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1st stage

Post Date: 2020-01-07
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Topic: 1st stage
    Posted: 07 Jan 2020 at 11:10am
How long does stage 1 usually take? It has been about 5 business days and it still says my computer is on stage 1
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Posted: 07 Jan 2020 at 11:12am
Also, stage on was complete just nothing after that
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Truffleshuffle View Drop Down
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Posts: 25 		  Quote Truffleshuffle Quote  Post ReplyReply bullet Posted: 07 Jan 2020 at 2:12pm
I really can't tell you how long but mine took a while. I went from the 10th of december until the 27th before I got another email with an update. I think they don't send updates too fast because I got 3 emails on the 27th and it was on stage 4. Still not got mine but hoping this week sometime.
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Posted: 07 Jan 2020 at 6:47pm
Originally posted by Truffleshuffle

I really can't tell you how long but mine took a while. I went from the 10th of december until the 27th before I got another email with an update. I think they don't send updates too fast because I got 3 emails on the 27th and it was on stage 4. Still not got mine but hoping this week sometime.


Its crazy it said 5-10 business days when i bought it and its going on the 6th business day and havent even started the build. Im not mad i just wanna know why.
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 08 Jan 2020 at 3:17am
call them... or email their customer service guy [email protected] and find out what is going on.
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Posted: 08 Jan 2020 at 10:16am
Originally posted by Snaike

call them... or email their customer service guy [email protected] and find out what is going on.


I called and a woman answered and she was no help what so ever. And i emailed alex still waiting on a response.
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 08 Jan 2020 at 11:13am
Alex is -the man-. if you read around these forums you'll see that he's the one that gets things done. Patience and persistence... you'll get your answers.
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Truffleshuffle View Drop Down
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Posts: 25 		  Quote Truffleshuffle Quote  Post ReplyReply bullet Posted: 08 Jan 2020 at 1:26pm
Originally posted by Gianniperfetto

Originally posted by Snaike

call them... or email their customer service guy [email protected] and find out what is going on.


I called and a woman answered and she was no help what so ever. And i emailed alex still waiting on a response.
you need to give it a bit more time man. Those are estimates also weekend don't count in those estimates.
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kasjr69 View Drop Down
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Posts: 5 		  Quote kasjr69 Quote  Post ReplyReply bullet Posted: 09 Jan 2020 at 12:52pm
I am going through the same problem , still in stage one now for over a week..
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Posted: 09 Jan 2020 at 3:22pm
Originally posted by kasjr69

I am going through the same problem , still in stage one now for over a week..

Its insane how bad this customer service is, i called and emailed.
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Gianniperfetto View Drop Down
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Posts: 6 		  Quote Gianniperfetto Quote  Post ReplyReply bullet Posted: 09 Jan 2020 at 4:58pm
I understand they must be busy, but its going on to the 3rd week after my purchase going through and my pc is still on stage 1. When i call a woman answered and she was absolutely no help. And i sent a email and go no response. I would just like to know whats going on?
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 10 Jan 2020 at 5:14am
Imho, you're putting too much stock in what "stage" the machine is in. We've found lately that the "stage" emails are generally behind the actual progress of the machine.

From what I understand the machines are now shipped within the 10-15 business day (after payment processed) window.

So, even if your payment was processed last Monday (1/6) you'll be looking at getting it around the 28th. (For those not realizing that there is another holiday this month that doesn't count toward "Business Days.)

Hang in there, you're getting a really good machine.

(Btw, one post on this subject is enough. I've moved your other post into this thread.)
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 15 Jan 2020 at 3:32pm
@Gianniperfetto, we're almost there. I just replied to your email, the unit is shipping as early as this Friday or latest Monday next week.
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