FAQ FAQ  Forum Search   Register Register  Login Login

Awaiting Shipping.

Post Date: 2012-05-02
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
retirednavysnipe View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 06 Apr 2012
Online Status: Offline
Posts: 606 		  Quote retirednavysnipe Quote  Post ReplyReply bullet Topic: Awaiting Shipping.
    Posted: 02 May 2012 at 10:17am
My PC went into Stage 6 Friday afternoon at 2:30 pm.  I understand how important the QA is for the proper operation of the PC,  but we are going on 4 business days and 6 days total waiting for QA. 

When the computer I have ordered is this close to delivery every day just keeps getting longer and longer. 

Sorry just needed somewhere to rant a little.

John
Hailstorm Black Ops
I7 3930K 4.5GHZ
16GB 1600MHZ ram
2 x GTX 680
120 GB SSD, 1 TB hardrive
Fully liquid cooled CPU, GPU and chipset.
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 02 May 2012 at 10:24am
This is a great place to rant.Big%20Smile
 
 Rant away.LOL
 
Waiting is tough but worth it.
Back to Top
Tidgxor View Drop Down
DS ELITE
DS ELITE

The Kokopelli kid
Email address used to purchase matched with forums account email.

Joined: 17 Sep 2010
Online Status: Offline
Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 02 May 2012 at 10:25am
Hey John,

No worries about the rant, I completely understand where you are coming from. My guess is that they probably found something on Friday afternoon that required some additional tweaking in order to meet their stability standards. Since they're a relatively small company DS isn't open on the weekends (at least not regularly) so that probably caused the delay until Monday.

Of course this is all conjecture on my part, I'd recommend you send an email over to mailto:[email protected] with your order information and ask them what's causing the delay!

You'll have it soon enough and that wait will be worth it! Awesome
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 02 May 2012 at 3:40pm

I'll try to get the team to get your order shipped ASAP. Big%20Smile
Back to Top
retirednavysnipe View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 06 Apr 2012
Online Status: Offline
Posts: 606 		  Quote retirednavysnipe Quote  Post ReplyReply bullet Posted: 02 May 2012 at 3:46pm
Sent an email to DS and just asked why stage 6 for so long.  Lars sent an email back stating there was a problem with the audio on the pc and it is being sent back to the builder.  Hopefully it is nothing really severe because that could be a whole mobo change and I would have to start at the beginning again. 

I am glad they are catching the problems and fixing them but the wait is sometimes hard to accept.

I just wish I could have had a little bit more communication when they found the problem.

John
Hailstorm Black Ops
I7 3930K 4.5GHZ
16GB 1600MHZ ram
2 x GTX 680
120 GB SSD, 1 TB hardrive
Fully liquid cooled CPU, GPU and chipset.
Back to Top
Alex View Drop Down
Admin Group
Admin Group

Digital Storm Supervisor


Joined: 04 Jun 2012
Online Status: Offline
Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 02 May 2012 at 11:02pm
There are a million things our QA team finds, and a lot are very minor, our team takes care of them fairly quickly, we don't want customers to feel like the fact the QA team found something, that their system isn't perfect. We won't let a system ship until we feel confident about it.
 
As always, our team is more than happy to look into a delay and provide details as Lars did. I'm sure your system will ship soon. Big%20Smile
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 4.296875E-02 seconds.