Win 10 driver issue

Just checking here as ive looked everywhere for a solution and i see this is a common issue with no fix yet.  I have the DS laptop (Krypton Model) with Win 7 ultimate.  Ive upgraded to 10 but had to go back to 7 due to the keyboard not working. I have tried re-installing dif versions of the hotkey software and still nothing. Anyone have any idea? ive tried the new 8.1 version and even the p177sm-a version which doesnt work.

Thanks for the update..i did see there was nothing available on the website was just confused with some people saying theirs worked with win 10. Ill keep checkin

I'll make a note here to revisit this thread when I have any more info.

That's the one i use and no drivers.

UPDATE ON THE KEYBOARD ISSUE:

After poring over some other threads elsewhere on the web, I went ahead and upgraded my Krypton to Windows 10 today.  So far through multiple reboots I have not had any failures on the keyboard or touchpad.  All seems well in that arena.  And it's apparently using a Microsoft driver dated from 2006.  At least that's what I find in Device Manager.

However, my Bluetooth, part of the Intel 7260-AC Wireless NIC, will not work.  It says the driver is fine after I upgraded the 7260 with Windows 10 driver, but it gives a failure to power on error message in Device Manager.  Also, the fingerprint reader failed to log me into Windows even though the driver for that was fine as well.  Turns out you have to enable Windows Hello before that functionality becomes available.

Pretty sure its the Clevo  P177SM.      


Sager NP 8298.


Edited by bprat22 - 19 Apr 2016 at 11:47am

Originally posted by bprat22 Pretty sure its the Clevo  P177SM.       Sager NP 8298.

Yes, this is the model of mine.  Both keyboard and touchpad work in Windows 10 without a hitch after an upgrade from 8.1.  I have no idea why it is not working for other users of the Krypton as I've not had a hiccup since the upgrade and just used both again yesterday.

Originally posted by kernols I recently did the upgrade for the 3rd time to check and the keyboard on my laptop does not work at all. I want to say it tried about 2-3 weeks ago.

If you don't use the touchpad, you can close "Finger Sensing Pad" in the task manager and the keyboard will work fine. The odd thing is that half the time, the sensing pad will be disabled.  The other half, it works as if it was still on even if the light is off.  It's strange. 

Turns out the Sager 8298 is the Clevo P177SM-A without the illuminated touchpad and is a 15.6" laptop, not 17.3".

If your Krypton has an illuminated touchpad, it's the Clevo P177SM-E, which is a Sager 8295, the 17.3" model.

Drivers for the 8295 are here.  Windows 10 drivers for this model are from March 18 of this year.

Are all DS Kryptons the Model E, or have there been some Kryptons released with the D chassis?  Just trying to figure out why some people have trouble with the keyboards/touchpads and others do not.


Edited by Roykirk - 25 Apr 2016 at 2:24pm

Originally posted by kernols ...So i went to the device manager and uninstalled the fingerpad sensor and restarted. LOL now it works....sigh. So strange.

Do you mean the fingerprint sensor, the Egis one?  Or the touchpad?  If the former, I had some issues with that today after I tried to upgrade it to the Windows 10 Sager 8295 driver.  I had to downgrade back to the Windows 8.1 driver and then found that it need to be updated, so I used Device Manager to update the driver and it found it on Windows Update and now it's working again.

If the latter, I decided to avoid upgrading that one to the Sager Windows 10 version since it was working as is.  Based on my experiences described below, I'm glad I did.

But glad to hear you got things working.

A word of advice for all Krypton users based on my experiences today trying to upgrade my drivers and software to the Windows 10 ones provided on the Sager page: if it's working as is, don't upgrade.  For example, along with what I mentioned above, I installed the new Hotkey/Control Center software, replacing the version that came on my driver disk. There was no longer a way to change the lighting color on the touchpad that was available in the version I originally had, and the older version on both the Sager and Clevo pages are older than the one on the driver disk that came with the Krypton, and neither of those allowed me to color the touchpad either.

TL;DR: If it ain't broke, don't fix it.

   Always good to see others benefitting from the forum help.   A simple thing like the model # does make researching a lot easier.

Thanks for the feedback.