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DVD ROM and BD Rom Dissapeared

Post Date: 2011-11-29
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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Topic: DVD ROM and BD Rom Dissapeared
    Posted: 29 Nov 2011 at 11:25pm
Hello all. I recently intalled new version of itunes and icloud and now my DVD and BD Roms are both missing. This happend to me before, and I restored my system to previous date and it worked fine, but all of itunes and icloud were gone. i waited a couple of weeks and tried it again and didn't have a problem for a few days. But it did it again, and now I can't restore because the last date was 11/25/11. And I installed the itunes on 11/24/11. Is there any hope? I just unistalled the itunes again and the drives are still missing. Help
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 30 Nov 2011 at 1:11am
Do you receive any error message once you open iTunes? Are you using Vista or Windows 7?
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 30 Nov 2011 at 2:38am
Have you tried taking disconnecting the data and power cable from them, booting into windows, once you are on your desktop and fully booted, turn the pc off and reconnect the cables for both drives and boot back into windows, hopefully they should be seen now.

Edited by DST4ME - 30 Nov 2011 at 2:39am

Nvidia Drivers----AMD Drivers
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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 30 Nov 2011 at 3:38pm
No, I haven't tried it yet. I will try this evening. I'm on lunch hour right now. Thanks, I will update this post later
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 30 Nov 2011 at 7:35pm
Good luck, keep us informed

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 02 Dec 2011 at 12:50am
Ok, I tried diconnecting the cables and then turning on computer. Then turning off, and restarting computer with cables plugged back in. No luck! Same issue.Cry It says Code 19 in Device Manager? Help!
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 02 Dec 2011 at 2:19am
Uninstall and reinstall the driver

Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
2. Restart your computer.

3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.


see if the above helps, sounds like you got a corrupt regkey, if the above does not fix it we have to go and edit the registry.

Edited by DST4ME - 02 Dec 2011 at 2:22am

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 02 Dec 2011 at 3:58pm
Ok. I tried to uninstall, then reinstall driver. After that, it says driver was unsuccesfully installed. Crazy
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 03 Dec 2011 at 8:40am
Look under this key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

and tell me if in the right pan you see these entries:

UpperFilters

LowerFilters

there might be a "UpperFilters.bak" thats not the one we are looking for, it should just be "UpperFilters".


BTW you sure it said "unsuccessfully installed"? never seen that before, or did you mean to say "was not installed successfully"?


Edited by DST4ME - 03 Dec 2011 at 8:41am

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 12:55am
Ok. Sorry. But I don't know how to get into the registry. And I think what you wrote,  "was not installed successfully" was probably what it said. So how do I get into registry.
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 1:18am
Originally posted by guitarfan1


So how do I get into registry.


Very carefully


No but seriously, very carefully, be very careful when you go in the registry, messup the wrong key and os can be done.

but don't get nervous, I will walk you thru, its not that bad/hard.

go to start and in the search window type:

regedit.exe

and then hit enter

now the registry window will open. now just follow the keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

so open "HKEY_LOCAL_MACHINE"

then open "SYSTEM"

and so forth and so on, once you get to "{4D36E965-E325-11CE-BFC1-08002BE10318}" then click on it and look at the right pan, in the right pan look for

UpperFilters

LowerFilters

if you see them let me know.

now pay attention, that last key "{4D36E965-E325-11CE-BFC1-08002BE10318}" you will see a bunch of them that all look a like, you are looking for the one that is 965 highlighted in red below:

"{4D36E965-E325-11CE-BFC1-08002BE10318}"


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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 1:57am
Lol. Ok, so I don't know much about computers. Hahaha. Anyways I got into registry like you posted for me, and got into all the keys. And no, the upper and lower filters werent there. I did however click on properties. I got an error.  and it said. "Properties cannot be opened. An error is preventing this key from being opened. Details: Access is denied"
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 2:37am

Oooops. I actually did see them. I went back and double checked. So Yes. They are there. The upperFilters and lowerFilters
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 3:23am
Ok very good, can you give me a screenshot of that window? are you sure its the key with 965 ("{4D36E965-E325-11CE-BFC1-08002BE10318}") like I said?

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 6:54pm
Ok. I'm gonna need instructions on how to get the screenshot. And yes. I double checked that it was that key.
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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 06 Dec 2011 at 11:48pm
Never mind. I just ended up calling and talking with tech support for this matter. But I wanted to thank you all for your time and help. I will update later and let everyone know how this turns out. Thanks again
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 07 Dec 2011 at 10:31am
HOld on we are almost there, you just need to delete the UpperFilters

LowerFilters

keys and reboot the pc.

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 09 Dec 2011 at 11:39pm

Well, its running again. But had to restore windows on my SSD hard drive. Spared my 1 TB drive. But Thanks again DST4ME . I had already contacted Digital Storm Tech Support. And when they called me. I figured I might as well get it fixed while they were on the phone. But I did appreciate all your help.
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 09 Dec 2011 at 11:53pm
All you had to do is delete those 2 keys and that should have done it for you, but as long as you got it going

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guitarfan1 View Drop Down
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Posts: 28 		  Quote guitarfan1 Quote  Post ReplyReply bullet Posted: 31 Dec 2011 at 8:29pm
Hey DST4ME. Thank you for your time on on all this. Yeah, I just ended up doing a Windows 7 re-install x2 cause the first one, we were trying to save some settings. The second time. Just saved my stuff to second hard drive. Reinstalled windows 7 back on SSD drive. I should have just been patient and did what you said. But after much time and frustration. I'm up and running again. Thanks again
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 31 Dec 2011 at 8:33pm
Important thing is that you are back running and happy

My pleasure and good luck

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Posts: 612 		  Quote kane860 Quote  Post ReplyReply bullet Posted: 04 Feb 2012 at 10:28am
I had a similar problem.  First let me ask you, what platform are you on?  Are you on x79? 
System:
HAF X942 / i7 3930k 6-core cpu / ASUS P9x79 Deluxe MOBO
16gb DS ram / Corsair 1050HX PSU / Two - Intel 320 series 120gb SSD's
WD Caviar Black 1TB HDD / GTX570 2.5gb GPU / Noctua D14 Cooler
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