Xbox 360 Bluetooth Headset Connection on Carbine

Hi Dmk67.... I haven't done bluetooth anything but this does sound like a driver issue and/or device conflict.   I would double check the driver and then right click the conflicting device, yellow exclamation, in Device Manager, and uninstall. Unplug the laptop, drop the battery for a couple of minutes and then reboot with battery or A.C.

Good luck.


EDIT... Just thinking.....Is the Bluetooth option in Bios enabled.  Usually under BIOS, Advanced and then Chipset or something sinmilar.   Might be on Disabled by default .


Edited by bprat22 - 01 Feb 2014 at 7:56am

To get into BIOS, turn off the laptop, re-boot and pulse the DEL key while it boots.  BIOS should pop up.  Within that are menus you can either mouse through or keyboard select.   I believe you go into Advanced Menu and then maybe Chipset to Enable bluetooth.    If you have the manual, it should have a section to guide you. 

The Carbine I think is the MSI 1763 laptop, but not 100%., if you need the manual. 

A laptop might be the F2 key to get into Setup, BIOS.  Check the manual to be sure.  

EDIT... I just looked in a Clevo manual, and there is a Hot key option, FN +F12 keys , to turn Bluetooth on and off.  Not sure if yours does.   


Edited by bprat22 - 01 Feb 2014 at 8:45am

I tried going into BIOS after rebooting. The DEL key didn't do anything, but if I press Shift + F10 it brings me into the option menu for Network Boot Protocol, Show Config Message, Show Message Time, and Boot Order. After this screen BIOS comes up. I went under advanced and had these options: PCI Latency Timer, SATA Mode Selection, I - Charger works at s3/s4/s5 state, and USB configuration. I didn't see anything about Bluetooth in any of the categories.

As far as the link goes, I tried looking through that before. The Compatibility Center doesn't list the headset as an option, although on the back of the headset box, it says it is compatible. I tried the video on one of the links and I did get a little further this time, to the point where it actually recognized the device, but now am stuck at a point where it can't connect because of an Authentication Error. It says to check the pairing code and that it should be in the device's documentation.

Exact Error Message: "Adding this device failed because of an authentication error.

This might be due to the use of an incorrect pairing code.

Try adding again using the correct pairing code for the device. You might need to refer to your device's documentation for details.

Check your device's documentation to see if you need to first install special software or security certificates.

Check for any firmware or software updates for your device."

It never actually asked me for it.  It allowed me to connect the device without it, but now I'm just trying to figure out how to get the headset to work. Although it successfully installed and is listed as an installed device, it doesn't connect to the chat software, the lights on the earpiece continue to blink, and if I try to synch it to the laptop, the lights just keep circling around, not actually connecting to it.

It doesn't even show up under the recording tab, which confuses me.

I checked the manual for the laptop and it doesn't cover Bluetooth since it was an optional thing I guess. The only button that affects the Bluetooth is the Airplane mode button. (At least that's what I think.) Under Bluetooth radios in the Device Manager, there are two things listed: Generic Bluetooth Adapter, and Microsoft Bluetooth Enumerator.

Unfortunately the Mobile Device Center won't work with my processor for some reason. When I go to run the program, it pops up with an error saying that it isn't compatible with my processor (Intel Core i7-4700MQ).

I'll probably get my information together and contact them over the weekend. Hopefully they might have a solution. Thanks for the help though. I'll post whatever outcome happens with this.