Any NON-Digital Storm CS Experience Issues?

As the customer service director working here at Digital Storm I hardly get to see action, I feel like Marine living in a perfect world.

I want to hear about everyone's worst experience dealing with a customer service rep.

Anywhere... You can tell me about ours but thats not existing since I have probably already heard it.

I was talking to a Dell manager once and I asked to speak to her "higher up".  She responded to me in the snottiest tone as well as barely perceptable English by saying "their is nobody more or less valuable here at Dell".  This is after over 45 minutes of being swapped around to different departments (no exageration here).

Edited by AndydViking - 22 Apr 2010 at 5:08pm

What I don't get is you clearly had a problem, and I would say 90% of time if your not asking for something ridiculous it can be done or at least come to terms on something (middle ground)

They did the transfer game on you, the one where they transfer you around so many time that you give up.

I had to deal with $%^& Capital one and they are located in another country (Cant prove it, but I know it)

It's like everything i asked for they had to read it teleprompter.

Originally posted by Eric G. They did the transfer game on you, the one where they transfer you around so many time that you give up. I had to deal with $%^& Capital one and they are located in another country (Cant prove it, but I know it)

Originally posted by Ben There is a girl working at the Starbucks close to my house I flirt with all the time. I finally decided to ask her out and her reply was "I would but I'm married". Needless to say, I was not satisfied.

This is what happened to my friend's parents with Dell. He can't navigate a BD menu on his computer. He calls Dell. They can't figure it out. They send him a new BD drive.

While the drive is en route, I stop over and check it out. He can already see the menu. Therefore, he should obviously be able to navigate. He demonstrates it isn't workable with the mouse. Hello?! Try that keyboard you got (that was the answer to his problem, by the way)

Is that the Star Bucks on the corner of Mira Mesa Blvd & Camino Ruiz?

Cause if so! since your a customer of ours I will stand up for you and call that Star Bucks and speak to her manager  (Its in our warranty) Just another benefit from buy from Digital Storm!

Originally posted by Eric G. Is that the Star Bucks on the corner of Mira Mesa Blvd & Camino Ruiz? Cause if so! since your a customer of ours I will stand up for you and call that Star Bucks and speak to her manager  (Its in our warranty) Just another benefit from buy from Digital Storm!

Actually it's a few blocks down across the street of the Mira Mesa Edwards Stadium 18. I usually hang out there with friends when waiting for a movie. It was definitely false advertisement since she didn't even wear a wedding band. That venti soy caramel macchiato tasted pretty bitter after the rejection. Do you think the new DST computer would impress her enough to change her mind?

My Worst:  Dish Network.  They wouldn't let me disconnect.

My best worst:  Dell.  After discussing the terrible performance of my Wife's 1210 notebook for around 9 hours and several days they finally gave me an English speaking person who sent a tech out to install a new CPU.  The CPU was a $450 upgrade free

* I took out the HD and put a SSD in it, installed more ram, and put Win 7 on it recently.  WoW, what a difference!

You'll love this story, cause it's regarding VoodooPC.

Anyway, back in late 2004 (before I knew about DS), I was shopping around for a new PC. I decided to try VoodooPC, despite some bad press. So I put an order in for a air cooled rig. Anyway, a few weeks passed by, it was close to delivery time, and I contact them to tell them I was considering a water cooled system, and wanted to cancel the order. They fed me a line of bullsh*t about it was a custom rig, and it would be a 25% restocking fee. Now, it's not like I ordered anything beyond the basic selections on their configuration page, so I would not have called it custom. At no point as I was making the original purchase did they explain the restocking fee, and keep in mind this was a $6,500 machine, so a lot of money to cancel, without even seeing the damm thing. They said that they would support future upgrades, it would be the highest quality, all that stuff, so I ended up upgrading to a water cooled system. Now this change was in December, my system wasn't sent to me for another 3 MONTHS. Keep in mind, the components were not much different from ones I ordered in the air cooled system that was supposed to have been completed!

Once I got it, was was actually a very fast and quiet PC, and was actually pretty happy with it. About a month later, things changed. I started getting these noises, which sounded like loud erking sounds of bubbles cavitating thru the pump. I called them, and they said to top it off with distilled water, which I did, but it would keep coming back. Eventually, the CPU cooler block sprung a leak, which in turn dropped down to my PSU. I was NOT happy. I did a little research on the cooling system, since I knew what they used. It was a cheap $200 cooling kit, which they priced out as $2,000. But that is not the best part. The best part was the PDF manual specifically stated that only the LOWER chamber of the reservoir should go out to toward the pump, ie they installed the f#cking thing backwards!!! I called them, told them what idiots they were, told them I wanted them to fix the reservoir to what the manufacturer specified, the CPU block, and to replace the PSU since it was now a fire hazard and threatened to sue them if they didn't.

They did do all the work, and I did get the machine back in working order. I haven't opened the PSU to confirm it was new, but I didn't want to push my luck. You would think that would be the end of it, but it wasn't. A couple months later, I got a notice from the State of NJ threatening to sue me in tax court. Turns out when I sent it back, I had to declare a value and pay a tariff on it to ship it back. The state got word of it, and said I didn't declare it since sales tax wasn't paid. I checked with my personal tax accountant, she said I was liable, and I had to spend another $600 on back taxes for this thing cause Voodoo PC hadn't charged me up front.

But wait, there's MORE! Around the time this tax thing happened, my PC started acting up. Turns out that the RAM was clocked just a bit too high, and was getting corrupted. Voodoo had me run a memory check, and it was faulty, so they sent me new memory. This worked for a little while, till the memory went bad again. I don't know if you ever had to deal with faulty RAM, but it's like your PC having cancer. It's a slow painful death. You get problems here and there, then before you know it, your drive is corrupted from having invalid data written to your drive. I LOST ALL MY DATA! When I replaced the RAM this time, I bought the cheap stuff at a Circuit City, and guess what, no issue this time, guess it tells you what kind of crap Voodoo PC was using.

And finally, after about 3 or so years, I figured I was due for an upgrade. I called up Voodoo PC since they promised me they would do upgrades for a price on any of their systems they sell. At this point, I thought maybe this would make up for all the bad experiences so far, and maybe I should see what they had to offer. They eventually told me my system was too old, I would have to buy a new one. This was also a load of crap, it was the same case but the product was changed the name from Rage to Omen. They weren't even willing to consider upgrading my system, but they did tell me how much better their new systems were.

I had enough of these a$$hole$. I went on the customer service boards on their website, told them my horror story, how dissatisfied I was with them, all the crap I went thru, etc. I told EVERYONE on that board DO NOT BUY A VOODOO PC. And the response I got from them was being banned from their message boards. So basically, they have managed to f#ck me at ever possible opportunity.

This is an example of how NOT to run a company. They set too many false expectations, and did not deliver on their promises. If you open up a PC Gamer, you won't see glittering advertisements of Voodoo PC anymore, and this story (along with others) are why. So my advise to ANYONE out their looking for a new system, research who you buy from, AND DO NOT EVER EVER EVER BUY A SYSTEM FROM VOODOO PC!!!!!!


Edited by parallox - 25 Apr 2010 at 1:53pm

BBB says they have 37 employees. Whether that's correct or not...I don't know.

How big are you guys now, anyways?

Lets see...

Owner
Jason Leight - [email protected]

Customer Experience Director
Me Ouch [email protected]

Customer Service:
1

Sales Manager
Sarah [email protected]

Sales:
1

Technical Support:
3

Logistics/Warehouse Manager
Thanh

Inventory/Assembly Manager
Zeenat

Inventory:
1

Shipping:
2

Quality Assurance:
2

Assembly Technicians:
6

Software/Testing Technicians:
6

Accounting:
1

Webmasters:
2

Social Networking Team:
3

Random:
1 <-- I'm still trying to figure out what he does around here? But he makes one @#$% good cup of coffee!





Edited by Sarah - 26 Apr 2010 at 7:50pm

you forgot Gabbers! 

oh, and my worst experience to Dell, to add to the pot

not CS related, but still. I had a Dell Latitude, you know, one of those really crappy business computers Dell makes. Anyways, for 2 years, i was sorta happy, worked fine, not even close to my hardware needs, but whatever, it worked. After 2 years, guess what? Dell's installed Windows XP decides to go happy one day and it deletes ALL MY FREAKIN' LAN. Re-enabling internal NIC failed, and wireless failed to show up on the screen. Still worked though, through the Intel Wireless Manager. The annoying thing was that the NIC still blinked when it was hooked up. The Dell just didnt remember how to use it. Hell, it still showed up in DEVICE MANAGER. Now I'm degraded by the fact that I have to use a $10 USB to 10/100 Mbps adapter.
Sigh...until I get a new laptop man...

*dreams*



Edited by ablahblah - 26 Apr 2010 at 9:11pm