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New DS computer - DVD will not open

Post Date: 2017-02-21
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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Topic: New DS computer - DVD will not open
    Posted: 21 Feb 2017 at 10:23am

I received my new digital storm computer at the end of January. Everything works well except the DVD <E drive> will not open. I just tried to open it. I opened the case and checked the connections to the drive and the motherboard and they seemed fine, but I reset them anyway. I see the DVD RW drive shows up as a device, but cannot open it or eject. Device manager says the device is working correctly. I must be doing something wrong.

Chassis Model: Special Deal Hot Seller - Digital Storm Velox
Exterior Finish: - Standard Factory Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Core i7 6700K 4.0GHz (Codename Skylake) (Unlocked CPU) (Quad Core)
Motherboard: ASUS Z170-PRO GAMING (Intel Z170 Chipset) (Up to 5x PCI-E Devices)
System Memory: 16GB DDR4 2666MHz Digital Storm Performance Series
Power Supply: 750W EVGA SuperNOVA
Expansion Bay: Option Not Available
Optical Drive: DVD-R/RW/CD-R/RW (DVD Writer 8x / CD-Writer 8x) (Internal)
Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 21 Feb 2017 at 10:41am
Couple of things you can try....If the drive has a small pinhole in the front, insert a bent paper clip into it to release the drive.   usually. once it releases once you're good to go.

Go to File Explorer by clicking Win Logo lower left, select the FE icon, click on This PC, right click the drive and select eject.

You might have to unplug the pc, hold in the power on button for several seconds, plug back in and try.

In Device Manager click on Scan for hardware changes icon in top task bar.

Worse case, in Device manager right click the drive, Uninstall, reboot and let Windows reinstall it. 

Hope this does it. Big%20Smile
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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 9:09am
Making sure I have the right section: in Device Manager after click on Scan for hardware changes icon I get no response, just a quick blink of the icon. For the DVD/CD-ROM drive icon there is only the check for hardware change and properties on the first window popup. When I check the > next to the DVD/CD-ROM drive icon this opens up - HL-DT-ST DVDRAM GA5ON. When I right click I see update driver, disable, uninstall..etc. Do I uninstall this one?
Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 9:28am
Yes, when you expanded the DVD drive in DM by clicking" >", it now shows your DVD.  Right click that and try a driver update first.  If no good, then I would uninstall it, power off, reboot and see if Windows loads it.  Or, use the Scan for Hardware to find it.

You can also double click it first and see if it states working correctly.  Although, it always says that from my experience.  Hahaha

Big%20Smile
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 9:31am
Before doing that ^. try pushing a couple of times in on the tray as you try to use it.  Or tap it while trying to open it.  Sometimes if a disc was left in it, it jams or just messes things up. 
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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 11:13am
Driver update shows it has the latest driver. Did an uninstall, powered off, reboot and DVD and all were reinstalled. Did the pushing and tapping on the tray but still no go. Seems I will download any program I want to add.

thanks

Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 11:56am
Get in touch with DS.   If it's still in the 30 or 45 days window, not sure which, they'll send you a new one...no cost to you.     First they would have to verify the problem.   Who knows, maybe they'll fix it over the phone.

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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 12:13pm
Thanks for the suggestion. I have sent a request to tech support.

Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 3:22pm
ROFL. Well I learned something new today. Tech support informed me taht the slim drive installed on the Velox does not have a tray to open, it is a slot-loader like in a car stereo unit. When you push the button and light flashes then insert your disc with label side to the right.

So I looked again more carefully, and voila, there is a car stereo-like slot for a disk.



Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 3:37pm
Well, don't we look foolish.   

I never even considered it.

Thanks for the feedback.
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Snaike View Drop Down
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Posts: 9459 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 23 Feb 2017 at 11:41pm
Oh. Wow. That is something new.

Edited by Snaike - 23 Feb 2017 at 11:42pm
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Grape View Drop Down
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Posts: 331 		  Quote Grape Quote  Post ReplyReply bullet Posted: 24 Feb 2017 at 8:57am
Yes, first time I heard of a computer DVD with a slot-feeder. Love it!
Digital Storm Velox
Intel Core i7 6700K 4.0GHz
16GB DDR4 2666MHz Digital Storm
750W EVGA SuperNOVA
1x GeForce GTX 1080 8GB
500GB Samsung 850 EVO
Western Digital/Seagate 1 TB
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bprat22 View Drop Down
DS ELITE
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 24 Feb 2017 at 9:01am
Funny thing is, I knew the Velox had the slot DVD but just never put it together.  I kinda zoned out on my tray loader.    Big%20Smile

Now, if you're like me, you won't use it for 6 months.  Hahaha
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Posts: 106 		  Quote DarkSydeElement Quote  Post ReplyReply bullet Posted: 24 Feb 2017 at 9:28am
I have the Velox, I wish I would of looked at this sooner lol. And bprat is right, I used mine once in the past year lol
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