New Vanquish 2 Ultimate shutting off randomly

I've had my Vanquish 2 since Friday February 13th and everything has been going great. I have only installed essential programs and games from steam. I've played a couple games for hours at a time perfectly fine.

Just yesterday I played Saints Row 4 for about 8 hours. However, today I have to start my pc 3 times because it keeps shutting off randomly. The first time it cut off after 20 minutes. The second time after 3 hours. I also struggled to get it to shut on this morning. I had to unplug the surge protector it is connected to and replug it back in. (The surge protector worked my last computer perfectly fine for the last 4 months.)

I'm not sure what to do. I live on the east coast and everything has ground to halt due to snow. What steps should I be taking. Thanks in advance to any help given.

Edited by BizarRabbit - 17 Feb 2015 at 8:25am

It shut off completely, no lights except the wight led on my gpu.

I have plug it directly into my wall socket, removed the side panel and now have it sitting on the top of my desk. It has been running since I posted in the technical assistance forum. Everything seems snug and secure and all fans are running and running quietly.

I also got HWMonitor. I haven't run anything but that and the internet and all my temps are below 40 C except my mainboard which says it is 114 C.

Okay, because I have been reading up on motherboard temperatures and apparently that is pretty high. So I am a bit worried.

My living room temperature is 78 F (Its below 20 F) outside right now so I'm not sure if that is contributing to the temperature. It is the warmest I am running my house since getting my new computer.

SpeedFan is reporting the same temperature as HWMonitor.

HWmonitor lists my Vanquish mobo temp at 119C ... that is incorrect, Speccy says 28C after hours of fallout.

i learned at the beginning, ignore HWMonitors mobo temps.

Well it has been four hours since the last time it shut off so I will keep my eye on it but I also have been doing anything intensive.

I'm going to try some games out and see what happens. I will update this post in a few hours.

This may help, it may not.. but it is information.




AS you can see, on my year old Vanquish II, HWMonitor, Speccy and RealTemp agree on most everything except mobo temp. HWMonitor is not a good resource for mobo temps, imho.

Also, SpeedFan, when trying to install on 8.1 (which they do not claim compatibility) gives me the BSOD. There's a program I will stay away from in the future.

Again, not right or wrong, just information from another Vanquish.

So after several hours of playing the Old Republic, on max settings, I think its safe to safe its not overheating. I never went above 69 C and average between 50-52 C on my gpu. My cpu maxed at 66 C but averaged between 48-50 C during play. This was the internet (youtube) up and steam.

I think it might have had something to do with the surge protector. That is just weird as I have always had my computer on one.

I will continue to monitor the situation. Thanks to all for the help.

By the way, do you guys suggest leaving the side cover off or keeping the system closed up?

Hey y'all.  First post.  I just got my Vanquish II on Tuesday and am having similar problems, but much worse.  The first time I booted, it went to Windows in like 3 seconds, which is incredible since I've been using a machine I built in 2007 that takes like 10 minutes . Pretty excited!

However, while installing antivirus, etc., I lost all display. I didn't want to hard reset, bc I know that's bad news, so I switched the DVI to HDMI and still nothing. I left it alone for a bit and came back and the system had shut down on its own. Ok weird. So I try to boot up again and it just kept starting/shutting down five or six times rapidly before shutting off entirely.  I restarted again manually and Windows finally booted.  However, after maybe 20 minutes of trying to install software, the system just completely froze (no mouse movement, keys, couldn't CTL ALT DEL).  Now anytime I run the system, this is what happens, but it's worse now, usually locks up shortly after booting and trying to do any kind of simple process.

I've been on the phone with tech support already.  Removed OC from BIOS and the guy asked to me to call back with any problems, and it kind of seemed like he wanted to get off the phone and not try anything else, but ok, I understand. Of course, it locked up 2 seconds after hanging up with him, so now I'm playing the waiting game for him or anyone to call me back (this was yesterday afternoon).  On my own I tried to reseat everything and check/replug all the connections I could see inside the case, but still to no avail.  I was really looking forward to the DS system, but it's been a very disappointing experience so far.  Hopefully tech support gets back to me before the giant snowstorm coming this weekend, but I remain not optimistic.

He did call me and ran a bunch of stress tests, which all were fine of course and no crashes during the whole thing.  He was helpful and courteous, so no complaints there.  I just wish I could figure out what's going on so I can get everything working and not have to worry about it.  Going to try a few things this weekend to see if I can isolate it. 

Hi gumbercules,

Sorry to hear, it definitely sounds like something happened while you were installing the anti-virus software.

Do what bprat22 said, that should help. A system restore to an earlier point might fix it, if it does not, try the repair install with Windows. If that does not, then you will need to just do a format and fresh install of Windows.

Feel free to contact our team directly for help.

You seem to have ruled out software. Bummer about your problems. Hopefully DS resolves it quickly

I would take a wild guess the PSU is at fault, but could be mobo or RAM with video card eliminated as a problem

Hi gumbercules,

Sorry to hear, I believe it could be your memory, perhaps one of the sticks as gone bad. If you can try to see if it is one of the sticks by trying one stick at a time, it's worth a shot.

OR, we can help as well, most likely we will need to have the unit come back for service so we can see what is going on with it.

Feel free to reach out. Thanks!

When you took out the ram any chance you bumped up against the SATA cable from HDD to the mobo?

I don't think so, but it's possible.  I'm going to open it back up and check all the connections after the dude installing a new dishwasher is finished. 

ULTIMATE LIQUID COOLING. 

If the USB is shorted inside that can definitely cause a lot of issues.   I believe they have a 5 vdc pin and then the ground and data lines.   5 vdc is a logic voltage and if its shorted then lots of potential problems.   I would trace the wire from the front USB panel and unplug it at the motherboard to isolate it as a problem. 

The HDD is an internal, plugged into the mobo or an external plugged into a USB? 

If its just bent and no short then no problem other than you can't use it.     If it hasn't frozen since removing the ram stick try putting them both in again and see what happens.  Or just try the other one.




Edited by bprat22 - 23 Feb 2015 at 11:11am

Sounds like a plan.     

If the USB was shorted you'd have issues so its probably just not usable.  I have one like that.  Not a bent pin, just a no-go. 

Thanks for the updates.

Hard re-setting the PC while it is on will not damage the components over time, they are designed to operate in that manner. Plus, you're covered by our warranty if anything were to go bad.

If things get worse overtime, we'll still take care of, especially since you had issues within the 30 day window right off the bat.

Once you're confident it's the memory, let us know and we can arrange to send you replacement memory via AWR (Advanced Warranty Replacement).