Customer support

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   It's been 7 years since I bought my first DS system  how is their customer support now ?

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Htoler Members Profile Find Members Posts Add to Buddy List Groupie Joined: 07 Feb 2009 Online Status: Offline Posts: 241	Quote Reply Topic: Customer support Posted: 01 Feb 2016 at 12:33pm
	It's been 7 years since I bought my first DS system how is their customer support now ?

bprat22 Members Profile Find Members Posts Add to Buddy List DS ELITE DigitalStorm East -- (Unofficially!) Joined: 08 Jun 2011 Online Status: Offline Posts: 20391	Quote Reply Posted: 01 Feb 2016 at 1:00pm
	Last time I used them, maybe 2 years ago, it was great. Prompt, courteous and competent. You might find it a bit slower in responses in those 7 years because they've grown. More boxes out the door mean more hiring for support. It is a tough game trying to find a balance. But they have said they were working on it.

Htoler Members Profile Find Members Posts Add to Buddy List Groupie Joined: 07 Feb 2009 Online Status: Offline Posts: 241	Quote Reply Posted: 01 Feb 2016 at 1:13pm
	Thanks for the info

DigitalPickle Members Profile Find Members Posts Add to Buddy List Newbie Joined: 03 Dec 2015 Online Status: Offline Posts: 44	Quote Reply Posted: 01 Feb 2016 at 9:07pm
	So far I've dealt with three separate people during my time and they have all been really good. One was a bit misinformed but it was a period where they had a mass amount of orders and back orders on top of that. So they get an A+ from me.