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I NEED TECH SUPPORT

Post Date: 2014-03-25
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ROTOFire View Drop Down
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Newbie


Joined: 25 Mar 2014
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Posts: 1 		  Quote ROTOFire Quote  Post ReplyReply bullet Topic: I NEED TECH SUPPORT
    Posted: 25 Mar 2014 at 11:45pm
My PC keeps shutting off - not down, like serious hard boot off - with no warning whatsoever, in the middle of whatever I'm doing. I've emailed DS tech support twice now and gotten no answer. This is seriously getting irritating, and I'd like a little help, please.
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bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 26 Mar 2014 at 3:34am
Not sure when you emailed, but DS is open 9-5 Pacific time. I'm sure they'll get back to you.

Also don't know your specs or if BSOD, reboots, messages, etc.

Download and run HWMONITOR. Use it to check cpu core and gpu temps to see if overheating is the issue. Under 85 centigrade means not a heat issue.
Are all the fans running?

Did you just update video card drivers? If so then roll back or download and install a different driver.

Reseat the video card and ram sticks and the connections to the motherboard, esp. the 24 pin on right side and 4/8 pin on top of mobo.

Do a System Restore to an earlier point to undo any updates, installs that might have corrupted the system.

Good luck.





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fstcvc View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 06 Jul 2013
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Posts: 2551 		  Quote fstcvc Quote  Post ReplyReply bullet Posted: 26 Mar 2014 at 8:52am
Sorry to hear you're having issues with your DS machine. It can definitely be frustrating when your computer isn't working as it should be. Replies could possibly be going to your spam/junk mailbox. You can also try sending your support request to [email protected] or [email protected] if it's actually been a day or two without any response to the general support email. Alex will assist in getting your situation resolved. BP22 also gave some great help (as always) to help you get started on troubleshooting your machine until you can get ahold of DS.
HailStorm II
i7 4770K @ 4.5GHz
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HydroLux+XSPC CPU/MoBo/GPU Liquid Cooling
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Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 Mar 2014 at 10:59am
Hi ROTOFire,

Sorry to hear! We'll be more than happy to help take care of you. I'm not sure if the emails are coming on our end and getting flagged as SPAM.

Could you send me an email with your contact information with your order number? My email is: [email protected]
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