FAQ FAQ  Forum Search   Register Register  Login Login

Aura - Loud fan and then crash

Post Date: 2022-02-20

 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
pmalmont View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 24 Jun 2018
Online Status: Offline
Posts: 11
  Quote pmalmont Quote  Post ReplyReply bullet Topic: Aura - Loud fan and then crash
    Posted: 20 Feb 2022 at 2:29pm
I have an Aura from 2017 which I love. Has performed flawlessly for years. Just this week I heard it in the middle of the night - the fan blowing like a jet engine. Then it crashed. It's happened a couple of times since. Anyone had any experience with this? I'd hate to lose this computer because it's my all-time favorite machine. Thanks!
Back to Top
Onkel_Ken View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 17 Dec 2008
Online Status: Offline
Posts: 2961
  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 20 Feb 2022 at 2:45pm
I had a situation where my air cooled CPU fan burned out after over speeding due to accumulated dust on the inside fins next to the fan restricted airflow causing it to speed up like crazy. If I would have removed the fan to get to the inner fins rather than just cleaning the outside cooling fins it wouldn't had happened to me.

Fans usually don't speed up like crazy unless they don't have access to air to push. Without free air flow they over speed like a hair dryer does if you hold your hand over the input vent.

There are smarter people than me on here that should be able to provide with guidance in how to use CPUID HWMonitor and other tools to assess the root cause of your issue.

The crashing should be recorded in system events and it would be interesting to know the temperatures that were being reached on the CPU for example at time of crash.

Since you are a verified customer with life time support I would be calling Digital Storm Monday for advice unless one of the Wizards here solves your issue before tomorrow.

Good luck in getting this figured out!

   

    
Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391
  Quote bprat22 Quote  Post ReplyReply bullet Posted: 20 Feb 2022 at 3:24pm
Yep, like Onkel advised, the Aura if I remember correctly was an AIO unit with cpu, graphics, psu all behind the screen.   Not a lot of room for getting away with dust buildup.    I would pull the back, get some canned air and blow it out in short sprays, unplugged of course.   Fans speeding up could’ve also been an increase in fan speed desperate to stop the cpu from overheating.

Download HWMONITOR, free, run it in the background while gaming or something stressful.   It’ll record present , min and max temps.   Stop the program and see where the cpu cores are in temp.   Not sure your cpu, but anything in the 90C or above means overheating. Over 100C crashes it, depending on cpu. Shutting down is to save the cpu.


Good luck.
Back to Top
hoserator View Drop Down
DS Veteran
DS Veteran

We don't need no stinking "Avatars" !
Email address used to purchase matched with forums account email.

Joined: 08 Oct 2014
Online Status: Offline
Posts: 7966
  Quote hoserator Quote  Post ReplyReply bullet Posted: 20 Feb 2022 at 11:33pm
It sure sounds like a thermal shutdown. Do clean all, including the radiator. Touch the AIO pump to make sure it is working. They do go bad.

Hopefully all it needs is a good cleaning.
Good luck.
Smile
Back to Top
pmalmont View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 24 Jun 2018
Online Status: Offline
Posts: 11
  Quote pmalmont Quote  Post ReplyReply bullet Posted: 24 Feb 2022 at 11:47am
Hello
Just an update - under tech support supervision we opened the back and got in and cleaned everything up. For the time being all seems to be well. May have to get a new GEForce graphics card in the future. I can live with that. Thanks for all the advice.

Per your help I am running HWMonitor. Would love if anyone can provide me with a snapshot of the optimal specs down the line of what I should be looking at.

Thanks

Edited by pmalmont - 24 Feb 2022 at 11:49am
Back to Top
Cretae View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 22 Mar 2010
Online Status: Offline
Posts: 7331
  Quote Cretae Quote  Post ReplyReply bullet Posted: 25 Feb 2022 at 4:22am


Especially for a laptop, which you have learned runs hotter than any desktop, the optimal thermal specs can be defined as any temps that don't occasion shutdown. There is so much variation possible depending on the parts, the uses, and, yes, the cleanliness, that that definition fits IMHO. You should be satisfied with anything under about 80C, 70 would be much better, but be prepared for temps to occasionally sneak higher. Under 90C may not be optimal, but it will probably still work.
Back to Top
pmalmont View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 24 Jun 2018
Online Status: Offline
Posts: 11
  Quote pmalmont Quote  Post ReplyReply bullet Posted: 25 Feb 2022 at 7:33am
Back to Top
Onkel_Ken View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 17 Dec 2008
Online Status: Offline
Posts: 2961
  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 25 Feb 2022 at 9:39am
Velox X/AMD 5900X/MSI X570 Pro Carbon MB/32GB DDDR 3600 DSPS/850W PS/500GB Samsung 980 Pro/1TB Samsung 970 EVO Plus/500 GB HDD/Sound Blaster AE-7/EVGA FTW3 Ultra RTX 3080 10GB/Liquid CPU cooler AIO/
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 5.078125E-02 seconds.