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Need some help

Post Date: 2016-02-12
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Topic: Need some help
    Posted: 12 Feb 2016 at 1:09pm
when ever i try to start up a game my screen goes black and says no signal but i can hear whatever game i choose load up and start. im not that good with comps but what i can find in the event logger that means anything really related to the display is error 4101. any thoughts on this?
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 1:18pm
It appears your game is trying to run at a resolution that your monitor does not support. You might have changed game visual settings recently which are causing this. You might have to un-install and re-install the game to fix this, UNLESS, your game has a safe mode or something to start up the game in basic visual settings.
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 1:20pm
il give it a try
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 1:39pm
didnt work
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 1:59pm
What game is it?
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 2:09pm
Also, is your monitor plugged into the video card, below rear fan, and not motherboard ports near the USB/audio ?   

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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 4:02pm
alex- CSGO and bprat22 yes it is. idk how to really explain the problem. like right now im on the comp everything is fine i can start the game. but i when i go to load up a game like right after it finishes and im out to join, some error happens that makes my comp screen just go black and sometimes my comp restart too, i thought it was my gpu my old one was going on 3 years old so i just got a 970 and the same problem right away.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 4:23pm
Use HWMONITOR to check your CPU core temps. Should be below mid 80c.

Restarts could be a bad power supply under the load of the gpu while gaming.

Check your ram by typing memory in Control Panel search box and running Diagnose memory.

Use Bluescreenview and Whocrashed to see if any info is given .

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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 4:52pm
thanks for the help bprat i installed whocrashed and ran the memory scan, all good there. now show i try to replicate the problem? and what should i be looking for in the whocrashed program/ do i have to turn it on? i appreciate you taking some time to help me out. iv been wanting to get back into gaming for a longtime and i know this is some easy problem to fix with a little know-how. im not hating on DS support but there not helping
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 5:05pm
Whocrashed will open your crash logs after you run it, and a few lines down, give you a clue what caused the crash.   Run it after the next crash or restart. It might open an older log. Not easy to read but helps sometimes.

If there aren't any logs for Whocrashed to open, it could be the psu shutting down, then no log.

Try a new driver, or different one, for the 970.

Have you added any new hardware, especially external USB? Try unplugging any USB devices and try it. Some keyboards have been known to cause issues.

This happens with all games?

Could be a tough one to figure.   



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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 5:30pm
yea its pretty tricky to figure out because it could be so many things. i just took my comp apart to visually inspect all the insides and when i set it all up again. yanno so it could crash lol it loads the game up fine and i retried about 8 times and it didnt crash once. lmao i dont know what to think anymore. the problem all started like 4 months ago with all said problems. i just figured it was my gpu so just stopped playing games till i got a new one today. nothing else triggers whatever this problem is. other than joining any game. watch netflix browse the internet. and while not having a gpu i could do all and play the game on the motherboard integrated graphics. thats why i just figured it was a problem with my gpu. because on the mobo it didnt crash ever.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 5:46pm
A bad video card was a good bet with igpu working. That rules out the ram, external devices, drives, etc. I would think.     Still could be the psu restarting under the load of the card.     Unfortunately, no good way to check it, just swapping it with another. Even the ' paper clip check' for psu doesn't check it under load.

Could be the motherboard. Does your mobo have another Pciex16 slot you can try the card in?

My bet is psu, but that's obviously a guess.

Eyeball the cabling from the psu to the video card, checking for pinched wires, tight bends, and tight connections at the psu if it's modulator . Do you have colored cable extensions ? If so, check their connections.   


I have to take off. Hopefully when I check in tomorrow all is fixed.
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 12 Feb 2016 at 6:32pm
will do. yea months ago when i was trouble shooting the problem when i put the card into the other pci slot it would have the same problem. everything would work fine will i loaded up the game. thats why i was pretty sure it was the gpu. switched to the mobo gpu saved up for 4 months and got a evga 970 and bam same problem but it didnt happen for maybe 2hours. now that i for sure know its not the gpu. it has to be the psu or maybe my i5 is just toast.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 3:10am
You've done it all.   Next up... Psu.   Bad CPU is a much longer shot.

My psu died after about 3 1/2 years.   No restarts, just shutting down in seconds.   

Keep us posted. Good luck.
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FrankW View Drop Down
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 6:13am
Hi Namek,

There was a suggestion that you load HWMonitor and check temps. I may have missed it but I don't see where you did that. Do you keep your radiators or coolers blown out? You have an older system and rads/CPU coolers can load up with dust. HWMonitor will tell you if that is your problem.

If you keep your rads/CPU coolers clean do you occasionally vacuum out your Power Supply. the exhaust screen on the PS can get really dirty over time blocking air flow through the PS.

Frank   
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 7:25am
hey frank. yea im sorry i forgot to mention that. yea i did. and the temps seems nominal. there not high there not low. one thing i did do tho that when i was putting my comp back together i used different power connectors to power my gpu and i also have the sides of the case off. the fans looks clean but i will make sure to just go in and clean away anything i can see. i just think its funny its working now. i install whocrashed and im waiting for the problem to happen again. i tried to simulate the problem about 10 times last night and each time it would load up successfully. il keep you guys posted and try to replicate it.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 7:59am
It's been working?   I have seen where turning off a pc and unplugging it from the wall, and then holding in the power on button for several seconds, actually fixes weird issues.  Its like a fault cleansing.  Maybe something similar happened. 

Hope it stays fixed. 
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 11:44am
it happened again. im switching it with a different power supply its not new but it has no know problems. so far its working ive tested it out a couple times with no errors. i just hoped it works. before i switched out the power supply it happened again where as the screen went black with no signal detected but i could still hear the game in the backround.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 11:50am
Fingers crossed with the psu.
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-Namek- View Drop Down
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Posts: 10 		  Quote -Namek- Quote  Post ReplyReply bullet Posted: 13 Feb 2016 at 12:16pm
hahaha you are the man. thanks for the help. i'l wait a couple days to see if its actually fixed. if not, i dont know maybe just save up but build my own comp this time. this DS pc was a beast though lol three years strong no problems. these are my specs just incase you were wondering

Intel Core i5 3570K 3.4 GHz

Asus P8Z77-V LX

16GB DDR3 1600MHz Corsair Vengeance Series(HP)


evga gtx 970 ssc

fingers are crossed though. i really forgot i had this old BFG psu and it had literally just enough connections.
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