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New Order

Post Date: 2019-08-05
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Topic: New Order
    Posted: 05 Aug 2019 at 11:16am
Hi All,

My Fiance' and I just purchased our Lumos yesterday night. We used a new 0% card to make the purchase and we got a fraud alert on it. We think this happened just because the card is new. Anyways, I just wanted to make sure that the payment was good on your end as I haven't received a notification of order process just yet. The order # is OK83108122.

Any help would be appreciated Love
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 05 Aug 2019 at 11:34am
Welcome to the forums and the DS Family.

You're going to have to call DS directly with your question as these forums are mainly for customers to interact with each other. While there is a DS presence here (ALEX!) he is not a regular contributor.

So, give them a call and barring that try emailing Alex directly at [email protected].

Again, welcome to the fun!
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 05 Aug 2019 at 11:56am
10-4

Much obliged Snaike!
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hoserator View Drop Down
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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 06 Aug 2019 at 2:02am
Congratulations and welcome to DS. Snaike has you going in the right direction to clear up your order.

We are curious, so please excuse my asking what did you order inside that great case? Inquiring minds wonder.Wink
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 06 Aug 2019 at 8:55am
Haha, appreciate the assist, hoserator.

As far as the build goes, nothing too spectacular:

Chassi: Lumos
CPU: Ryzen 7 3700X
MOBO: MSI MPG X570 Gaming Pro Carbon
RAM: 16GB DDR4 @ 3200
P/S: 850W Corsair
Storage: 500 GB SSD + 2TB SATA
GPU: 2070 Super
Cooling: Stage 1 Liquid

I also snagged that 31.5 inch 144 hz 1 MS monitor by MSI. ... Color me excited!

I used to build way back in the day ... but don't have the inclination to really do it anymore. I'd like to get back into the enthusiast side of things though, seems like you've got a great little community here. I'll try to participate whenever I can :D
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Posts: 1608 		  Quote HockeyBuck Quote  Post ReplyReply bullet Posted: 06 Aug 2019 at 5:31pm
Did you order the stock DS 500 GB M.2 SSD for Drive 1 ?    

The preferred choice would be to use a Samsung EVO M.2 NVME SSD for your Drive 1.    M.2 NVME drives use the motherboard’s PCIE (video) bus for 5X faster performance, while the stock DS M.2 is just a SATA III M.2 SSD Drive.   If you want to make a change, contact DS and ask ASAP and it should be no trouble to upgrade!   

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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 07 Aug 2019 at 5:20am
Originally posted by HockeyBuck

Did you order the stock DS 500 GB M.2 SSD for Drive 1 ?    

The preferred choice would be to use a Samsung EVO M.2 NVME SSD for your Drive 1.    M.2 NVME drives use the motherboard’s PCIE (video) bus for 5X faster performance, while the stock DS M.2 is just a SATA III M.2 SSD Drive.   If you want to make a change, contact DS and ask ASAP and it should be no trouble to upgrade!   




If you are going ~500 GB for Drive 1, the Samsung 512 GB 970 PRO is selling cheaper than the consumer (EVO) version right now. Steal that one. All the other Samsung PROs are NOT on sale and are not worth extra $.
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 07 Aug 2019 at 1:01pm
Originally posted by Cretae

Originally posted by HockeyBuck

Did you order the stock DS 500 GB M.2 SSD for Drive 1 ?    

The preferred choice would be to use a Samsung EVO M.2 NVME SSD for your Drive 1.    M.2 NVME drives use the motherboard’s PCIE (video) bus for 5X faster performance, while the stock DS M.2 is just a SATA III M.2 SSD Drive.   If you want to make a change, contact DS and ask ASAP and it should be no trouble to upgrade!   




If you are going ~500 GB for Drive 1, the Samsung 512 GB 970 PRO is selling cheaper than the consumer (EVO) version right now. Steal that one. All the other Samsung PROs are NOT on sale and are not worth extra $.


Good call, gentlemen. And, yes, that's exactly what I did; bought the stock DS SATA III.  I just scanned for M.2 and didn't even think to check the difference between the two interfaces...That increase in speed is nuts. I'll call DS and see if it's not too late to change it up.

Much appreciated!
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Cretae View Drop Down
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Posts: 7331 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 08 Aug 2019 at 6:14am

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Dondomingo View Drop Down
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Posts: 41 		  Quote Dondomingo Quote  Post ReplyReply bullet Posted: 08 Aug 2019 at 9:41am
Welcome to the family Korvalos!

Just contact the sales department, give them your order number and the upgrade you want. I did the same thing and didn’t realize I purchased sata. The sales dept changed my part, I paid the small amount for the upgrade. They emailed me a updated configuration and order number

Take care
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 16 Aug 2019 at 4:35pm
Status update

Business day 10, still in stage 1.

Called to inquire of status, on hold, eventually got an automated message stating they could no longer hold my call and asked I leave a message. I did inquiring on progress.

Will keep updated.

Edited by Korvalos - 16 Aug 2019 at 4:35pm
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 17 Aug 2019 at 3:16am
DS hours are 9-5 pacific Monday-Friday.

Your best be now is to get an email message directly to the guy who is in charge of "getting things done". Send note to Alex at [email protected] and work with him.

He's really good and making his customers and clients happy with their choice to get one of his machines.
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 17 Aug 2019 at 8:45am
Roger that, Snaike.

I'm not worried or anything and I know phase 1 takes the longest. I just wanted to make a post showing that with back to school and the specials they've run it is to be expected they're going to be busy. Not to mention, in the grand scheme of things, the wait time to ensure you get a rock solid PC is worth every day of the future years of ownership.
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admjosar View Drop Down
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Posts: 6 		  Quote admjosar Quote  Post ReplyReply bullet Posted: 19 Aug 2019 at 7:39am
It takes quite a while - I'm almost at 1 month now and on stage 5. Alex said my computer would ship middle of this week. Hopefully yours will fast-track soon!
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 21 Aug 2019 at 2:29pm
Ship ETA is either 08/30 or 09/03 (depending on how busy I assume and Labor day being that Monday). Here's hoping sooner rather than later :)

Alex was responsive and I also received a call from DS first thing on Monday with regards to the vmail I left.

I'm still in Stage 1 as of this posting but later stages come pretty quick I'm told.
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Colony98787 View Drop Down
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Posts: 17 		  Quote Colony98787 Quote  Post ReplyReply bullet Posted: 22 Aug 2019 at 5:30am
Just ordered mine and had the same issue, The order didnt go through but I just called in and spoke to Phillip Phillip and he helped me get it all ordered and set.
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 22 Aug 2019 at 6:40am
Just wanted to chime in, please note, this is one of the busiest times of the year for us due to it being Back to School season. There could be extra time that orders sit in Stage 1, Stage 5, or Stage 6, but our team is aware of the backlogs and are working hard to ship orders ASAP.

If your order has passed the estimated ship day that is on your invoice, please do reach out to our team so we may help.
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admjosar View Drop Down
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Posts: 6 		  Quote admjosar Quote  Post ReplyReply bullet Posted: 22 Aug 2019 at 7:02am
My order shipped yesterday! Should be here 8/28
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 22 Aug 2019 at 10:08am
Thank you, Alex.

And congratz admjosar!
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Korvalos View Drop Down
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Posts: 17 		  Quote Korvalos Quote  Post ReplyReply bullet Posted: 26 Aug 2019 at 1:05pm
Update: Officially made it to Stage 2!

There was a backlog of Ryzen 3700x CPUs. I should be moving through more quickly now.
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