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Technical Support Now 7 Days a Week

Post Date: 2016-05-20

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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Topic: Technical Support Now 7 Days a Week
    Posted: 20 May 2016 at 12:45pm
We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
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  Quote Jericho20 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 12:47pm
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 12:59pm
That is good news. Customers will love the added support.
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  Quote Dax Doomslayer Quote  Post ReplyReply bullet Posted: 20 May 2016 at 1:15pm
That's definitely great news! I would think it could be tough if something happens on Friday and you need to wait until Monday. Congrats to DS!
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  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 1:50pm
"Captain Sirius Black"
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i5 3570k

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Stage 1: 11-29-12
Stage 2: 12-2-12
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 20 May 2016 at 3:30pm
Awesome
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  Quote Alex Quote  Post ReplyReply bullet Posted: 20 May 2016 at 3:57pm
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  Quote db188 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 8:14pm
Awesome
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 12:04am
yeehaw... and congrats DS. Good move for all.

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  Quote Bugman29 Quote  Post ReplyReply bullet Posted: 21 May 2016 at 7:17am
Great!
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  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:01am
Excellent, now I need something to break so I can try it out. Bored

Edited by Nomad1970 - 21 May 2016 at 8:01am
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  Quote Alex Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:18am
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 9:09am
Originally posted by Nomad1970


Excellent, now I need something to break so I can try it out. Bored




"Bold move, Cotton, let's see if it pays off." .....
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  Quote i,DEV1L Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:03pm
So does this mean you'll have technicians working on PCs over the weekends or just answer questions and troubleshooting over the phone?
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 11:17pm
Originally posted by i,DEV1L

.... or just answer questions and troubleshooting over the phone?


Apparently.
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  Quote Nav Quote  Post ReplyReply bullet Posted: 22 May 2016 at 7:15pm
Originally posted by i,DEV1L

So does this mean you'll have technicians working on PCs over the weekends or just answer questions and troubleshooting over the phone?


For now, it will be just answering questions and troubleshooting over the phone.
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  Quote surf71zx Quote  Post ReplyReply bullet Posted: 23 May 2016 at 2:36pm
Thank You Digital Storm !!!!!!!!!!!!!!!!!!!!!!!!
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  Quote Roykirk Quote  Post ReplyReply bullet Posted: 23 May 2016 at 2:50pm
Definitely good news.  I've seen customers here on the forums who are not happy with the weekend closure, so that should definitely help improve your customer service.
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  Quote Alex Quote  Post ReplyReply bullet Posted: 23 May 2016 at 3:14pm
This also reduces the influx of calls the team gets during the week. Our team is more available to help customers immediately.
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  Quote tfg1955 Quote  Post ReplyReply bullet Posted: 24 May 2016 at 4:52pm
Very Cool!
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  Quote Doc Quote  Post ReplyReply bullet Posted: 26 May 2016 at 9:22am
Excellent
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 26 May 2016 at 11:27am
Nice! Awesome

This has been whispered of for years, nice to see DS finally rolling it out! Strong

Looks like Snaike's credit card is funding a lot over at DS.
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  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 12 Nov 2016 at 7:23pm
Originally posted by Alex

We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
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  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 12 Nov 2016 at 7:24pm
Sounds great! However, I just called tech support around noon today (Saturday) and the message said that your hours are 9-5 Monday through Friday. ???
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 1:40am
Originally posted by CMY2016

Originally posted by Alex

We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
Sounds great! However, I just called tech support around noon today (Saturday) and the message said that your hours are 9-5 Monday through Friday. ???


CMY2016 ... shoot an email to [email protected]. Get the boss on it and we'll see some changes.   
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  Quote Alex Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 9:25am
We just changed over to a new phone system, looks like incoming calls were not set to our latest hours and schedule. The team has been reaching out to customers on the weekend and following up on emails and help requests.

I'll have that resolved now.
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  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 4:53pm
Thank you for letting me know.

I should also add that when I tried to call you, your phone number didn't seem to be listed in the manual or paperwork that came with my system and I couldn't get online because I couldn't boot my new computer (finally figured out how to get it to boot up on my own - DRAM issue...), so I called directory assistance (Comcast) and the only number that they had listed for Digital Storm was: (510) 438-9445 which generated, when dialed, a "this number is no longer in service" message. Just thought you might want to know this.

Have a great day!
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  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Nov 2016 at 9:27am
That's our old number, worst case, please feel free to call our toll-free number or the number on our website, which is now: 1-669-235-3810

Contact information is on our company page: http://www.digitalstorm.com/contact-information.asp
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  Quote sbradfor Quote  Post ReplyReply bullet Posted: 06 Dec 2016 at 11:59am
That is really great news! As someone who works M-F during your tech support hours that means a lot. If I need support I won't have to take a day off now!
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  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Dec 2016 at 12:22pm
Glad to hear!
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  Quote Phoolish Quote  Post ReplyReply bullet Posted: 07 Dec 2016 at 12:10pm
Is it normal just to get constant busy signals? No hold system on your phone lines?
Phoolish
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  Quote Alex Quote  Post ReplyReply bullet Posted: 28 Jan 2017 at 8:54am
That issue was resolved with additional lines added. This should no longer be present.
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  Quote BenjiBenjamin123 Quote  Post ReplyReply bullet Posted: 10 Feb 2017 at 6:50am
Originally posted by Jericho20




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  Quote Vulcan4 Quote  Post ReplyReply bullet Posted: 20 Feb 2017 at 3:09pm

very cool...
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  Quote BrianAnderson Quote  Post ReplyReply bullet Posted: 27 Apr 2017 at 5:08am
That's a great news!
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