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A request to DS...

Post Date: 2007-09-27
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Jingping View Drop Down
Groupie
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Joined: 11 Sep 2007
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Posts: 193 		  Quote Jingping Quote  Post ReplyReply bullet Topic: A request to DS...
    Posted: 27 Sep 2007 at 6:30pm
Please, please, please never outsource tech/customer support to India.  Keep it in the Bay.  I love it that when I talk with/discuss things with you guys, I feel sure that I know exactly what you're saying, and you know exactly what I'm saying.
 
:D
 
Just something that popped into mind after dealing with tech support from a different company for work purposes earlier today.  It does make a HUGE difference.  Love you guys!
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Papadave View Drop Down
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Posts: 15 		  Quote Papadave Quote  Post ReplyReply bullet Posted: 27 Sep 2007 at 6:41pm
I couldn't agree more.  It just means more to the customer when you guys can run into the next room and physically verify any concerns we have with our systems.  Keep up the great work!
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EdH63 View Drop Down
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Posts: 1826 		  Quote EdH63 Quote  Post ReplyReply bullet Posted: 27 Sep 2007 at 6:48pm
Absolutely couldn't agree more.  You may save a bunch of money doing that, but you will lose who you are right now.

Stay real guys!
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Dashuu View Drop Down
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Posts: 407 		  Quote Dashuu Quote  Post ReplyReply bullet Posted: 27 Sep 2007 at 8:05pm
Yeah, I agree whole heartedly. Please keep us phone people here in the bay! LOL Seriously though, I do hate it when I get a hold of an outsourced call center employee. It makes me feel like the whole company doesn't care. 
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tummy View Drop Down
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Posts: 78 		  Quote tummy Quote  Post ReplyReply bullet Posted: 27 Sep 2007 at 8:44pm
One time I got directions to my local bank from India... It was too funny... Because I asked them, are you near the McDonalds lol....
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 27 Sep 2007 at 10:28pm
We would never outsource our calls. We want to be a company that cares about our customers.
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Kenny View Drop Down
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Posts: 509 		  Quote Kenny Quote  Post ReplyReply bullet Posted: 28 Sep 2007 at 12:01am
Yeah, we are here, right here in the Bay Area, Silicon Valley...
We're here with you !    &(*_~)&
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srl50 View Drop Down
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Posts: 178 		  Quote srl50 Quote  Post ReplyReply bullet Posted: 28 Sep 2007 at 4:24am
Even though you guys at DS are three thousand miles away from me (I'm in Atlanta), I feel completely connected to my support team. Way to go DS! Keep up the good work!
 
Steve
Never stop being a kid.

Q6600
8800 GTX 768
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 12:47am
Thank you!
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badboyclub1 View Drop Down
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Posts: 7 		  Quote badboyclub1 Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 2:13pm
Thats one main reason i made my puchase. Got quick email responses ,not rushed off the phone,and Kelly spoke english. I would've hung up and not gone any further if I heard a Patel with broken english. Sorry no offense to anyone individual but.........   I had to go through that with my Hp laptop when i bought ext warranty after hours call got sent right to oversea's call center. Had to repeat everything twice and wait for them to read out of a book to give me a reply.*&$#@!    If my pc that I'm waiting for is as good as customer support so far I will be satisfied.
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thecomplex View Drop Down
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Posts: 230 		  Quote thecomplex Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 2:16pm
Originally posted by badboyclub1

if I heard a Patel with broken english.


If you throw slurs around like that maybe you deserve to have had problems with your laptop.

Chris
Intel Core 2 Duo E6850 @ 3.52GHz
4GB DDR2 Corsair 1066MHz Dominator
(2) 150GB WD Raptor (10K RPM)
(1) 120GB Maxtor (7200RPM)
nVidia GeForce 8800GTX 768MB
Vista Home Premium 64
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Christopher View Drop Down
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Posts: 14 		  Quote Christopher Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 7:15pm
The India customer service is why I swore absolutely never to buy from Dell again!  
When one is given lemons in life, he has no choice but to make lemonade. If he has no sugar, then he had better like lemons a lot.
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badboyclub1 View Drop Down
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Posts: 7 		  Quote badboyclub1 Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 8:11pm
lets not start that. i didnt mean to throw a personal slur (as you put it) and i didnt have any problems , i was just trying to buy ext warranty and had to deal with a Patel so i know from experience it sucks...thankyou
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EdH63 View Drop Down
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Posts: 1826 		  Quote EdH63 Quote  Post ReplyReply bullet Posted: 01 Oct 2007 at 8:30pm
I think one of the hardest and damaging things we can do is try and determine the inflection of ones internet voice on forums.

I think a good rule of thumb when posting on forums is not try and defend others against what we think is an offense.  With good judgment and wisdom we can realize intent in the written word, so I would never assume ones' motives off of what is being typed.

Now, go outside and play before I have to stop this car.  I will come back there... try me.

Stern%20Smile
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