Where Has the Customer Service Gone

I'm on my third computer from Digital Storm and been dealing with them since 2011. I 've never had a problem other than the system I ordered a few months back took a while, but I was told it was due to the school year starting with a large amount of orders.

I requested status of a new system via the online messaging and received the answer from John that the system was delayed due to a move. I called and Brian Frazier told me there were supply chain problems with the CPU and offered another manufacturer CPU. I want what I ordered...why aren't the supply chain problems being identified to the customers on the web site when ordering instead of orders being placed without notifications.

I asked Brian for a solution in notifying customers and told him how his apathy in responding was not the customer service solution I was searching for. His only other offer was to cancel the order. When I asked for a supervisor, I was told none was available and he didn't have their cell phone numbers. After three systems with Digital Storm, I may be done after this one and this dumb*** customer service reps attitude.

TAKE CARE OF YOUR CUSTOMERS!!!!!!!!!!!!!!!!!

Edited by hicksp002 - 16 Oct 2018 at 1:13pm

DS systems perform well, but I'm not sure that the customer service meets the previous standards. Maybe they've grown to big for their britches. As a boutique computer manufacturer, DS customer service previously was second to none.

The lack of communication and ability to keep customers up-to-date is poor customer service but not an indication of the efficacy of their systems.

Other companies have lost their customer base because of the lack of service even if they had the best technological product...

Edited by hicksp002 - 16 Oct 2018 at 1:27pm

This will be my 2nd system with them. I stated saving for my next one the day my current arrived. I saved up for 4 years to get this monster built. I hope all is well with their move to the new facility.

Good news!! Thanks Alex!!