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Technical Support Now 7 Days a Week

Post Date: 2016-05-20
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Topic: Technical Support Now 7 Days a Week
    Posted: 20 May 2016 at 12:45pm
We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
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Jericho20 View Drop Down
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Posts: 5 		  Quote Jericho20 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 12:47pm
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 12:59pm
That is good news. Customers will love the added support.
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Posts: 4743 		  Quote Dax Doomslayer Quote  Post ReplyReply bullet Posted: 20 May 2016 at 1:15pm
That's definitely great news! I would think it could be tough if something happens on Friday and you need to wait until Monday. Congrats to DS!
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"Captain Sirius Black"
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Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 20 May 2016 at 3:30pm
Awesome
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 May 2016 at 3:57pm
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Posts: 2115 		  Quote db188 Quote  Post ReplyReply bullet Posted: 20 May 2016 at 8:14pm
Awesome
Aventum 3
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 12:04am
yeehaw... and congrats DS. Good move for all.

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Posts: 15 		  Quote Bugman29 Quote  Post ReplyReply bullet Posted: 21 May 2016 at 7:17am
Great!
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Posts: 716 		  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:01am
Excellent, now I need something to break so I can try it out. Bored

Edited by Nomad1970 - 21 May 2016 at 8:01am
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:18am
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 9:09am
Originally posted by Nomad1970


Excellent, now I need something to break so I can try it out. Bored




"Bold move, Cotton, let's see if it pays off." .....
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Posts: 26 		  Quote i,DEV1L Quote  Post ReplyReply bullet Posted: 21 May 2016 at 8:03pm
So does this mean you'll have technicians working on PCs over the weekends or just answer questions and troubleshooting over the phone?
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 21 May 2016 at 11:17pm
Originally posted by i,DEV1L

.... or just answer questions and troubleshooting over the phone?


Apparently.
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Nav View Drop Down
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Posts: 1581 		  Quote Nav Quote  Post ReplyReply bullet Posted: 22 May 2016 at 7:15pm
Originally posted by i,DEV1L

So does this mean you'll have technicians working on PCs over the weekends or just answer questions and troubleshooting over the phone?


For now, it will be just answering questions and troubleshooting over the phone.
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Posts: 485 		  Quote surf71zx Quote  Post ReplyReply bullet Posted: 23 May 2016 at 2:36pm
Thank You Digital Storm !!!!!!!!!!!!!!!!!!!!!!!!
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Posts: 951 		  Quote Roykirk Quote  Post ReplyReply bullet Posted: 23 May 2016 at 2:50pm
Definitely good news.  I've seen customers here on the forums who are not happy with the weekend closure, so that should definitely help improve your customer service.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 23 May 2016 at 3:14pm
This also reduces the influx of calls the team gets during the week. Our team is more available to help customers immediately.
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Posts: 64 		  Quote tfg1955 Quote  Post ReplyReply bullet Posted: 24 May 2016 at 4:52pm
Very Cool!
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Posts: 355 		  Quote Doc Quote  Post ReplyReply bullet Posted: 26 May 2016 at 9:22am
Excellent
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 26 May 2016 at 11:27am
Nice! Awesome

This has been whispered of for years, nice to see DS finally rolling it out! Strong

Looks like Snaike's credit card is funding a lot over at DS.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Posts: 3 		  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 12 Nov 2016 at 7:23pm
Originally posted by Alex

We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
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CMY2016 View Drop Down
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Posts: 3 		  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 12 Nov 2016 at 7:24pm
Sounds great! However, I just called tech support around noon today (Saturday) and the message said that your hours are 9-5 Monday through Friday. ???
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 1:40am
Originally posted by CMY2016

Originally posted by Alex

We're excited to announce that we now be offering customer support 7 days a week from 9AM to 5PM (PST). This will allow our customers to get help on the weekends. This will also help reduce the influx of calls on Mondays.

This has been something we wanted to do a for a while, glad that we're now making it possible.
Sounds great! However, I just called tech support around noon today (Saturday) and the message said that your hours are 9-5 Monday through Friday. ???


CMY2016 ... shoot an email to [email protected]. Get the boss on it and we'll see some changes.   
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 9:25am
We just changed over to a new phone system, looks like incoming calls were not set to our latest hours and schedule. The team has been reaching out to customers on the weekend and following up on emails and help requests.

I'll have that resolved now.
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Posts: 3 		  Quote CMY2016 Quote  Post ReplyReply bullet Posted: 13 Nov 2016 at 4:53pm
Thank you for letting me know.

I should also add that when I tried to call you, your phone number didn't seem to be listed in the manual or paperwork that came with my system and I couldn't get online because I couldn't boot my new computer (finally figured out how to get it to boot up on my own - DRAM issue...), so I called directory assistance (Comcast) and the only number that they had listed for Digital Storm was: (510) 438-9445 which generated, when dialed, a "this number is no longer in service" message. Just thought you might want to know this.

Have a great day!
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Nov 2016 at 9:27am
That's our old number, worst case, please feel free to call our toll-free number or the number on our website, which is now: 1-669-235-3810

Contact information is on our company page: http://www.digitalstorm.com/contact-information.asp
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Posts: 118 		  Quote sbradfor Quote  Post ReplyReply bullet Posted: 06 Dec 2016 at 11:59am
That is really great news! As someone who works M-F during your tech support hours that means a lot. If I need support I won't have to take a day off now!
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Dec 2016 at 12:22pm
Glad to hear!
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Posts: 38 		  Quote Phoolish Quote  Post ReplyReply bullet Posted: 07 Dec 2016 at 12:10pm
Is it normal just to get constant busy signals? No hold system on your phone lines?
Phoolish
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 28 Jan 2017 at 8:54am
That issue was resolved with additional lines added. This should no longer be present.
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Originally posted by Jericho20
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very cool...
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