WarrantyPost Date: 2012-03-08 |
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tju76
Senior Member Joined: 06 Mar 2012 Online Status: Offline Posts: 804 |
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Topic: Warranty Posted: 08 Mar 2012 at 9:51am |
Sorry if i am posting this in the wrong place but i couldn't see where else to put it.
My question is if DS covers shipping of the computer both ways if there is a defect with the product etc, and if so does this last for the entire warranty period or just like the first 30 days or something |
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bprat22
DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391 |
Quote Reply Posted: 08 Mar 2012 at 10:09am |
DS covers shipping both ways for the first 30 days, after that it is about $200 from posts I've read.
If you do have a defective part, say gpu, psu,etc Ds will ship it to you, you pay shipping, and let you do it yourself if you like. Most parts are easy to swap. They talk you through it over the phone or ask us on the forums. Remember, the 3 year warranty is 1 year parts.
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surf71zx
Groupie Joined: 07 Jan 2011 Online Status: Offline Posts: 485 |
Quote Reply Posted: 15 Mar 2012 at 11:38pm |
If shipping it back past the 30 day period for warranty repairs or upgrades the total is $300.00 you pay up front. Its $150.00 each way. I know, I paid it to have my system upgraded to CRYO-TEC.
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Alex
Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
Quote Reply Posted: 16 Mar 2012 at 10:41am |
All of the details on our warranty is on the warranty page (http://www.digitalstormonline.com/warranty.asp) and also on the "More Info" link next to the warranty plan on the configurator. Basically, shipping costs are covered if you have any issues within the first 30 days of delivery. Depending on where you live, your system weight, and value of system for insurance, it can be $65 each way or even up to $150 for the actual computer. For parts, it's $15-$25 each way depending on the item and value. For the defective part replacement warranty, here's the details from the "More Info" link on the configurator on the 3 year warranty plan:
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