Really worried about the warranty.

I just can't seem to pull the trigger on the system I really want, been going through this for a week now. I know pretty much everyone else has the same type of warranty with you having to pay for shipping after 30/60 days, but it just really worries me that if something goes wrong I will have to pay for shipping all the way to Cali from NYC and possibly be without a pc for a while. I know DS is a great company but parts can fail or be a lemon sometimes, maybe my worrying isn't rational and I'm just crazy lol.

Ah let me tell you a story.
Bought my first big system in 2011(the purple cube in my pic below). I was a total noob when it came to a "boutique" builder. In 2012 I spilled ice tea on top of my computer, which was on the floor, and the fans sucked it in and fried my video card.
I called DS as soon as it happened and they told me how to dry it out and try again to see if it worked. Nope fried.
So decided to ship it back to DS to have them replace my card and put some other goodies in it. I Had to pay for shipping and new parts and they would install for free(as long as you upgrade) as I caused the problem. Cool.
FEDEX sucks.

So I got extra goodies and was happy. I learned how to change a SSD later and so many of the wonderful folks on this forum have taught me so much.
In 2013, I think, bought my husband a laptop from DS. Had issues from the start. Called DS and we tried to fix over the phone. Nope. Sent laptop back. Fixed and still works like a charm.
Then I bought a first gen Bolt for hubby. No issues.
And a Vanquish for a friend. No issues.
Ahem and then I bought a Behemoth(2015) laptop. Which is a monster(2xSLI 980Ms). No issues.

My biggest issue and WHY I get DS computers? CUSTOMER SERVICE.
As far as shipping I live in New Orleans. They got my husbands laptop back to him pretty dang quick.

Edited by oldlady RPGer - 13 Feb 2016 at 1:57am

Also, remember, as Alex has stated here on the forums; the failure rate of DS machines is hovering around 1%.

1%

If someone handed you a dollar's worth of pennies, could you blindly reach in and pick out the oldest one without looking?

Yes, you could. But the odds are not good that you would get it.

Silly analogy, I know, but accurate.

Thanks appreciate it, not worried so much anymore. I do have another question though since it's warranty related, what happens to overclocked cpu/gpu systems, is the warranty not voided? Thanks.

I had to send my Apollo back for warranty repair (replace motherboard, I think), and only had to pay the shipping one way. From Philly to Fremont, CA, was $87. Something like that. Just make sure you save the original box and packaging materials, they'll come in handy in case you ever do have to send it back. I've had decent experience with customer service so far. I shipped the machine to them maybe a week and a half ago, and I just got a notice saying it's on its way back to me, should have it this week. Most issues they will be able to work out over the phone, but for bigger things, like a mobo replacement or something, it's not all that difficult to ship back. I can't say the same, based on many reviews, about some of the other major custom build companies on the web.

When you think about it, if you bought a Dell, or whatever brand, you'd be in the same boat, and I'm not sure you'd only get away with paying a discounted one-way shipping cost with those companies either.

Edited by flamchop - 14 Feb 2016 at 1:32pm

even the best of mobos can be lemons.  i had an Asus Z170 Deluxe fail in testing with DS and that's a high end mobo.  it's (same model) replacement is working just fine.