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Any Help Please

Post Date: 2016-05-16
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Sinnidyne View Drop Down
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Email address used to purchase matched with forums account email.

Joined: 16 May 2016
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Posts: 3 		  Quote Sinnidyne Quote  Post ReplyReply bullet Topic: Any Help Please
    Posted: 16 May 2016 at 10:31am
Digital Storm Desktop ­ Config ID 1405239 1
Chassis Model: Special Deal Hot Seller ­ Digital Storm VANQUISH 5 (Black Edition)
Exterior Finish: ­ Standard Factory Finish
Trim Accents: ­ Standard Factory Finish
Processor: Intel Core i7 6700K 4.0GHz (Codename Skylake) (Unlocked CPU) (Quad Core)
Motherboard: ASUS/GIGABYTE (Intel Z170 Chipset)
System Memory: 32GB DDR4 3000MHz Digital Storm Certified Performance Series
Power Supply: 750W EVGA/Corsair
Expansion Bay: ­ No Thanks
Optical Drive: DVD­R/RW/CD­R/RW (DVD Writer 24x / CD­Writer 48x)
Storage Set 1: 1x SSD (512GB Samsung 850 PRO)
Storage Set 2: 1x Storage (1TB Seagate / Western Digital / Toshiba)
Internet Access: High Speed Network Port (Supports High­Speed Cable / DSL / Network Connections)
Graphics Card(s): 1x NVIDIA GeForce GTX 980 4GB (ASUS Strix Edition) (VR Ready)
Sound Card: Creative Sound Blaster Z
HPC Processor: ­ No Thanks
Extreme Cooling: Digital Storm Vortex 120mm Radiator Liquid CPU Cooler
Cable Management: Premium Cable Management (Strategically Routed & Organized for Airflow)
Chassis Fans: Standard Factory Chassis Fans
Internal Lighting: Remote Controlled LED Lighting System (Multiple color options and lighting effects)
CPU Boost: Stage 1: Overclock CPU ­ Up to 4.4GHz (Depends on Cooling and Motherboard)
Windows OS: Microsoft Windows 10 Home (64­Bit Edition)
Warranty: Life­time Expert Care with 3 Year Limited Warranty (
1266142 ­­ FREE NVIDIA Bundle ­ Tom Clancy: The Division (Digital Code)

First Time on the forums and I just received my computer last week. I can not believe the poor customer service so far from Digital Storm so I hope that people check the forums more often then they check the voicemail's / e-help requests. I am having issues with my new computer as I can hear through my headset the hard drive spin as well as a feedback noise as I am playing games (when quiet especially)

Any thoughts?

I also did not receive the Digital Code for the Division which was less then exciting.

Thank You

Edited by Sinnidyne - 16 May 2016 at 10:33am
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bprat22 View Drop Down
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DigitalStorm East -- (Unofficially!)
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 16 May 2016 at 10:50am
Your headset is picking up emf noise, most likely through the front case's audio port.  Try hooking your headphones to the rear audio port, directly into the mobo.  Less wiring to pick up the noise.  Front ports are more susceptible to it. 

You can go to Asus website, Support , or whatever motherboard you have, maybe Gigabyte, and download the latest Realtek audio drivers and install them.  As another member, Tidgxor, also suggested awhile back, the Realtek site also has drivers if needed.

Sometimes going into the the audio control panel, right clicking the audio icon, Playback and set the High Definition Audio, or something along those lines.  Try different settings.

Hope this helps. Big%20Smile
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Sinnidyne View Drop Down
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Posts: 3 		  Quote Sinnidyne Quote  Post ReplyReply bullet Posted: 16 May 2016 at 12:00pm
Thank you for the thoughts,but my headset is plugged directly into my sound card (rear jack). I tried the front jack for giggles after i got the computer but knew it would be worse and it was. I have played with multiple settings in control panel and ensured that my drivers were up to date.


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bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 16 May 2016 at 12:26pm
   Didn't notice you have the sound card.   Some cards have a front panel hookup cable from card to front case ports. If yours does, I'd disconnect it.

Some mobo aren't very good at noise filtering. My only other thought, and it's a somewhat long shot, is to go into Device Manager, expand sound and uninstall any Nvidia drivers, assuming you won't be using sound over a HDMI to a monitor. This normally helps with the Realtek onboard circuitry but noise is noise.

After that, a choke on your audio cable might help. Amazon has them as ferrite coil filter.   I have used then industrially but not for PC.





Edited by bprat22 - 16 May 2016 at 12:27pm
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7Virtues View Drop Down
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Posts: 3 		  Quote 7Virtues Quote  Post ReplyReply bullet Posted: 16 May 2016 at 2:04pm
My Digital Code for the Division was sent to the email I used when ordering. Be sure to check spam folder also.

Edited by 7Virtues - 16 May 2016 at 2:06pm
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Snaike View Drop Down
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 17 May 2016 at 2:13am
Originally posted by Sinnidyne



I also did not receive the Digital Code for the Division which was less then exciting.

Thank You


The code is emailed to you. If you've not received it (check spam folder!) then contact DS to have them send it to you.
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Sinnidyne View Drop Down
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Posts: 3 		  Quote Sinnidyne Quote  Post ReplyReply bullet Posted: 17 May 2016 at 11:40am
Thank you for the info I didn't know that. I have checked all e-mails and nothing was sent. *Fingers Crossed* I receive a callback from Customer Service regarding all issues..
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