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Stage 4 for 2 weeks!!

Post Date: 2017-01-19
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Topic: Stage 4 for 2 weeks!!
    Posted: 19 Jan 2017 at 8:37pm
Hey chaps,

Hope someone can shed some light on this because i have been stuck in stage 4 at the Canadian facility for 2 weeks now.

My order was processed on the 2nd of January.

Last week i was told they are backed up or something, so I was understanding about that.

But its 2 weeks now and not even close to being shipped by the end of the month.

Any suggestions? A refund maybe? Anything?

Thanks guys
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Tidgxor View Drop Down
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What kind of system did you order? 
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 20 Jan 2017 at 3:14am
They get them out the door as soon as they can.   It's in their interest and the customers.     DS is not like the big name pc sellers that have a warehouse full waiting to pull and ship.

We do understand the frustration.   You want what you ordered asap.   

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Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 20 Jan 2017 at 3:34am
Hi bunnyboxx,
Depending on the hardware you ordered with your system there can be delays in the process. Check your spam to see if notices went there and contact DS. The wait will be very worth it. Big%20Smile
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 Jan 2017 at 9:48am
bunnyboxx,

I'll send a message to our team in Canada about your order. Feel free to contact me as well at anytime via email "[email protected]".
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Posts: 34 		  Quote Zyaira Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 8:13am
Originally posted by bunnyboxx

Hey chaps,

Hope someone can shed some light on this because i have been stuck in stage 4 at the Canadian facility for 2 weeks now.

My order was processed on the 2nd of January.

Last week i was told they are backed up or something, so I was understanding about that.

But its 2 weeks now and not even close to being shipped by the end of the month.

Any suggestions? A refund maybe? Anything?

Thanks guys


Well when it comes down to it there is not much we can do but wait.  I am in a similar situation.  I placed my order on Nov 11, 2016 and got put into stage 3 on November 22.  I am still in Stage 3; I assume with all the over the top parts i put into the system it may be held back a little.  Digital Storm is known for quality products i am sure if you can hang in there a little longer you will be satisfied with the result.  I am chomping at the bit to get my computer as well, but i would rather have a perfect system than get a rushed problem monster. :)

You are almost there, Cry

well look at the bright side, you are ahead of me

ZY
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 8:28am
I got place on update stage 5 10 days ago. So it's progressing. But i know it will be a quality product with this amount of care.

They must be doing lots of business ;-)
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 8:31am
Originally posted by Alex

bunnyboxx,

I'll send a message to our team in Canada about your order. Feel free to contact me as well at anytime via email "[email protected]".


Thanks Alex,

Not sure how long stage 5 will be, just really appreciate the work you guys are doing.

I would rather know that all test are done for my system. Kinda splashed out on this one this year, all my other pcs are from Cyberpower.

Really excited for my Vanquish :-)
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 10:05am
Stage 5 should be at most 3-5 business days.
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 10:29am
Originally posted by Alex

Stage 5 should be at most 3-5 business days.


Well that concerns me lol, I have been in stage 5 since Jan 20.

Any chance you can find out any info for me Alex?

Thanks again
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 11:32am
Your order actually went to Stage 7 just before I checked, so you are almost there.
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 1:39pm
Originally posted by Alex

Your order actually went to Stage 7 just before I checked, so you are almost there.


Yes and it has been shipped.

Thanks Alex
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 1:54pm
 Strong
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 2:01pm
Nice.
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 2:09pm
Originally posted by Alex

Your order actually went to Stage 7 just before I checked, so you are almost there.


I have a tracking number now Alex, thanks alot.

One problem,

When I enter the tracking number in either google search or fedex directly it says tracking number can not be found.

Pretty sure it hasn't been registered in system yet so I will try again later.

Any thoughts?

Thanks again for awesome customer service.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 2:17pm
Yep, that's it. The carrier probably hasn't picked it up , just notified of shipping status, or just haven't entered it.      

Should be there tomorrow.    

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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 30 Jan 2017 at 2:54pm
Give it 24 hours before you can track it.
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bunnyboxx View Drop Down
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Posts: 16 		  Quote bunnyboxx Quote  Post ReplyReply bullet Posted: 04 Feb 2017 at 8:41am
Originally posted by Alex

Give it 24 hours before you can track it.


Hi Alex

I have a serious problem with my order, I have the wrong graphics cared in my system.

You guys put in the 1070 turbo when I ordered the asus rog stix 1070.

Any advice?

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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Feb 2017 at 1:30pm
I just responded to your other forums thread, let's please try to keep only one topic open regarding this:

Originally posted by Alex

@bunnyboxx,

I'm sorry to hear that the card inside the PC is not what you expected. I reviewed your order and it appears we did send you the correct card. Your order was for a GTX 1070, not an ASUS STRIX version. Please review your invoice, and also here is a screenshot of the part you had ordered from the configurator:

P.S.
I will be moving your thread to the "Customer Service" section.

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