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2 months in still stuck at stage 2

Post Date: 2021-05-03
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Chueyjoo View Drop Down
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Posts: 4 		  Quote Chueyjoo Quote  Post ReplyReply bullet Topic: 2 months in still stuck at stage 2
    Posted: 03 May 2021 at 6:21pm
I am seeing loads of orders that have been fully assembled and shipped, ordered after mine was and yet finished and sent to the purchaser. I would just like some kind of answers as to why when I call or email about this I get told it should be moving into the next stage this week? If that isn’t the response I get told They don’t know why it hasn’t been put into a build que because the parts are there.

What’s going on here digital storm?
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Cretae View Drop Down
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Posts: 7330 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 04 May 2021 at 4:59am
E-mail

[email protected]

Head of customer service.
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Chueyjoo View Drop Down
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Posts: 4 		  Quote Chueyjoo Quote  Post ReplyReply bullet Posted: 04 May 2021 at 10:46am
Have done this, will update as soon as I have information.
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Alex View Drop Down
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Digital Storm Supervisor


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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 04 May 2021 at 11:07am
Just replied, I'm on it. We will get this shipped ASAP.
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Chueyjoo View Drop Down
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Posts: 4 		  Quote Chueyjoo Quote  Post ReplyReply bullet Posted: 04 May 2021 at 1:02pm
Ty so much!
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Cretae View Drop Down
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Posts: 7330 		  Quote Cretae Quote  Post ReplyReply bullet Posted: 05 May 2021 at 3:31am
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ELITEMCE View Drop Down
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Posts: 2 		  Quote ELITEMCE Quote  Post ReplyReply bullet Posted: 05 May 2021 at 6:17pm
Just reached stage 2 after 30+ business days. I'm at 40 business days now. How long does stage 2 usually take?
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Chueyjoo View Drop Down
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Posts: 4 		  Quote Chueyjoo Quote  Post ReplyReply bullet Posted: 13 May 2021 at 1:36pm
I am at stage 4 currently, ordered 3/2... and it only moved forward from stage 2 after I messaged Alex, mentioned above.

It’s been a slow wait tbh


Stage 1   3/2/21
Stage 2   4/15/21
Stage 3   5/5/21
Stage 4   5/11/21 <current stage>

Edited by Chueyjoo - 13 May 2021 at 1:43pm
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