New build / new customer

Hi Kris. I'm not 100% positive on this, but you should receive periodic updates on Digital Storm's progress with assembling your PC/testing. In addition, I have provided a copied description of the six stages for preparing a Digital Storm PC (Email I received from Digital Storm last year):

"Stage 1: (Payment Processed)
Your order has been successfully processed. Our accounting department is now preparing your build sheet and passing this over to our inventory control department so we may allocate the components necessary for your order.

Stage 2: (Inventory Assignment)
A special component bin has been assigned for your order. We then locate components from our inventory and place them inside your component bin. If any components are out of stock, we are then waiting for them to be delivered to our storage center. Once all of the hardware is inside your component bin, it is then placed in queue for phase 1 stress-testing.

Stage 3: (Phase 1 Stress Testing)
Your order is now placed into one of our specialized test benches. The installation of the operating system, drivers and any applications that are specific to the system you ordered are completed here. Our Digital Storm Integration Engineer will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your systems performance throughout our burn-in process. Afterwards, we perform a series of grueling tests that push the hardware components in your system to the very limit. This Stage is especially important because it is here where the system either excels or fails. If it does fail, our Digital Storm technicians will identify any problems and replace them before we ship your computer system. If the computer system still does not pass our tests, we will then re-build it with a new batch of components.

Stage 4: (Engineering Lab)
Your order has successfully passed our phase 1 stress testing, it has now progressed into our engineering lab. A specialized Digital Storm Assembly Engineer will carefully put together your order as if it was their own. They have a passion to build every system as if it was their show piece.

Stage 5: (Phase 2 Stress Testing)
Your order has been passed to our final phase 2 stress-testing team. They run a final batch of tests to verify the integrity and stability of your system. This allows us to ensure that every system we ship will be a rock solid machine for years to come.

Stage 6: (Quality Assurance)
Your system is undergoing a very detailed quality control analysis. A Digital Storm Quality Inspector is tasked with inspecting your machine for missing screws, loose cards, checking for special requests, verifying the configuration, and double checking our stress-test results. Our inspectors are trained with an eye for detail and ensure that every system leaves our facility with the art of perfection."

Also, it will take around 15-20 business days for your PC to ship after your order is processed.

Hope this helps and good luck!

Edited by Batman34 - 09 Mar 2018 at 11:34am

Originally posted by kriswithak I am aware of all of that, really looking for real people / real experiences. Im familiar with their (DS) process.

Well, I can pretty much say that my experience with Digital Storm has been excellent so far. No complaints.

However, I will make one suggestion. If you need immediate help, I recommend contacting Digital Storm by phone, not email. They will help you regardless, but I personally found the first option to be faster.

Edited by Batman34 - 09 Mar 2018 at 12:15pm

I can't believe we ordered almost the very exact setup. I just happen to get the MSI board. Even down to the same tubing preference

Mine is at stage 3

Grats!

Edited by lomoring - 14 Mar 2018 at 5:09pm

Satesh, I've been a customer and visitor to these forums since 2010. I've seen that not every phone call or e-mail gets the attention it should, but the vast majority do. I have also seen that whenever a slip-up has come to the attention of management, it is dealt with immediately with the customer's satisfaction the most important issue.

In a previous post, "New Build Arrival" I pointed out your rig shipped on the 13th business day from your order, and DS doesn't have any control over shipping. Read my story there if you want to see what a shipping delay really looks like!

I'm sorry you didn't have the smoothest experience with your order, but I'm convinced you're gonna love your PC.

Edited by Cretae - 15 Mar 2018 at 9:47am