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New Vanquish lvl 4 Blue Screen

Post Date: 2013-08-31

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LWS707 View Drop Down
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  Quote LWS707 Quote  Post ReplyReply bullet Topic: New Vanquish lvl 4 Blue Screen
    Posted: 31 Aug 2013 at 2:52pm
Aloha all,

So I am new to digital storm and to gaming computers (well anything above a cheap laptop) in general. I just got my new Vanquish lvl 4 yesterday and I am having a problem with blue screen. It started randomly happening yesterday and when I try to do windows updates it happens.

Here's my system info:

computer name: DIGITALSTORM-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8525557760 total
VM: 2147352576, free: 1933832192

and here is what WhoCrashed is telling me:

On Sat 8/31/2013 12:10:41 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083113-4633-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8007168028, 0xBF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Any help to be able to fix this would be awesome.

Thanks,
LWS707
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fstcvc View Drop Down
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  Quote fstcvc Quote  Post ReplyReply bullet Posted: 31 Aug 2013 at 3:07pm
As with any system, the first thing to check is for any loose hardware or connections. Remove & re-seat GPU, RAM and any other add-on cards you might have. Then double check all power connectors (again unplug and re-plug to make sure they are fine).

See this post under the Technical Assistance section on the forums for more self help...>Please *DO* this before posting<
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ArkansasWoman777 View Drop Down
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  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 31 Aug 2013 at 3:30pm
Try turning off overclock and see if that helps, turn off the computer and turn it back on press the delete key repeatedly, press f5 to load defaults which disables overclock and f10 to save. See if that solves the BSOD
"Captain Sirius Black"
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i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
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LWS707 View Drop Down
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  Quote LWS707 Quote  Post ReplyReply bullet Posted: 31 Aug 2013 at 4:49pm
Thanks so much for the replies. I followed the guides instructions and I reseated everything it said to (which scared the crap out of me because I am not tech savvy and don't know much about computers as this is my first gaming desktop) I also turned off overclocking and so far i haven't had an issue with the blue screen again. Now if only my windows updates would stop failing lol. Not sure why that's happening.

Thanks again,
LWS707

Edited by LWS707 - 31 Aug 2013 at 4:49pm
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