be careful ds not all cracked up to be

need to change 5 to 10 busniess days for sure

1. Don't spam, there is a edit button for a reason.
2. People would take you more seriously if you actually tried to speak English properly. Right now, it sounds like a 5 year old whining.

alex ship my comp out with the bad panels please all iask i can accept a bad ding

Glad to hear Digital Storm is not sacrificing quality.

Some people tend to get frustrated about a delay and vent their anger on the forums believing it will speed things up. It's not going to help. You should put that energy into something else. I know a few companies that take at least two months on shipping a system with a paint job.

Let Digital Storm do their job to make sure you get a great product. If you don't want to wait for the paint job then I highly recommend going with the standard black aluminum finish.

I personally love the black finish.

You are right on the 5-10 business day estimate. There are some updates that are coming to the website, and we will definitely make sure customers with paint jobs know that their systems might take a little longer.

Edited by Alex - 19 Oct 2007 at 12:31am

I also had problems with DS's shipping dates. I ordered on September 5, 2007 and after complaining after 2 weeks went by they said they would get my comp out by the following Mon.  After receiving my comp I found problems running any game and called DS and Kelly helped me troubleshoot the problem. ( Which was most likely a bad video card, could have been damaged in shipping.  UPS is not the nicest to packages sometimes. Minor damage to Box, no damage to comp. that was visible. ) Upon numorous trouble shooting escapades I checked out my System info and found that the processors where not what I ordered and Kelly set up a pick up for the comp.  Shipped back to DS on October 11.  Arrived DS October 16.  Then I get a call that the processor I ordered a GX6800 is not in stock and they want me to upgrade to a GX6850 at a 5% discount or a Downgrade to a 6700 for a credit.  After thinking about it I called them back and spoke to Alex and he gave me another choice, that they would find a 6800 and install it as I ordered.  I chose to  stick with my orginal order of a GX6800.   While I cant say my opinion about DS is 100% great,  I do have to give them credit where credit is due and they are standing behind their product.  Shipping to and from Alaska is not cheap and they have not only paid for additional charges not pick up by their ordering system ( I was charged $61 and actual shipping was $271 ), but they have picked up the reshipping costs.  I still see my processor being offered on their web-site so hopefully their shipping dates and other fixes to their website will be fixed soon.  Someday I will have a comp so I can really see what it can do.  

Originally posted by xtro666 up ther was wrong ups numbers you guys said my comp was shipped i got the  tracking number its been nutz the red panels should have been dealed with 3 weeks ago bah ima not gonna fight with you just change  yer 5 to 10 build on website espiaccly you want  case water coooling that differant

what are you even saying? Its a wonder that DS can help you at all.  please, use spell check. Atleast they're trying their best to get you the best PC that you have ordered.


Edited by 99X - 19 Oct 2007 at 10:03am

Originally posted by thecomplex But I don't think that we should call people childish for taking issue with something they think isn't right - I can understand the DSO cheerleading but some people are really quick to jump all over anyone expressing anything less than full-on enthusiasm. Chris

Shipping delays, damages in shipping, and even the need of technical support are all aspects that every computer company has.

We strive to take care of every situation as quickly as possible for every customer. We want our customers to be happy. Having issues and delays is part of every computer company. Every company is going to come through certain issues. It’s how we treat them and make sure we resolve them as quickly as possible is when we can shine and help our customers.

 

Delays: These happen mainly out of our control. When we have a defective batch of hardware, we are not able to get a hold of replacements because the manufacture has caught on to the problem. This creates a shortage in the market and delays. Once we receive the replacement hardware, then we are able to get things moving on again.

 

Technical Support: Computers in general are always going to have issues that come up down the road. It might be good for now, but, over time, you never know what virus or what issue can arise. That's why we offer life-time technical support and also a 3 year warranty coverage.

 

Our goal as a company is to try to minimize all of the issues that arise for all of our customers. We are always looking to improve our operations. That said, it’s done on a daily basis. REALLY!

 

Out of the hundreds of machines that we ship out a month, a few customers are always going to have issues and require troubleshooting. This is something you cannot work around in the computer industry. One thing that you should know is that, this is where we shine and make sure we help our customers as effectively as possible.

 

Every business will have customers that go through a bumpy ride, but, some companies let their customers feel every bump. We come in and try our best to save you.

Originally posted by xtro666 yeah sorry was a rough night fifth of jack couple of pills drunk posting not good. I  understand man  you can delete this thread if you want to..The waiting is the hardest part..

This is priceless.

lol... I have learned many times how bad things come out when you drink and post :)