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Bad experience

Post Date: 2022-05-09

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jerrywxixi View Drop Down
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  Quote jerrywxixi Quote  Post ReplyReply bullet Topic: Bad experience
    Posted: 09 May 2022 at 11:46am
I recently brought aventum x, but found it without integrated power panel, which I supposed to have it from its ad, now I am unable to add new GPUs, frustrating.

missing.jpg










.. removed "404 Error" broken link ..

Edited by Snaike - 09 May 2022 at 12:56pm
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 May 2022 at 12:53pm
Let me clarify... You purchased an item from a builder that didn't have what you thought it should have, yet and still, the builder never told you that this was true or false? It was a bad experience because you assumed something was included/fabricated?

Secondarily, that is not how photos, or .jpgs work. If you would like to know the exact process, I can help. I removed the broken link because it was returning as a "404 page error". Nothing else was changed from your post.
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 09 May 2022 at 1:27pm
Let me be clear, I configured my machine start from Aventum X, it mentioned it has the integrated power panel (as showing in the picture) .
P.S. I hope this time the link and pics will work.
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 09 May 2022 at 1:48pm
And please advise which option I was missing to include that part:
System Configuration:

Chassis Model: Aventum Engineer Workstation
Exterior Finish: Black Metallic Matte Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Xeon W-3345 (24-Core) 3.00 GHz (Up to 4.00 GHz) (64 PCI-E Lanes) (250W TDP)
Motherboard: Supermicro X12SPA-TF-O (1x 10GbE and 2x 1GB LAN) (Up to 4x PCI-E Devices)
System Memory: 128GB DDR4 2933MHz (LP ECC Registered)
Power Supply: 1000W Digital Storm Performance Series (Semi-Modular) (80 Plus Gold)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (500GB Samsung 970 EVO PLUS) (NVM Express)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x PNY Quadro P2000 5GB (Outputs: 4 x DisplayPort 1.4)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (CPU Only)
HydroLux Tubing Style: Flexible Tubing (Requires HydroLux Liquid Cooling System)
HydroLux Fluid Color: White Flexible Tubing + Clear Fluid (Requires HydroLux Liquid Cooling System)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: - No Thanks
Software Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 11 Professional (64-Bit)
Recovery Tools: - No Thanks
Virus Protection: Windows Defender Antivirus (Built-in to Windows)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 21-28 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)

Sub-Total: $8,304.00
Tax (10.1%): $838.70
S&H: Freight Delivery $399.00
Grand Total: $9,541.70
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 May 2022 at 2:18pm
You've got the pics working, good.

Have you taken your concerns to the head of customer service yet? You can email him at [email protected] and explain your situation.

I can honestly say that I've never looked for this particular PCIe Power Panel and wouldn't have a clue on where to find it in the configurator. I do know that there are many who frequent these forums who are exponentially smarter than I am who may be able to help... Yet and still, Alex would be the one to go to with these concerns.

Thank you for the clarification.

Edited by Snaike - 09 May 2022 at 2:19pm
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 09 May 2022 at 2:28pm
I've taken a look at the Aventum X page and I see the picture to which you refer. I also see the following...



Can you post a picture of your Aventum X like these to compare? If you have the cable management like these where do your wires go?

Asking for my own curiosity as I can only dream of an Aventum (Envy Green, please) and like to live vicariously through those who actually have one.   
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 09 May 2022 at 4:07pm
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 09 May 2022 at 4:51pm
Whoa, there is something wrong for sure.
You must contact DS and [email protected]
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 09 May 2022 at 5:36pm
I would have been on the phone with Digital Storm before I posted on the Forum.

Having been a Digital Storm owner for over 12 years on my second system now, I can guarantee you that they will ensure that you receive a satisfactory response to your concerns one way or the other.

Be sure to let us know in a follow-up how your interaction with DS goes. It might prevent misunderstandings for future customers too.

   
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 09 May 2022 at 5:37pm
I called the support phone and get the answer that I need to order a so called "exotic cables", but please tell me where can I find it from the configuration (list below), and why you advertise it as integrated??? Anyway, I ordered one ($25), it is not the money but the time!!!, I am so dispointed with answer from Digital Storm. Your hardware and service does not worth the money I spent (> $9000)
------------------------
System Configuration:

Chassis Model: Aventum Engineer Workstation
Exterior Finish: Black Metallic Matte Finish
Trim Accents: - Standard Factory Finish
Processor: Intel Xeon W-3345 (24-Core) 3.00 GHz (Up to 4.00 GHz) (64 PCI-E Lanes) (250W TDP)
Motherboard: Supermicro X12SPA-TF-O (1x 10GbE and 2x 1GB LAN) (Up to 4x PCI-E Devices)
System Memory: 128GB DDR4 2933MHz (LP ECC Registered)
Power Supply: 1000W Digital Storm Performance Series (Semi-Modular) (80 Plus Gold)
Expansion Bay: - No Thanks
Optical Drive: - No Thanks
Storage Set 1: 1x SSD M.2 (500GB Samsung 970 EVO PLUS) (NVM Express)
Storage Set 2: 1x Storage (2TB Seagate / Toshiba / Hitachi)
Storage Set 3: - No Thanks
RAID Config: - No Thanks
RAID Card: - No Thanks
Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x PNY Quadro P2000 5GB (Outputs: 4 x DisplayPort 1.4)
Sound Card: Integrated Motherboard Audio
Add On Card: - No Thanks
Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (CPU Only)
HydroLux Tubing Style: Flexible Tubing (Requires HydroLux Liquid Cooling System)
HydroLux Fluid Color: White Flexible Tubing + Clear Fluid (Requires HydroLux Liquid Cooling System)
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: - No Thanks
Software Control: - No Thanks
Chassis Mods: - No Thanks
Noise Reduction: - No Thanks
LaserMark: - No Thanks
CPU Boost: Stock Factory Turbo Boost Advanced Automatic Overclocking
Graphics: - No Thanks, Please do not overclock my video card(s)
OS Boost: - No Thanks, Please do not tweak the services on the operating system
Operating System: Microsoft Windows 11 Professional (64-Bit)
Recovery Tools: - No Thanks
Virus Protection: Windows Defender Antivirus (Built-in to Windows)
Office: - No Thanks
Mouse Pad: - No Thanks
Display: - No Thanks
Surge Shield: - No Thanks
Speakers: - No Thanks
Keyboard: - No Thanks
Mouse: - No Thanks
Branded Gear: - No Thanks
Priority Build: - No Thanks, Ship Within 21-28 Business Days After Order Is Successfully Processed
Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement)
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  Quote MrCheetah Quote  Post ReplyReply bullet Posted: 09 May 2022 at 10:27pm
Originally posted by jerrywxixi

I called the support phone and get the answer that I need to order a so called "exotic cables", but please tell me where can I find it from the configuration (list below),

The "exotic" cable options are under Cable Management in the configurator.

Exotic Cable Management - (Cable Combs with Custom Color Sleeved Extension Cables)


I was not aware that option also meant DS added a pass-through panel -- on the Aventum, that is. Good to know.
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  Quote hoserator Quote  Post ReplyReply bullet Posted: 10 May 2022 at 1:29am
Reading the description for the Exotic cables it seems to indicate that the only additions are the cable combs and color. I had thought that the power junction/pass through was standard. hmmm  Disappointed

@ jerrywxixi: Thank you for the clarification.  I cannot remember this coming up before.

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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 10 May 2022 at 1:39am
Yeah, something isn’t right and their response wasn’t right either.    The pass through connector is or was advertised as one of the perks of the Aventum case.

Good luck.
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 10 May 2022 at 2:46am
Originally posted by jerrywxixi

I called the support phone … I am so disappointed with answer from Digital Storm.


Don't call. Email Alex directly to find out what is going on. Calling may get you a support tech, but emailing the head of customer service will get you answers. All of the people that have replied on this thread, myself included, are customers who try to stick around to help others have the best experiences with Digital Storm as we have had.... so, again... email Alex. Today. This morning. Next thing you do...

Get answers: [email protected]
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 10 May 2022 at 7:31am
thanks for the suggestion, I have written an email to [email protected], I will post back with the result.
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  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 10 May 2022 at 6:52pm
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  Quote Alex Quote  Post ReplyReply bullet Posted: 13 May 2022 at 11:55am
Looks like the builder working on your PC did not include the power panel because you did not have a GPU that required it, however, they should have still included it.

Must have been a misunderstanding, we're very sorry about that. I'll be reviewing my emails today and I'll get back to you with a solution.
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  Quote jerrywxixi Quote  Post ReplyReply bullet Posted: 13 May 2022 at 1:06pm
Thanks Alex!
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  Quote Snaike Quote  Post ReplyReply bullet Posted: 13 May 2022 at 3:07pm
And there you have it.... answers and a solution.

Go Alex go...   
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