Are you kidding me?

This company and the laptop I purchased has been a major disappointment so far.

First off, on the first day, the logo half peeled off the cover of the laptop and it is like a soft metal so I had to peel off the rest of it because I could get stabbed by it. The Operating System installation was messed up right out of the box and I had to reinstall on the first day in hopes of clearing up the problems. I let the company know about my first couple of days with the laptop, by the way, but no one seemed all that phased by it.

Some of the smaller problems were cleared up from the reinstall that I did, but a couple persisted. One is that my yellows on the display still tend to read as green-ish no matter how much I've tried to tweak the settings and the other issue which is the biggest, is the audio quality. This has been intolerable from day one even with a lot of tweaking there too.

I posted messages in the forum here awhile back in hopes that I might get some answers to help me without having to send the laptop to the company for repairs. I tried what other users suggested but it was no help. After emailing with tech support and having tech support log in to the laptop to try to fix it, I finally decided that I could not live with this anymore. So, last Thursday I called and asked to send it to them to get looked at.

I never knew it could be so complicated just to get through the process of getting this approved and get a shipping label. I'm still waiting and I've had to call every day to check on the status of this situation because every day I was told the label would be emailed to me by the end of the business day and I still don't have it. I paid for the shipping, too.

On one of the phone calls, the agent said, "Oh, don't worry, you are a VIP customer, we'll take good care of you."
Wow, really? How did I get VIP status? And if this is the VIP treatment, I'm sure glad my rank isn't lower than VIP.
At this point, I've lost all faith in the quality of DS products and in the customer service of this company.

I have to be honest, I'm afraid to send the laptop off to them when/if the shipping label ever arrives. I am tempted to (and still might) bring it to someone local, even though this is only a 3 month old unit and I'll end up paying a lot out of pocket for the repair.