Called to place my order but then...

I have to say that Vanquish 4 or even the 3 is a very sweet looking rig. I have a limited budget and have been researching and pulling out my hair for days now. I almost placed an order with ------ but then found ------. And just as I was going to make the jump with -------- I find Digital Storm and I'm amazed with the set ups and even more with the prices. Been reading and lurking on the forum here for the past couple of days and decided to call DS today to place my order. I did have a couple of questions for the sales person over the phone and I was bit put off by the sales person over the phone. I don't know, perhaps the sales person was having a bad day. We all have bad days right?

But still, when I'm about to make a purchase I don't like to be made to feel like I'm asking stupid questions. Perhaps I might have been asking stupid questions since I'm not very tech savvy. Shoot, if I was tech savvy then I would be buying the parts and building my own gaming pc. Now during my research, I have reading over and over and OVER! about how easy it is to build a pc. But if anything can go wrong it will with ME! I am very glad to have found 3 good gaming pc boutiques that offers great quality without bleeding the wallet. So far DS has the best deals from what I have seen with the other two close behind. I was really excited to finally make a decision to place an order and getting a true gaming pc.

I don't think I'm going to find a fourth online boutique thats going to come close to DS and the other two, much less beat DS' s deals. The other two sites are not to far behind DS in what they have to offer, although I felt more comfortable speaking with their sales representative over the phone. Not sure which way I'll be going, for now I'll just sleep on it.

[EDIT: Competitor names removed - Alex]

Edited by Alex - 22 Aug 2013 at 10:08am

Scipio, welcome to the Digital Storm forum. We all welcome you. I have been doing business with DS since 2008 and I am on my third system from them. They are all going strong. Scipio I can say without a doubt that DS is the best company out there and I talk from experience. I too like you shopped around and talked to different computer company's before I decided of DS. This company stands behind their work 100% and Alex will tell you if you were to have a problem he will see that the problem is taken care of 100% to your satisfaction.The customer service is the best I have ever seen in a company of any kind. I don't work for DS, just another happy customer. Again, glad to have you on the forum. 

Definitely stick with DS, i ordered a level 1 Vanquish just yesterday over the phone, and it already passed stage 7. I'm just awaiting my tracking number. When I called to order it was a bit late, and I could tell my phone representative was in a hurry, but she was quick and helpful with everything. She even took the extra mile to personally send me an email explaining a problem they had with asking FedEx to hold my package when received, although I already received one from the sales manager ten minutes before. So, with all honestly, go with Digital Storm, I know I'll never leave


Edited by LoneSpartan35 - 22 Aug 2013 at 7:00pm

Congrats on your purchase!

Which machine/configuration did you end up getting?

Don't forget to come back and share pics/review once you get your new machine!

Congrats.        Can't beat the price per performance with Vanquish 3.

Nice to hear that everyone was able to help you out so much. we do try to assist any and all who posts with questions or problems and am so glad we were able to help you over your initial "Bump" in the road there.Congrats on your DS system and welcome to the Digital Storm family

Here is an update.....

The comp worked great on the first day. But I had to do a lot of Windows updates and some of the updates failed to load. I thought my comp was going to arrive all updated and ready to go.

Two days ago I started to notice that I was getting lag during game play of Crysis. At first it was minimal but then it started getting worse to the point I would have to restart the game or the comp. I mean its a 6 year old game.... why the lag? Today the comp started to freeze up and crash during the loading of the game and mid game.

I called for tech support and was told that someone would call me back and help me out with my issue. I did not get a call back. I wish I could leave an excited update like others have with their new comps. But I can not since I am not happy right now! Perhaps It's just bad luck that I revieved a less then perfect rig from DS. But I can't help but feel annoyed that this might not be a simple fix and might end up sending the comp back to have it looked at.

If this problem is only with Crysis, I would try re-installing, loading any updates and maybe changing the graphic card's driver, found at GeForce.com.  These are things DS might have you do anyways.  See if its only a single game first.  If other games run great then you've narrowed it down.