Order shipping?Post Date: 2017-12-06 |
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haight12
Newbie Joined: 21 Mar 2013 Online Status: Offline Posts: 19 |
Quote Reply
Topic: Order shipping? Posted: 06 Dec 2017 at 6:07pm |
Attention Digital Storm customer service:
I recently ordered my 2nd DS system and am a little disappointed with the purchasing experience this time. I wanted to get the system quickly so I paid the $149 for "Priority build" as it stated that it would ship 4 days from "Order processed". That date was 11/29 and today is 12/06. This is either 5 or 6 business days depending on when you start counting. I have emailed sales regarding when I should expect my order to ship and have not received a response. I dislike having to take this to message boards but would like to get this resolved. Thanks |
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DST4ME
DS ELITE Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
Quote Reply Posted: 06 Dec 2017 at 7:11pm |
Best way to contact them is by emailing Alex
[email protected] Sorry to hear about that, they are busy because of the holidays but if you paid extra you should get what you paid for I'm sure Alex will take good care of you Edited by DST4ME - 06 Dec 2017 at 7:12pm |
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haight12
Newbie Joined: 21 Mar 2013 Online Status: Offline Posts: 19 |
Quote Reply Posted: 06 Dec 2017 at 7:22pm |
Thanks,
I'll do that as well. |
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DST4ME
DS ELITE Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
Quote Reply Posted: 06 Dec 2017 at 7:24pm |
Good luck let us know what happened
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the_onomatopoeia
Newbie Joined: 18 Jan 2014 Online Status: Offline Posts: 58 |
Quote Reply Posted: 06 Dec 2017 at 11:16pm |
Yeah... They've got to be swamped or something right now. I ordered back before Thanksgiving and I'm still stuck at Stage 3, been there for almost 2 weeks now.
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Tidgxor
DS ELITE The Kokopelli kid Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
Quote Reply Posted: 07 Dec 2017 at 4:32am |
Historically DS does get bogged down around this time of year. I've experienced it with one of my systems as well. I'm not making excuses for them, but my guess is that nothing is "wrong" per se, just moving slowly due to all the orders being dealt with.
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 07 Dec 2017 at 10:00am |
It's normal for orders to take longer at this time of the year, however, the team is working hard on catching up. Our goal is to ship orders within the estimated ship timeframe we provide which is 15-20 business days upon processing your order for non-rush builds.
I received and replied to your email and hopefully should take care of your concerns. Happy Holidays! |
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haight12
Newbie Joined: 21 Mar 2013 Online Status: Offline Posts: 19 |
Quote Reply Posted: 07 Dec 2017 at 10:10am |
I did, thanks again for resolving this Alex! |
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Tidgxor
DS ELITE The Kokopelli kid Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
Quote Reply Posted: 07 Dec 2017 at 10:12am |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 07 Dec 2017 at 11:00am |
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debk
Newbie Joined: 14 Nov 2017 Online Status: Offline Posts: 5 |
Quote Reply Posted: 07 Dec 2017 at 11:08am |
Iv'e had the opposite experience. I ordered on Black Friday and my system shipped yesterday. I didn't pay for any expedited service.
Now for the hard part i have to wait for it to arrive. |
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 08 Dec 2017 at 7:34am |
Depends on load, you got lucky!
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Tidgxor
DS ELITE The Kokopelli kid Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
Quote Reply Posted: 08 Dec 2017 at 7:35am |
The waiting is the hardest part, as some have said.
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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cyb3rs34l
Newbie Joined: 05 Dec 2017 Online Status: Offline Posts: 9 |
Quote Reply Posted: 10 Dec 2017 at 11:12pm |
hey I hear you, I ordered mine on 30-NOV and its not left phase 1 yet. and yeah I check like 15 times a day the wait is the hard part lol. I already ordered an extra 32gb of corsair vengenace LPX RAM and two ssd's and a 3 1/2 sshd and an h115i to toss into my build as well as a few white led fans from corsair, I cant wait to turn the settings up on ultra an game away though. |
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Cretae
DS Veteran Joined: 22 Mar 2010 Online Status: Offline Posts: 7328 |
Quote Reply Posted: 12 Dec 2017 at 10:34am |
Ordered mine on 11/28 and just hit stage2 this AM. Ya know, GOOD THINGS come to he who waits...
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Coolermaster Storm Sniper
Intel Core i7 930 3.8GHz OC EVGA X58 LE 6GB DDR3 1600Mhz Ram 750W Corsair 1TB HDD 1x ATI RadeonHD 5870 1GB Noctua Dual 120mm I can make my mind think... anything.... |
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cyb3rs34l
Newbie Joined: 05 Dec 2017 Online Status: Offline Posts: 9 |
Quote Reply Posted: 12 Dec 2017 at 5:43pm |
You're Lucky mine still hasnt had any updates lol I ordered mine with the bare minimum parts hoping it would go faster since I am just going to disassemble it anyways and rebuild it my way. Hopefully it will ship soon though I have a ton of parts I am waiting to throw in it just waiting on my AM4 bracket that should be here in a few days corsair took their time shipping it. |
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haight12
Newbie Joined: 21 Mar 2013 Online Status: Offline Posts: 19 |
Quote Reply Posted: 14 Dec 2017 at 10:19am |
Just wanted to say I received my new laptop yesterday and so far everything is great. Kudos to Alex for all his help!
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16312 |
Quote Reply Posted: 14 Dec 2017 at 2:24pm |
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Sirenhavok
Newbie Joined: 18 Dec 2017 Online Status: Offline Posts: 4 |
Quote Reply Posted: 18 Dec 2017 at 8:52am |
Waiting is the hardest part. I'm so excited. This will be my first custom built PC. I got the Vanquish 7 and I am so excited to get it!
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Don't Lewd The Lolis
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DST4ME
DS ELITE Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
Quote Reply Posted: 18 Dec 2017 at 2:06pm |
Have you prayed to the shipping gods?
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hoserator
DS Veteran We don't need no stinking "Avatars" ! Joined: 08 Oct 2014 Online Status: Offline Posts: 7942 |
Quote Reply Posted: 18 Dec 2017 at 4:20pm |
Hi Sirenhavok,
Congratulations and welcome to DS. You will love that system. Let us know how it goes. Enjoy. |
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Cretae
DS Veteran Joined: 22 Mar 2010 Online Status: Offline Posts: 7328 |
Quote Reply Posted: 18 Dec 2017 at 6:41pm |
Great, Sirenhavok! All the best. Welcome to DS! |
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