My experience with Digitalstorm thus far

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Hello everyone I just wanted to share my experience I have had with Digitalstorm so far. I will continue to write about the rest of my experience with Digitalstorm as sort of a review.

So I ordered my PC from Digitalstorm on Tue, Nov 23, 2021 and here are the specs I have ordered.

Chassis Model: Aventum X

Exterior Finish: Black Metallic Matte Finish

Trim Accents: - Standard Factory Finish

Processor: Intel Core i9-12900K (5.2 GHz Turbo) (24-Thread) (16-Core) 3.2 GHz (Alder Lake)

Motherboard: ASUS Prime Z690-A (Intel Z690 Chipset) (Up to 3x PCI-E Devices) (No SLI) (DDR5)

System Memory: 64GB DDR5 4800MHz Digital Storm Performance Series (BACKORDERED ETA END OF DECEMBER)

Power Supply: 1000W Digital Storm Performance Series (Semi-Modular) (80 Plus Gold)

Expansion Bay: - No Thanks

Optical Drive: - No Thanks

Storage Set 1: 1x SSD M.2 (1TB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe)

Storage Set 2: 1x SSD M.2 (1TB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe)

Storage Set 3: - No Thanks

RAID Config: - No Thanks

RAID Card: - No Thanks

Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)

Graphics Card(s): 1x GeForce RTX 3080 Ti 12GB (VR Ready)

Sound Card: Integrated Motherboard Audio

Add On Card: - No Thanks

Extreme Cooling: H20: HydroLux PRO: Exotic Custom Cooling System (1x Graphics Card + CPU)

HydroLux Tubing Style: HardLine Tubing (Requires HydroLux PRO Custom Liquid Cooling System) 

HydroLux Fluid Color: Red Fluid + Clear Tubing (Requires HydroLux Liquid Cooling System)

Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)

Chassis Fans: Cooler Master MasterFan Halo (RGB Fans) (Remote Control Only) (14 Fans Total)

Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes)

Software Control: - No Thanks

Chassis Mods: - No Thanks

Noise Reduction: - No Thanks

LaserMark: - No Thanks

CPU Boost: Stage 2: Overclock CPU - Up to 5.1GHz on All CPU Cores

Graphics: - No Thanks, Please do not overclock my video card(s)

OS Boost: Yes, Disable and tweak all of the non-crucial services on the operating system

Operating System: Microsoft Windows 10 Professional (64-Bit)

Recovery Tools: USB Drive - Windows Installation (Format and Clean Install)

Virus Protection: Windows Defender Antivirus (Built-in to Windows)

Office: - No Thanks

Mouse Pad: Digital Storm Premium Mouse Pad (Standard Size) (Stitched Edges)

Display: - No Thanks

Surge Shield: - No Thanks

Speakers: - No Thanks

Keyboard: - No Thanks

Mouse: - No Thanks

Branded Gear: - No Thanks

Priority Build: - No Thanks, Ship Within 21-28 Business Days After Order Is Successfully Processed

Warranty: Life-time Expert Care with 4 Year Limited Warranty (4 Year Labor & 2 Year Part Replacement)
Total price was $8,355.04 

My computer was shipped out on Tue, Feb 22, 2022 and throughout shipping I had 4 service delays. I finally received my computer yesterday March 3, 2022. The box is in pretty nice condition and the packaging was great and only small amounts of damaged on the box on one of the corners. 

Anyways opened the box up and everything looked great and eventually got the computer out and all the stuffing they had inside of it out which was all packaged great as well. Scanned the code on top of my computer because this is my first computer ever with water cooling like this so I wanted to make sure I was going to fill it up right with the liquid cooling. I followed the instructions only to find out that my water pump doesn't really seem to work very well at all. The liquid literally trickles at the slowest rate ever through the tubing and the pump can't even get all of the liquid flowing through it. (I took videos and also have pictures)

So I called up Digitalstorm trying to ask for some assistance and someone answered the phone who was very nice and I explained to him my situation and he had then told me to power the PC down right away so I did and this was just so nothing gets damaged which I totally understand. He then told me that there was only a few people who work on the Aventum X rigs so he told it might be awhile before I can get a tech to reach out and call me.

Anyways this is my experience so far and I will keep updating as things happen between me and Digitalstorm.
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Update 1 - 3/04/2022 - I gave Digitalstorm a call today after work and talked to a woman who was also very friendly to talk to and I had explained to her my situation and that I had spoken to someone last night on the phone over at Digitalstorm. She was easily and quickly able to pull up my information and my order and that I had submit a tech request last night. I told her that I have video and so I asked her if I could it send it over to them so a tech could look at it before even calling me. She said yes and then told me she would send a email over to me and that I could reply with the video and then she would send it into the right direction for me.
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Update 2 - 3/05/2022 - I received a phone call from a guy who works at DS last night around 8:00ish eastern time and it was 10 minutes after closing for them and he still reached out to me to confirm that he had watched the video that I had sent to DS. He talked to me for a bit and was very friendly and helpful but basically what he told me was that there looked to be like there was more than the usual amount of air pockets in the system. 

So what he told me to do was hook the PC all up and get a program to monitor temps so I did this today and then I downloaded NZXT cam. Then he said to watch some youtube videos and see if the pump starts working better if the temps of the PC go higher. He then told me he would send the video out to a manager to have them look it over and that they would reach out to me again today to follow up.

So far for the results of my testing today have been good. The pump did start to pump faster as 
temps went up and after running it for most of today I'd say not all but
 a lot of the air came out. There are still a few spots that have some air pockets but at this point I think they'll get pushed out once I actually start gaming. Temps have been around 20-30c most of the 
time today for both CPU and GPU and I did even load up Elden Ring and 
everything seemed okay but I haven't time to actually sit and play yet.
________

Update 3 - 3/06/2022 - I received no follow up call yesterday as DS said they would. One of the guys I spoke to on the 4th had sent me a picture via email showing me what the underneath of my pump should look like. He then asked me to take a picture of the underneath of the pump to see if I could see a speed dial like in the picture he sent me and well the bottom of my pump has no way to control the speed. I have felt all around the whole pump and there is no dial on it. I had sent the guy a email back with the picture I was able to get and had explained that there is no dial and that I don't know how to control the speed on the pump.
________

My current thoughts & temps.

I feel like if I could just speed up the pump it would shoot the rest of the air through the system. Idle temps are currently CPU 45c and GPU 42c... yesterday they were idle in the 20s... It doesn't really even look like water can be moved through the GPU because of air blockage. As of right now I am starting to feel a little upset because I need a tech to talk to and I don't even think they know what pump they put into my computer.
________

Update 4 - 3/08/2022 - Last night 3/07/2022 DS called me back same guy I have spoken to the last 3 times which was nice because you don't have to play the telephone game when dealing with the same person. He had told me the make and model of the pump I have and that it was actually already on full bore and that I can control this pump via the bios. I had told him that a lot of the air has actually come out of the system ever since he recommend me to run the computer. I think part of the problem was there was bubbles stuck where the pump pulls water in from the reservoir which was causing blockage and not letting as much water through.

Ever since those bubble have been pushed out the system the system has been able to get rid of a large amount of air but there is still some in the system and the guy at DS had told me that it could possibly take up to two weeks to get the rest of the air out and if it doesn't all come out to contact him back. Temps have gone down since as well because the water is flowing much better.

________

My overall experience with Digitalstorm has actually been very good. Everyone I spoke with was friendly and able to help my situation in some sort of way. I definitely like how when you speak to a tech it's always the same person. DS has also been very quick at responding to emails and calls even when I was told by the very first guy I spoke to on the phone that they were really busy and it might take a few weeks for a tech to contact me. They were able to answer all of my questions I have asked with ease and they were able to give me answers that I can actually understand. I can't blame them for the shipping delays I know they have nothing to do with that and as a business owner myself I also understand being short handed.

For people who are looking into buying anything from Digitalstorm I would 110% recommend it. Their build quality and the parts they use are super top quality and the rigs themselves are totally awesome to just look at. Everything has been overall fluid dealing with DS even with the chip shortage I still got my rig at a decent rate. The packaging that they use for the rigs is also some of the best I've seen from any other company. Customer service is top notch compared to any other company I have ever dealt with and they had no issues helping me and I am a total noob to the liquid cooling scene.

Edited by Omnistorm - 08 Mar 2022 at 3:39pm

My experience with Digitalstorm thus far

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