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A question of returning?

Post Date: 2013-12-11
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Exphio View Drop Down
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Posts: 5 		  Quote Exphio Quote  Post ReplyReply bullet Topic: A question of returning?
    Posted: 11 Dec 2013 at 5:14am
Honestly, I'm frustrated and dissatisfied at the moment with my PC. It's not digital storms fault, but I've only had this PC for about 6 months and already they think my gpu is malfunctioning. If i've got to buy a new one, I might just see want to see about returning the PC entirely.

Is returning a PC that I'm unhappy with an option?

Edited by Exphio - 11 Dec 2013 at 5:18am
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 11 Dec 2013 at 6:11am
DS has the final say, but I don't believe there is a policy of accepting returned systems.
  
I don't know all the facts, but you do have a 1 year parts warranty on the system.  If the graphic card is faulty, and not caused by the customer, you can get it replaced for the cost of shipping.
 
An email to DS is the best way to get a definitive answer.   Good Luck. Big%20Smile
 
 
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fstcvc View Drop Down
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Posts: 2551 		  Quote fstcvc Quote  Post ReplyReply bullet Posted: 11 Dec 2013 at 7:47am
You should contact DS directly: [email protected]
HailStorm II
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surf71zx View Drop Down
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Posts: 485 		  Quote surf71zx Quote  Post ReplyReply bullet Posted: 11 Dec 2013 at 9:58am

Parts fail. Give tech support a chance. They can take remote control of your PC for troubleshooting and send you a new GPU. 
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Tidgxor View Drop Down
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Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 11 Dec 2013 at 10:51am
As mentioned above, from the details you've given up it sounds like you could probably get a new GPU for cost of shipping.

Either way, give DS a shout to figure this out.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
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