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My order stuck on stage 1

Post Date: 2018-10-15
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Junior View Drop Down
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Posts: 1 		  Quote Junior Quote  Post ReplyReply bullet Topic: My order stuck on stage 1
    Posted: 15 Oct 2018 at 7:04pm
i placed the order on october 6, 2018 and the order has sat in stage 1 for around 4 or 5 days already.

Just wondering if what's going on is normal
Thanks for any info you guys can provide
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 1:02am
Lately this is normal, due to high demand and someone did mention they were in the process of moving the facility, but I don’t know that for a fact.

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Snaike View Drop Down
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Posts: 9459 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 1:24am
Stage 1 is the financing. Sometimes it takes awhile for all the banks to talk to each other. It also doesn't help that there was a bank holiday in there, too.

Hang in there. The waiting is always the hardest.
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Cretae View Drop Down
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Posts: 7330 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 9:11am
I was reminded recently that the financing (if any) clock doesn't start ticking until stage one approval goes through. It may be DS is doing some a favor by not letting you out of Stage 1 until they're ready to complete your build before you have to start paying on it. Just a speculation, but it could be a pretty nice customer service during a busy time when builds are backed up.
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Triple N View Drop Down
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Posts: 2 		  Quote Triple N Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 12:35pm
I'm with you, my order was processed on Oct. 2nd, and has been chilling in stage 1 since. I financed and already started to make my payments to pay it off early. I reached out to DS and I was told 15 or so business days for them to ship the order.
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StarBoiGaming View Drop Down
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Posts: 9 		  Quote StarBoiGaming Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 1:33pm
placed my order 9/24 today it was still Stage 1 as of an hour ago.... now its Stage 3
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usafmtl View Drop Down
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Posts: 11 		  Quote usafmtl Quote  Post ReplyReply bullet Posted: 16 Oct 2018 at 3:02pm
Placed mine on 9/26 and it's still in stage 1.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 17 Oct 2018 at 11:58am
We've been extremely busy catching up with our backlog. We're making good progress now, we've hired a big team of new employees that are working around the clock.

Please refer to the following message below that I posted in a different thread:

We're sorry for the delays. Intel has been a royal pain for us lately, and it's due to their lack of supply for processors. The situation has been so bad, that they posted an open letter apologizing to the market https://www.forbes.com/sites/marcochiappetta/2018/09/28/interim-intel-ceo-addresses-recent-supply-concerns-in-open-letter/#be206773da47

If we had known of this issue ahead of time, we would have created systems in place to inform our customers better. We're trying to clean up the mess they created, but it's also difficult due to the custom nature of our business.

On good news, supply is coming in, and we are starting to get control with Intel on production.

We've also been moving to our new larger facility, this will gear us up for the busy holiday season.

I assure you with 100% confidence, the customer experience is always going to remain a top priority for us. These are just some growing pains that we are ironing out. Hang in there, we're getting better and better.

Feel free to contact me directly at any time via email ([email protected]).
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Briandrade97 View Drop Down
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Posts: 5 		  Quote Briandrade97 Quote  Post ReplyReply bullet Posted: 17 Oct 2018 at 12:59pm
Mines stuck on Stage 1 as well :( but i guess they're back tracked hopefully they catch up soon.
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Snaike View Drop Down
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Posts: 9459 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 17 Oct 2018 at 1:44pm
Originally posted by Briandrade97

Mines stuck on Stage 1 as well :( but i guess they're back tracked hopefully they catch up soon.


Originally posted by Alex

Feel free to contact me directly at any time via email ([email protected]).


Alex is serious... contact him. Nothing like getting information from the guy in charge of getting things done. For your own peace of mind, if nothing else.

Cheers.
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Meeks View Drop Down
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Posts: 6 		  Quote Meeks Quote  Post ReplyReply bullet Posted: 22 Oct 2018 at 11:42am
Hey guys,

I was stuck on stage 1 for more than 3 weeks (close to 4 actually) and i'm finally at stage 2 for about 2 days now. I have made calls to the DS location and they did say due to them moving to a new facility everything kinda slowed down. I hope i don't have to wait another 2-3 weeks just to move to stage 3. What im worried about is that i wont even have my NEW pc by the time i make my first payment which kinda would suck. i hope they get to my PC soon because i'm way too excited.


Thank you DS!!

_______________________________________________________
VELOX
Processor:Intel core i7-8700K
Mobo: ASUS ROG STRIX Z370-H GAMING
System Mem: 32GB DDR4 3000MHZ
Storage Mem: SSD 500GB
Storage Mem: Seagate 3TB
GPU: GeForce GTX 1080 (Performance Edition)
Cooling System: Corsair H110I - Liquid CPU cooler


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Briandrade97 View Drop Down
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Posts: 5 		  Quote Briandrade97 Quote  Post ReplyReply bullet Posted: 22 Oct 2018 at 6:18pm
Mine has also been stuck on stage 1:(( hoping i get it before i leave out of town in 3 weeks, but not by the looks of it :/
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Meeks View Drop Down
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Posts: 6 		  Quote Meeks Quote  Post ReplyReply bullet Posted: 23 Oct 2018 at 9:29am
Originally posted by Briandrade97

Mine has also been stuck on stage 1:(( hoping i get it before i leave out of town in 3 weeks, but not by the looks of it :/



I would try and call customer service or emailing Alex over @ DS. I have reached out to them and when ever i did my build would move to the next stage... i don't know if its just coincidence but it worked, but of course i'm sure they are working hard to getting your build done.    


I hope this will help.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 23 Oct 2018 at 11:29am
We're gaining momentum on production, we'll be caught up on our backlog in the next week or two.
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Triple N View Drop Down
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Posts: 2 		  Quote Triple N Quote  Post ReplyReply bullet Posted: 23 Oct 2018 at 12:39pm
Stage 1 Oct. 2nd
Stage 2 Oct. 19th

Starting to see progress!

Not sure how long stage 2 lasts but hopefully things start to move along.

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