12.5 % tax?Post Date: 2021-08-12 |
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Bandy1976 
Newbie 
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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 Topic: 12.5 % tax?Posted: 12 Aug 2021 at 8:23am |
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Wow.
My new $4,350.00 build had $550.00 taxes added. Jeez, is that normal? Edited by Bandy1976 - 12 Aug 2021 at 8:24am |
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Snaike
Moderator Group 
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 12 Aug 2021 at 10:44am |
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If you're in California, DS has an obligation to collect 9.13%. Which would be $397.16 on a $4350 purchase. I would suspect that total of $550 would be "Shipping, Handling and Taxes". Even so, call DS Sales to get a breakdown of the charges if it really concerns you. I’m certain Alex would want you to be pleased with your purchase with no questions like this looming over it.
I’m not speaking for DS and this is just off the top of my head, but if this is an issue, just give them a call and get answers. Good luck!! 
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 12 Aug 2021 at 11:26am |
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I live in Tennessee. The sales tax here is 7%. My invoice shows $ 0.00 for shipping. They are running free 3-day air shipping on all orders at the moment.
Edited by Bandy1976 - 12 Aug 2021 at 11:27am |
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 12 Aug 2021 at 11:46am |
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System Configuration:
Chassis Model: Digital Storm Lumos Exterior Finish: - Standard Factory Finish Trim Accents: - Standard Factory Finish Processor: Intel Core i9-11900K (5.3 GHz Turbo) (16-Thread) (8-Core) 3.5 GHz (Rocket Lake) Motherboard: ASUS ROG Maximus XIII Hero (Wi-Fi) (Intel Z590 Chipset) (Up to 3x PCI-E Devices) (No SLI) System Memory: 32GB DDR4 3200MHz Digital Storm Performance Series Power Supply: 850W Digital Storm Performance Series (Modular) (80 Plus Gold) Expansion Bay: - No Thanks Optical Drive: - No Thanks Storage Set 1: 1x SSD M.2 (500GB Digital Storm M.2 Performance Series) Storage Set 2: 1x SSD M.2 (2TB Seagate FireCuda 520) (NVM Express) (Gen4 PCIe) Storage Set 3: 1x Storage (2TB Seagate / Toshiba / Hitachi) RAID Config: - No Thanks RAID Card: - No Thanks Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections) Graphics Card(s): 1x GeForce RTX 3080 10GB (VR Ready) Sound Card: Integrated Motherboard Audio Add On Card: - No Thanks Extreme Cooling: H20: Stage 2: Digital Storm Vortex Liquid CPU Cooler (Dual Fan) (Fully Sealed + No Maintenance) HydroLux Tubing Style: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected HydroLux Fluid Color: - Not Applicable, I do not have a custom HydroLux liquid cooling system selected Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow) Chassis Fans: Standard Factory Chassis Fans Internal Lighting: Remote Controlled Advanced LED Lighting System (Multiple RGB Color Modes) Airflow Control: - No Thanks Chassis Mods: - No Thanks Noise Reduction: - No Thanks LaserMark: Option Not Available CPU Boost: Turbo Boost Advanced Automatic Overclocking Graphics: - No Thanks, Please do not overclock my video card(s) OS Boost: - No Thanks, Please do not tweak the services on the operating system Operating System: Microsoft Windows 10 Home (64-Bit) Recovery Tools: USB Drive - Windows 10 Installation (Format and Clean Install) Virus Protection: Windows Defender Antivirus (Built-in to Windows 10) Office: - No Thanks Mouse Pad: Digital Storm Premium Mouse Pad (Standard Size) (Stitched Edges) Display: - No Thanks Surge Shield: - No Thanks Speakers: - No Thanks Keyboard: Digital Storm Devastator Bundle (RGB) Keyboard & Mouse Mouse: - No Thanks Branded Gear: - No Thanks Priority Build: - No Thanks, Ship Within 14-21 Business Days After Order Is Successfully Processed Warranty: Life-time Expert Care with 3 Year Limited Warranty (3 Year Labor & 1 Year Part Replacement) Sub-Total: $4,356.00 Tax (12.5%): $544.50 S&H: FREE 3-Day Air $0.00 Grand Total: $4,900.50 ***************************************************************** Posted my invoice for context. |
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Snaike
Moderator Group
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 12 Aug 2021 at 11:54am |
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That is strange. Still, contact them and get answers on why it is 12.5%. I will admit this is way out of my circle of knowledge and now I'm curious as well.
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Tidgxor
DS ELITE 
The Kokopelli kid
Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
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Posted: 12 Aug 2021 at 11:58am |
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You'll also need to include the locality tax with your 7% rate. However even doing that wouldn't bring you up to 12.5%. I'd just call DS and ask them to explain the tax to you. Worst case scenario you figure out how they calculated that rate, best case scenario you find out the system configured your rate incorrectly and you get some money back.
Edited by Tidgxor - 12 Aug 2021 at 12:00pm |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 12 Aug 2021 at 12:08pm |
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Will do. Thanks guys for the assurance that I wasn't alone in finding it odd that it would be that high.
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 12 Aug 2021 at 1:03pm |
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So I called and spoke to someone. He told me he basically had no way of knowing how it was calculated.
I'm excited for my new build, and I'm not complaining. I can say that this would be the highest tax rate I've ever payed on a purchase, and I would seriously have to consider that regarding future purchases. |
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Snaike
Moderator Group
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 12 Aug 2021 at 1:10pm |
I think it's about time you got Alex involved. As one of the "head cooks and chief bottle-washers" (as my grandpa used to say) I am certain that he would be able to supply answers. I am very glad to see that this doesn't dampen your excitement for the new machine but I do understand why it would be a concern going forward. You can email him at [email protected]. |
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Alex
Admin Group
Digital Storm Supervisor 
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 12 Aug 2021 at 4:30pm |
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It's most likely a glitch in the website, you can place the order, and then send me an email ([email protected]), we'll double-check it and then credit you back the difference.
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Snaike
Moderator Group
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 12 Aug 2021 at 4:42pm |
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There he goes, doing that thing he does, making everyone happy. You're spoiling us for every other industry, Alex. We are expecting other companies to care as much as you do and we're constantly being let down.
Well done, sir. Johnny-on-the-spot with the answers!!  
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 12 Aug 2021 at 4:57pm |
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Thanks to all three of you!
Email sent Alex. Thanks for your time. |
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Cretae
DS Veteran 
Joined: 22 Mar 2010 Online Status: Offline Posts: 7331 |
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Posted: 13 Aug 2021 at 3:08am |
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hoserator
DS Veteran
We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 13 Aug 2021 at 3:55am |
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ForeverAlone
Newbie
Joined: 20 Jul 2021 Online Status: Offline Posts: 29 |
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Posted: 13 Aug 2021 at 4:42am |
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 16 Aug 2021 at 2:30pm |
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ForeverAlone
Newbie
Joined: 20 Jul 2021 Online Status: Offline Posts: 29 |
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Posted: 16 Aug 2021 at 4:40pm |
Oh crap sorry Alex... |
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Bandy1976
Newbie
Joined: 11 Aug 2021 Online Status: Offline Posts: 18 |
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Posted: 16 Aug 2021 at 6:04pm |
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Alex fixed the problem like a boss! And cruising around here for the last week, I can see that's right on par for him.
Thanks so much Alex for all you do! |
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Snaike
Moderator Group
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 16 Aug 2021 at 6:16pm |
 Not gonna say "I told ya so"... just not gonna do it... (lol, j/k) This is why a lot of us stick around here because of this kind of service and attention to every customer. As I've said for years, Digital Storm and Alex are about making customers, not just sales, and that makes a huge difference.
Glad you're sorted out.
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Tidgxor
DS ELITE
The Kokopelli kid
Joined: 17 Sep 2010 Online Status: Offline Posts: 13000 |
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Posted: 16 Aug 2021 at 8:13pm |
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My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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hoserator
DS Veteran
We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 17 Aug 2021 at 12:30am |
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+1 |
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Cretae
DS Veteran
Joined: 22 Mar 2010 Online Status: Offline Posts: 7331 |
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Posted: 17 Aug 2021 at 3:19am |
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+1 more
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Alex
Admin Group
Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 17 Aug 2021 at 2:11pm |
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Thank you.
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