Required Info for Shipping?Post Date: 2016-11-30 |
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mynameispizza
Newbie Joined: 26 Nov 2016 Online Status: Offline Posts: 4 |
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Topic: Required Info for Shipping? Posted: 30 Nov 2016 at 5:27pm |
Hi, I plan to ship my broken PC back for fixing (I purchased it a year or so ago). I was wondering, before we start digging in emails, what information is required for me to ship it to them (and for them to know that it is our computer)? Thank you.
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ArkansasWoman777
DS Veteran Joined: 19 Aug 2012 Online Status: Offline Posts: 4314 |
Quote Reply Posted: 30 Nov 2016 at 5:30pm |
They should have your info on file so they know it is your computer. As for the information for you to ship it to them i don't know.
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"Captain Sirius Black"
Storm Trooper i5 3570k Ordered: 11-27-12 Stage 1: 11-29-12 Stage 2: 12-2-12 Stage 3: 12-2-12 Stage 4: 12-4-12 Stage 5: 12-4-12 Stage 6: 12-10-12 Stage 7: 12-12-12 |
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 30 Nov 2016 at 5:34pm |
You need to contact them and set up an RMA number or their equivalent. You don't just ship it without going through tech support. Then they will give you the info needed, cost to ship it both ways, etc.
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Tidgxor
DS ELITE The Kokopelli kid Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
Quote Reply Posted: 01 Dec 2016 at 8:05am |
The big thing as bprat22 mentioned is to be sure DS knows about the problem, has went through the issues with tech support, and has created an RMA (etc.) for you to return the PC to them with.
Otherwise the shipping dock people at DS might be left scratching their heads as to why a PC just showed up out of the blue. |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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hoserator
DS Veteran We don't need no stinking "Avatars" ! Joined: 08 Oct 2014 Online Status: Offline Posts: 7942 |
Quote Reply Posted: 02 Dec 2016 at 5:49am |
You must do as bpratt22 and Tidgxor stated and call DS before shipping for an RMA.That phone call might resolve your issues.
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