RMAPost Date: 2016-07-29 |
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Phant0m
Groupie Joined: 20 Jun 2016 Online Status: Offline Posts: 101 |
Quote Reply
Topic: RMA Posted: 29 Jul 2016 at 2:52pm |
PC just arrived at the facility for RMA. Does anyone know the stages for the RMA? Thanks guys.
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Velox
Ordered: 6/19/16 Stage 1: 6/20/16 Stage 2&3: 6/24/16 Stage 4&5: 7/8/26 Stage 6: 7/10/16 Stage 7 & Shipped: 7/11/16 |
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db188
DS Veteran Joined: 29 Jul 2014 Online Status: Offline Posts: 2115 |
Quote Reply Posted: 29 Jul 2016 at 3:16pm |
mine had 5. from initiating the rma, to receiving the unit and initial assessment, to completion of assessment and needed work, to running stability testing, completion of stability testing and then finally notification of shipping the product back.
Edited by db188 - 29 Jul 2016 at 3:20pm |
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Aventum 3
I7-6700K Gigabyte G1 Z170X Gaming GT 16GB Corsair Dominator 3000MHz Corsair Hx1000i 1000W Samsung M.2 980 Pro 2TB;Samsung 850 EVO 1TB MSI RTX 3080 Ventus OC 10G LHR Gigabyte M28U 4K |
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DST4ME
DS ELITE Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
Quote Reply Posted: 29 Jul 2016 at 4:48pm |
Unless they changed:
» Received Computer (Stage 1) » Duplicated Issue(s) (Stage 2) » Resolved Issue(s) (Stage 3) » Final Stability Testing (Stage 4) » Sent to QA (Stage 5) |
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hoserator
DS Veteran We don't need no stinking "Avatars" ! Joined: 08 Oct 2014 Online Status: Offline Posts: 7942 |
Quote Reply Posted: 30 Jul 2016 at 2:43am |
I guess the post-DS testing (ie, Stages 8 & 9 on the initial build) do not apply on an RMA
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DST4ME
DS ELITE Joined: 14 Apr 2008 Online Status: Offline Posts: 36758 |
Quote Reply Posted: 30 Jul 2016 at 2:45am |
No its not fun if you got to rma so I don't joke about that.
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 30 Jul 2016 at 3:25am |
Never had to RMA a whole computer, lucky enough to be able to rip into myself.
Gotta be tough on the psych. |
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Phant0m
Groupie Joined: 20 Jun 2016 Online Status: Offline Posts: 101 |
Quote Reply Posted: 30 Jul 2016 at 12:13pm |
So a little update. Just got a call from DS and they said that the cover of the hard drive, sata board, and the cage were all damages so those are being replaced. With my order, I opted for the ssd. When it got here and all the way until it left my house it was fine. I downloaded a number of games to it. They said in the call that they can't find an ssd. When I received the PC I also couldn't find the ssd in the actual PC. I figured it was well hidden. It wasn't in the hard drive cage. Where was it....
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Velox
Ordered: 6/19/16 Stage 1: 6/20/16 Stage 2&3: 6/24/16 Stage 4&5: 7/8/26 Stage 6: 7/10/16 Stage 7 & Shipped: 7/11/16 |
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