Customer Service/Return Policy Feedback Request

hi there,

it really is entirely up to you as I go through the same fears you are experiencing now everytime i buy from DS. What happens if crap happens and i have to ship the entire thing to DS? I hate calling in to troubleshoot my computer because that really means i have to take a whole day off from work.

I understand 100% of your fears but then again, I've bought 2 computers from DS since 2010 (going to buy a 3rd one soon i think...)

The thing i tell myself is this:

1. I don't think i can get the same quality of care + parts at bestbuy and newegg.

2. The support from forum members in DS is bar none. Probably better than bestbuy tech support. Buying from newegg doesn't give me any peace of mind except I have to RMA stuff myself lol and they don't give me tech support really.

3. Computer for computer wise I can't find a replication of it. If you do, post it and we'll hack it thru.

But yea, I'm just telling myself 1) it should be OK, 2) if it happens i know that it WILL be a hassle but I have the whole forum behind me + Alex/management that will stand by their products to make things right.

THEN AGAIN - i don't have any issues that i have to send back so far so i can't say much to that end, but looking at other forum posts you are in good hands.

Originally posted by Snaike Having said all that, there are failures. There is the 1% of machines that just won't be right no matter what you do for any number of reasons. If you happen to fall into this category, you'll be glad that you choose DS over everyone else because they have proven time and time again they are willing to go the extra mile to help make everything right. The other companies? Not so much. They are interested in making a sale. DS is interested in making a satisfied customer. Big difference.

The above statement is true but I have to disagree with the "1% of machines that just won't be right no matter what you do" I will disagree with that part only as my experience is different.


@Chakra
Yes when you get a pc things can go wrong specially when you are talking custom parts.

For me when I chose a custom builder it was about customer service and not whether the pc itself was good or not, let me explain.

You see the parts you want from a custom pc maker is basically retail parts you can go grab yourself, the reason for this is that if the warranty runs out or other reasons, if you want to change/upgrade the part you can do so without having to go thru DS.

From Dell or etc, they use some special parts you can only get from them and if they don't have it or make it then you are out of luck, this makes upgrading or changing parts down the road very difficult, plus they are always behind in parts as far as having the latest thing.

Now with pc parts specially retail parts, you can have things go bad for various reason, lets say for example one of your ram sticks your ordered from amazon or newegg or wherever is a lemon and has to be changed, or your motherboard got damaged in shipping. These are all parts of buying over the Internet, the damn shipping and fedex and ups that really don't care about our boxes. The same thing goes for pcs, you buy a nice pc over the internet, they build it nice and great, it passes all the test, they ship it and you don't endup getting it the way it was shipped.

So for those reasons when I shop on line I alway look at customer service and how they handle problems.

It was here that DS won me over others, I see problems but they do go out of their way to make sure the end results is that you are happy.

Long story short my advice to you is to look at customer service first because if something goes wrong, which it does a lot when you are talking shipping, they all you are left to work with is customer service and if that sucks that you are out of luck.

Edited by DST4ME - 26 Jun 2016 at 3:23am

Hi Chakra... Any online purchase can carry risk.   Being nervous about it is what most of us go through each time.   While DS does stress test it and pack is very well, components can fail at any time and the shippers, UPS, FEDEX, usually do good but there are horror stories out there.

That said, the majority of computers arrive in excellent condition and setup and run as is expected.    You'll always read of stories, anywhere, of issues, but it's the support behind the purchase that makes the difference. DS will support what they build, otherwise most of us wouldn't be here.

DS will ship back and repair any shipping damage.   They will also pay for shipping both ways for the first 30 or 45 days, can't recall.    That's the time most issues rear their ugly head.

Issues are usually resolved over the phone.   If a part needs replacing, it will be shipped to you and either they or us on the forums can help.   

Windows will need some updates.   Just not possible for a builder to keep up with it.   I always recommend doing it on manual, at least initially, to have some control.   

You can buy a PC at a local box store and have issues.    While shipping damage isn't as much an issue, even though it is shipped to them, the parts are still like other parts, can fail.     

DS does use all off the shelf parts from reputable manufacturers, and not proprietary parts like the motherboard, power supply, etc. build just for them and hard to replace .

I recommend DS.    They do a nice job and stand behind it. Plus the forum members are another excellent source of info and troubleshooting.

Hope this helps and let us know.

Your Vanquish build is best bang for your buck.

Alex pretty much said what I was going to add plus much more.

Not sure what this ssd business is about btw, patching? etc? only thing you need to do with a ssd is keep its firmware upto date which with a good ssd (like the ones offered here like samsung) has a simple app/way for you to update firmware in windows and simple reboot. Also we always "Clone" ( you can follow my clone guide here) our windows drive to an external drive so that if something happens we have a full working backup of it to restore from onto the same or a new drive and pick backup where we left off before the problem.

Edited by DST4ME - 26 Jun 2016 at 7:50pm

No worries, something goes wrong or you need help you just come here

Congrats Let the torture begin

Congratulations. You will be very pleased.
DS, the company and the forum, are unbelievable. If you have a problem (and I have had a few of my own doing), the family here usually won't stop until you are back running or your system has to go back.

Welcome.