Reviews

Originally posted by Min DS Hello Digital Storm,I, Min DS planning on buying your world's most advanced PC but after I've seen a lot of bad comments from customer that your customer service wasn't good and act rudely. These comments are from the Yelp website. I'm struggling to understand, is it true what the customers experienced? because I am worried to just invest my money for your PC. It's pretty ashamed when i heard that.Pro-gamer trying to search supreme dream machine,Min DS.

No it is not true yelp reviews and such are mostly trolls and arrogant people who feel obligated to everything. Digital storm has had nothing but stellar customer support for me and the 7 others I know who ordered within 3 days of each other. Go ahead and order you will be happy.

Edited by Purpletalon55 - 09 Dec 2015 at 7:19am

Going to yelp for reviews is like going to wikipedia for a research paper. Don't.

If you want a good source of actual reviews, check with the non-biased, and non-ad supported, BBB. If BBB gives a company an A+ it's not a fluke. Especially one that has been registered with the BBB since 2004.

Here's the link.

Also, there is another site that rates resellers all over the world. DS is holding between 9.4 - 9.5 rating last I checked. Some time ago I took a look at it was 10.0.

The other link.

Either way, you have to know whether you're buying the lower budget model or the higher end beast, you will get a great machine at a great price with superior customer service. As I've said before... DS doesn't want just to make a sale, they want to make a repeat customer.

Yelp reviews are like cancer and usually posted by people that didn't get their way. Seriously, do not take any stock in the reviews you read on yelp. I just purchased a computer from Digital Storm and had nothing but a pleasant experience with them.

Thank you all for the kind words!

I'll keep my opinions on Yelp overall to myself as they aren't really appropriate for polite company.

@Min DS: I do hope you allow us the opportunity to prove to you that our #1 priority is our customers! We would love to put together an awesome system for you.

Originally posted by Tidgxor Originally posted by Snaike Going to yelp for reviews is like going to wikipedia for a research paper. Don't. Whoops.

   I wish they had it back in the old days.     Thank you Cliff Notes.

Hi Min DS,

I have never been to Yelp but you peaked my interest. I read over the complaints and here are my comments.

Yelp leaves up all of the complaints ever entered. You need to look at the dates of the post. There are 6 complaints for 2015 and most by people who posted on the Digital Storm Forums. I saw a couple of complaints I recognized and DS did a lot to resolve their problems. Most of these people don't know much about computers. Nor do they understand no matter how much a computer is tested before it is shipped, problems can develop during shipping. Cards that worked at DS can fail the first time the system is turned on by the new owner. These things happen and DS does all they can to make it right.

Six complaints in a whole year is not many by my standards. Especially considering that some people can never be satisfied no matter what the vendor does.

I suggest you stick around on the DS Forums and get to know DS. You will see how many times they go out of their way to help a customer. Read the warranty and know there are shipping cost involved with repairs. A lot of problems arise because the customer doesn't know what they paid for.

Good luck with what ever computer you buy.

Frank

Edited by FrankW - 09 Dec 2015 at 2:13pm

I've bought five systems from DS.

Any issues? They fixed right away.

The forums? Best in the biz. So many other computer builders would have deleted this post....immediately. Personal experience I had that with my crap Alienware system. On these forums you have fabulous people who take there time to answer all your questions. No matter if you're a noob or not.

So in closing I will be a DS customer for life.

The video you are talking about, I had not looked at it in its full lenght, I just did, I saw at the beginning that he was troubleshooting and asking for parts himself.

Now he made some mistakes himself, he shipped the pc without talking to DS, you wait for your shipping label, it much cheaper to go through DS.

Your pc will take on the average 5 business day or more to fix depending.

This guy's problem was that 1. he thought he knew what was wrong, that took time and he was wrong. It is his fault that he didn't check to see how computer problems are handled at a custom builder, it will take time to fix our pc with custom builder and that goes for all, some will take much longer and really treat you like crap.

2. He praises ups and blames DS when he got his pc, but it sounds like ups is the one that knocked around his pc and all the damage he is talking about is from crappy shipping via ups but he is so smart that he is sure it was DS.

To be honest as a customer, all I can agree with on his video that is not his fault is all the misunderstandings/refund, but the time it took his pc (5 to 10 business days) is normal.


He can go elsewhere, then he will see DS is one of the better ones out there so good luck to him.

Not sure who Jericho is but he sound like he could use a lesson in customer service.

Notice he also said:

**Update - Digital storm did end up sending me case repair parts to fix the damaged case and a $60 headset for the trouble. However this has done little to change my opinion or turn me into a happy customer. The repair still took entirely too long, was handled poorly, and I only got a response once this video was made. **



My system in my sig was 10k+ easy, I had many issues, Alex/DS took good care of me otherwise you would not see me here.


Now I can tell you are much smarter than that guy, how do I know? simple you are here asking questions which is more then he did.

So let me help you with some info;

1. When you first receive your pc, you have 45 days to send it back for repairs for free if you like. (best way to ship your pc is ground and of course this will take time (depending could take 5to7 business days).

2. When you get a fixed pc back you have 45 days to send it back, again you don't pay for shipping.

3. If you are past your 45 days on either case above, then you pay shipping going to DS, DS covers shipping coming back.

4. When DS gets your system it can take 5 to 10 business days for them to fix it, of course this is depending on what is wrong, it could be shorter.




Edited by DST4ME - 22 Sep 2016 at 11:04am

My pleasure, trust me I had many issues with my pc, each time since I'm in the east coast I have 7 days going and 7 days coming, so that is 14 days just for travel, then most times within 7 days they would fix and shipp the pc to me so for me 3 times I was without my pc for 21 days, about 7 other times I had to swap or upgrade parts and DS was great about it.

When it comes to customer service I have no issues with DS since 2009, with a 10k+ system (you see it in my sig) and many issues due to bad parts or shipping damage and each time DS made me happy.

Before you buy let us look at your system so we can make sure you get the most power out of your money and no waste/conflicts

Edited by DST4ME - 22 Sep 2016 at 4:50pm

I find yelp a good place to see reviews of places, I have no issues with yelp, you just have sort through and look at only creditable reviews.