Hardware Monitor (a program) would be great.
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 30 May 2013 at 6:01pm
Here is a link to the program: ftp://ftp.cpuid.com/hwmonitor/hwmonitor_1.22-64bit.zip
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 30 May 2013 at 6:14pm
I turned the computer on and ran the program here's what I got.
Computer_Readings.png
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 30 May 2013 at 6:19pm
http://tinypic.com/r/iz7oeo/5

Here's the screenshot linked.
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 30 May 2013 at 6:30pm
Heres the reading with a game of League of legends running in the background

http://tinypic.com/r/34g1pgw/5
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 31 May 2013 at 12:52pm
I believe the Tj max, max temp, for the fx-4100 is 70c.    You're real close with that snapshot in time.    I would make sure the cpu cooler fan is running, even though HWMonitor shows it is, check your case fans and make sure the cpu cooler is mounted snug to the motherboard.    Maybe new thermal paste between the cooler and cpu is needed but not sure.

What's your room's ambient temp?    If its high 80s+ then that might be the difference between then and now.
Back to Top
Ariktu View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 21 May 2013
Online Status: Offline
Posts: 492 		  Quote Ariktu Quote  Post ReplyReply bullet Posted: 31 May 2013 at 5:12pm
I might go into the bios settings and see what the fan settings are.

I know on my system the fan settings did not have the motherboard speeding up the fans as temperatures got higher.

I assume this was to keep the computer quieter. I changed those settings and my readings went down.

Might be worth a fast check first.

You could also call DS if you want them to see if they can help you out.
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 12:49pm
So i cleaned the computer up, change the speed of my fans to the max moved the case around for more air flow and still it overheats. I can buy a fan or two but im not even sure if theirs prongs for the fans to connect too
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 1:03pm
Your system is not overheating, your temps are perfectly fine. It is most likely something else such as a bad memory stick or software/driver issues that might warranty a fresh install of Windows if they cannot be resolved with updates.

I suggest running the built-in Windows memory test to see how that goes, guide here and scroll to the bottom: http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer

If that turns out good, then it could be an OS related issue, try to update your graphics driver.

If that still does not fix it, does it happen with other games or one?
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 1:40pm
I upgraded my graphics driver 2 days ago, i ran the memory test and everything turned out fine. The problem happens with LoL but it has happened while just browsing the internet or watching a video.
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 2:31pm
I would call DS tomorrow and see what they have.    Its difficult troubleshooting over the forums. Real time discussion and the tools they have is what is needed.

Good luck and let us know.     
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 2:36pm
I also recommend contacting our support team for further help. It does not look like your system is overheating.
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 2:48pm
I called earlier this week and was told that cleaning out the case would fix the issue but it hasn't at all. Should I call once more tomorrow or make a ticket
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 3:43pm
Call them back and tell them cleaning the system didn't do it.   Tell them your temps and the symptoms.    They'll probably have you run some tests to pinpoint the issue.   

You're under warranty and they will work with you.     Sometimes troubleshooting can be time consuming.      I worked with customers over the phone for decades on call avoidance trying to save a service call and get them up and running quicker.   Not always easy but DS is good.   

Edited by bprat22 - 02 Jun 2013 at 3:50pm
Back to Top
Nomad1970 View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 23 Feb 2013
Online Status: Offline
Posts: 716 		  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 4:07pm
Did you happen to upgrade your video drivers to Nvidia version 320.1?  If so, that may be a problem, I hear that that driver set is causing problems.  You might try rolling back to the older set and see if that fixes it. 
My Precious 2
I7-9700 oc 4.7GHz
32GB DDR4 3000MHz Corsair Vengeance RGB Pro
SSD M.2 (512GB Samsung 970 PRO)
SSD M.2 1TB Samsung 970 EVO
240GB Samsung 860 Pro SSD
1TB W.D. HD
EVGA GTX 1080Ti
Back to Top
ArkansasWoman777 View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 19 Aug 2012
Online Status: Offline
Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 4:12pm
Originally posted by Nomad1970

Did you happen to upgrade your video drivers to Nvidia version 320.1?  If so, that may be a problem, I hear that that driver set is causing problems.  You might try rolling back to the older set and see if that fixes it. 



They don't have Nvidia, they have the AMD Radeon Hd7700
"Captain Sirius Black"
Storm Trooper
i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
Back to Top
Nomad1970 View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 23 Feb 2013
Online Status: Offline
Posts: 716 		  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 4:34pm
Originally posted by ArkansasWoman777

Originally posted by Nomad1970

Did you happen to upgrade your video drivers to Nvidia version 320.1?  If so, that may be a problem, I hear that that driver set is causing problems.  You might try rolling back to the older set and see if that fixes it. 



They don't have Nvidia, they have the AMD Radeon Hd7700


It has an Nvidia 660 listed, but maybe his has a Radeon.
My Precious 2
I7-9700 oc 4.7GHz
32GB DDR4 3000MHz Corsair Vengeance RGB Pro
SSD M.2 (512GB Samsung 970 PRO)
SSD M.2 1TB Samsung 970 EVO
240GB Samsung 860 Pro SSD
1TB W.D. HD
EVGA GTX 1080Ti
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 4:38pm
Yep, his is a different version.   The HWMonitor screen shot posted gave it away.   

Thanks.   
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 02 Jun 2013 at 10:24pm
Originally posted by epicmooz

I called earlier this week and was told that cleaning out the case would fix the issue but it hasn't at all. Should I call once more tomorrow or make a ticket


The team might have suggested this because you said your system was overheating, and built up dust is one of the main reasons for a system that is older than a year.
Back to Top
epicmooz View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 30 May 2013
Online Status: Offline
Posts: 8 		  Quote epicmooz Quote  Post ReplyReply bullet Posted: 04 Jun 2013 at 1:09pm
Apparently something was wrong with the power supply a new one is being shipped to me apparently. Thanks for the help everyone
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 7.397461E-02 seconds.