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New Testing Practice In-Effect

Post Date: 2009-01-13
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Alex View Drop Down
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Digital Storm Supervisor


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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Topic: New Testing Practice In-Effect
    Posted: 13 Jan 2009 at 5:09pm
At Digital Storm, we are always looking for ways to improve the quality of our product and user experience.
 
We understand it can be frustrating if a new user receives a system and has issues with it out of the box. We are adding a new practice to further perfect our time tested quality assurance process.
 
Every system that leaves our facility (new orders and return service units) will be sent to our QA Stability Test department. Inside this department, a team of individuals will run grueling stress-tests on every unit that will maximize a complete stress your processor and memory. This test is required to run for an extended time and afterwords is sent to the QA department for a final inspection.
 
This way, we have an entire set of different individuals testing the units twice to ensure there is a consistent quality standard amoung all of our units. This will also iron out and find issues with units that may of never been found unless the unit was unplugged and moved to a new location to be set back up and re-tested.
 
I hope you all see the benefit of the practice and also the determination of Digital Storm's engineering to ensure our customers receive the industry's finest product.
 
Cheers,
Alex


Edited by Alex - 13 Jan 2009 at 5:15pm
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Dsnewb210 View Drop Down
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Posts: 972 		  Quote Dsnewb210 Quote  Post ReplyReply bullet Posted: 13 Jan 2009 at 5:16pm
Amen, End of all problems Confused
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ShadowStar View Drop Down
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Posts: 140 		  Quote ShadowStar Quote  Post ReplyReply bullet Posted: 13 Jan 2009 at 6:01pm
Approve Does this mean that there will be anouther stage added for a total of 8?
Walking the line between realities
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 13 Jan 2009 at 6:05pm
no your stage 6 will take a bit longer maybe.

Nvidia Drivers----AMD Drivers
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 13 Jan 2009 at 6:07pm
Stage 6 will take longer.
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Dog Lover View Drop Down
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Posts: 653 		  Quote Dog Lover Quote  Post ReplyReply bullet Posted: 17 Jan 2009 at 4:37pm
This is a great idea!  I know these are the best systems money can buy and this is a process that will catch the majority of the issues that people have, that being faulty parts, not faulty builds!
Extreme Case
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Doug2255 View Drop Down
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Posts: 5 		  Quote Doug2255 Quote  Post ReplyReply bullet Posted: 17 Jan 2009 at 5:45pm
Hopefully this will help with my 2nd return for the same related issue!

I won't mind a longer testing / burn- in process as long as it goes out of your doors in perfect working order.

It seems like you guys have had my puter longer than I have Wink.

I love DSO, bit I want my rig back ! ! ! ! 
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Dsnewb210 View Drop Down
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Posts: 972 		  Quote Dsnewb210 Quote  Post ReplyReply bullet Posted: 17 Jan 2009 at 9:28pm
Originally posted by Alex

At Digital Storm, we are always looking for ways to improve the quality of our product and user experience.
 
We understand it can be frustrating if a new user receives a system and has issues with it out of the box. We are adding a new practice to further perfect our time tested quality assurance process.
 
Every system that leaves our facility (new orders and return service units) will be sent to our QA Stability Test department. Inside this department, a team of individuals will run grueling stress-tests on every unit that will maximize a complete stress your processor and memory. This test is required to run for an extended time and afterwords is sent to the QA department for a final inspection.
 
This way, we have an entire set of different individuals testing the units twice to ensure there is a consistent quality standard amoung all of our units. This will also iron out and find issues with units that may of never been found unless the unit was unplugged and moved to a new location to be set back up and re-tested.
 
I hope you all see the benefit of the practice and also the determination of Digital Storm's engineering to ensure our customers receive the industry's finest product.
 
Cheers,
Alex
 
If only this would have been implemented before my comp was finished lol... Smile
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Sodius View Drop Down
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Posts: 613 		  Quote Sodius Quote  Post ReplyReply bullet Posted: 29 Jan 2009 at 6:09pm
My rig has been in stage 5 since Monday so I guess the stress test are working. Great feature though and needed.
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Robotica View Drop Down
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Posts: 18 		  Quote Robotica Quote  Post ReplyReply bullet Posted: 30 Jan 2009 at 11:47am
This can only be a good thing.Lamp
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