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Blu-Ray not working.

Post Date: 2011-03-25
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Davis View Drop Down
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Posts: 130 		  Quote Davis Quote  Post ReplyReply bullet Topic: Blu-Ray not working.
    Posted: 25 Mar 2011 at 2:32am
Just got my pc yesterday..Tried to play a blu ray disk and a message comes up as a disk with an unsupported format..Its a blu ray player so I dont know whats going on...Its a movie from netflicks,but I tried one of my own too and it does the same thing..
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justin.kerr View Drop Down
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Posts: 5084 		  Quote justin.kerr Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 8:38am
have to have a program to play it. should have came in your packet.
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Davis View Drop Down
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Posts: 130 		  Quote Davis Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 2:23pm
I know..It came with Power DVD 8 which when I try to put the disk in,it says its an unsupported format....Now why would DS give me software that doesnt work??..I thought they were supposed to test everything on the computers to make sure its a flawless experience...So far it has not been..Needless to say I am a little disapointed...
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RiceEatin2000GT View Drop Down
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Posts: 1699 		  Quote RiceEatin2000GT Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 3:33pm
Im not an expert with this but for testing sake. download this media player.

http://www.videolan.org/vlc/

Use that to try and play the disc.

Silly question on your drive the actual part that opens(the tray) do you see anything that says blu-ray?

Edited by RiceEatin2000GT - 25 Mar 2011 at 3:33pm
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 4:41pm
@Davis,

I reviewed your order, and our inventory system shows that we scanned a Blu-Ray drive to your order. Have you tried another Blu-Ray disk? Is this a movie or a Blu-Ray data CD? If you are trying a DATA CD, can you try a movie and let us know what happens?
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 5:26pm
Only powerdvd ultra will support BD, if you don't have that version, that is why you getting the unsupported error.

try videolan and see if that plays it.

Nvidia Drivers----AMD Drivers
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Davis View Drop Down
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Posts: 130 		  Quote Davis Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 5:53pm
I have tried 3 different Blu-Ray disks..I tried a trial version of Power DVD 10 and it played the disk...The disks that are from Netflicks play on my PS3 and the same with the one I own...I find it hard to believe that the drive was tested with a disk,if it was in fact tested at all..I would like to know why I was given software that wont work..
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 6:40pm
Davis, I'm a bit confused, so the trial version of dvd 10 played it on your pc? if so then your drive is fine, something is wrong with our version of power dvd that came with the pc.

Nvidia Drivers----AMD Drivers
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Davis View Drop Down
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Posts: 130 		  Quote Davis Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 6:50pm
Yes,the trial version will play a Blu ray disk..
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 6:53pm
Then the version of powerdvd you have is so that you can play dvds, however the videolan player we mentioned is free and can do that too, can you please tell us if it can play your BD disk also please, cause if that is the case, then just use videolan (VLC) for your player, its a great one.

Edited by DST4ME - 25 Mar 2011 at 6:54pm

Nvidia Drivers----AMD Drivers
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Davis View Drop Down
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Posts: 130 		  Quote Davis Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 7:01pm
I have tried VLC and that did not support the format either....I would like to know why they say they have tested it,but it clearly does not work..How can you "test" something that doesnt work?...
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DST4ME View Drop Down
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Posts: 36758 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 25 Mar 2011 at 8:33pm
everything works Davis, they don't test the dvd/BD drives to see if they play, the stress test is to make sure cpu/gpus/mobo/ram are stable and good, the rest of test is just to make sure that other parts are operable, they don't test your sound cards, tv cards and etc, they just make sure they run and work.

if they wanted to do testing to that extent, the testing would take over a week.

maybe they gave you the wrong version of powerdvd.

Edited by DST4ME - 25 Mar 2011 at 8:33pm

Nvidia Drivers----AMD Drivers
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