Blue Screen O'deathPost Date: 2010-10-10 |
Post Reply 
|
| Author | |
pilothead 
Newbie 
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
 Quote Reply
 Topic: Blue Screen O'deathPosted: 10 Oct 2010 at 5:31pm |
|
Ok, so I just recieved my DS computer 2 days ago, which by the way is a massive machine...pretty impressive. I turned it on and there were no problems and it started up without a hitch. So next I decided I have to get the necessities downloaded (i.e. WoW and Warhammer). First I installed WoW, and I kept getting the Blue Screen O'death. So after numerous attempts, I finally got it to install. I thought maybe Windows 7 just wasn't playing nice with WoW. So now i'm installing Warhammer, and the same thing is happening. It keeps crashing during the patching process and i'm not making any progress. Below is my system specs and report from Who Crashed Home. I appreciate any help and please use small words
System Configuration:
Chassis Model: Hailstorm Exterior Finish: - Standard Factory Finish Trim Accents: - Standard Factory Finish Processor: Intel Core i7 950 3.06GHz (Quad Core) Motherboard: EVGA X58 SLI 3 Edition (Intel X58 Chipset) (Features USB 3.0 and SATA 6Gb/s) (Model: 131-GT-E767) System Memory: 6GB DDR3 1600MHz Digital Storm Certified Performance Series (Highly Recommended) (Hand Tested) Power Supply: 1000W Digital Storm Certified (Dual/Triple/Quad SLI Compatible) (Silent Edition Highly Recommended) Expansion Bay: - No Thanks Hard Drive Set 1: Operating System: 1x (1TB Western Digital Caviar (7200 RPM) (64MB Cache) (Model: Black Edition WD1002FAEX) Set 1 Raid Options: - No Thanks Hard Drive Set 2: Multimedia\Data: - No Thanks Hard Drive Set 3: Backup\Misc.: - No Thanks Optical Drive 1: DVD-R/RW/CD-R/RW (DVD Writer 24x / CD-Writer 48x) Optical Drive 2: Blu-Ray Writer/Reader (Burn and Play Blu-Ray Discs) Internet Access: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections) Video Card(s): 1x NVIDIA GeForce GTX 480 1.5GB (Includes PhysX Technology) Add-on Card: - No Thanks Sound Card: Integrated Motherboard Audio Extreme Cooling: H20: Stage 6: Sub-Zero LCS Dual Loop: CPU & Single Video Card H20 Tube Color: Blue Tubing with High-Performance Fluid (UV Lighting Reactive) Chassis Airflow: Standard Factory Chassis Fans Internal Lighting: Internal Chassis Lighting System (UV) (Creates Glowing Effect for H20 Tubes) Enhancements: - No Thanks Chassis Mods: - No Thanks Noise Reduction: - No Thanks CPU Boost: FREE: Stage 1: Overclock the processor between 3.3GHz to 3.9GHz (Cooling Upgrade Recommended) Graphics Boost: FREE: Yes, Overclock the video card(s) as much as possible with complete stability Memory Boost: - No Thanks, Please do not overclock my memory OS Boost: - No Thanks, Please do not tweak the services on the operating system Windows OS: Microsoft Windows 7 Home Premium (64-Bit Edition) Recovery Tools: Windows Recovery Toolkit (Bundled with Windows 7 CD) Virus Protection: McAfee Internet Security (Includes: AntiVirus, FireWall and AntiSpyware) Office: - No Thanks Benchmarking: - No Thanks Pre-Install Game: FREE: Hot-selling game with a NVIDIA GeForce GTS 250 or above graphics card Display: - No Thanks Surge Shield: - No Thanks Edited by pilothead - 10 Oct 2010 at 7:06pm |
|
 |
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 10 Oct 2010 at 5:37pm |
|
Blue Screen O' Death Con't:
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer. On Fri 10/8/2010 3:06:15 AM your computer crashed This was likely caused by the following module: csrss.exe Bugcheck code: 0xF4 (0x3, 0xFFFFFA800761DB30, 0xFFFFFA800761DE10, 0xFFFFF800033E1240) Error: CRITICAL_OBJECT_TERMINATION Dump file: C:\Windows\Minidump\100810-15100-01.dmp file path: C:\Windows\system32\csrss.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Client Server Runtime Process The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time. On Sun 10/10/2010 2:23:17 PM your computer crashed
This was likely caused by the following module: ataport.sys Bugcheck code: 0x7A (0xFFFFF6FC400060F0, 0xFFFFFFFFC0000185, 0x136251860, 0xFFFFF88000C1E93C) Error: KERNEL_DATA_INPAGE_ERROR Dump file: C:\Windows\Minidump\101010-14835-01.dmp file path: C:\Windows\system32\drivers\ataport.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: ATAPI Driver Extension The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time. On Fri 10/8/2010 2:06:23 AM your computer crashed This was likely caused by the following module: ntoskrnl.exe Bugcheck code: 0x7A (0xFFFFF6FC4000AA40, 0xFFFFFFFFC0000185, 0x79B8C860, 0xFFFFF8800154869C) Error: KERNEL_DATA_INPAGE_ERROR Dump file: C:\Windows\Minidump\100810-14430-01.dmp file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time. On Sat 10/9/2010 1:41:14 PM your computer crashed
This was likely caused by the following module: win32k.sys Bugcheck code: 0x7A (0xFFFFF8A0001418A8, 0xFFFFFFFFC000000E, 0x15BB18860, 0xFFFFF9600015C3D4) Error: KERNEL_DATA_INPAGE_ERROR Dump file: C:\Windows\Minidump\100910-14835-01.dmp file path: C:\Windows\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time. |
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 10 Oct 2010 at 5:38pm |
|
Blue Screen O'death Con't:
Conclusion
10 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. |
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 10 Oct 2010 at 5:42pm |
|
Sorry I just realized I should have put this on the Technical Assistance page.
|
|
|
|
|
!ender_
DS Veteran 
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 10 Oct 2010 at 6:14pm |
|
have you already worked through the technical assitance guides?
http://digitalstormonline.com/forums/forum_topics.asp?FID=33
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 10 Oct 2010 at 7:03pm |
|
No I haven't had a chance yet, because of work.
 I browsed through the guide briefly. I won't actually have a chance to work through the guide until maybe tomorrow. Didn't know if this was a common thing or not.
|
|
|
|
|
!ender_
DS Veteran
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 10 Oct 2010 at 7:31pm |
|
it is not common, but the guide is for helping us narrow down the problem
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 8:47am |
|
Well I went ahead and ran Prime 95, Memtest, LinX, and HD Tune Pro and everything passed. So after reading the support forums, I guess the next step reinstall windows? If I do reinstall windows, will I lose my OC?
|
|
|
|
|
!ender_
DS Veteran
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 12 Oct 2010 at 9:18am |
|
im thinking its a driver problem, so if you dont want to reformat then you can test out each of your drivers by uninstall/install newest from internet/restart/test
or you can just reformat.. its pretty new anyway, so im guessing you wouldnt lose much progress
IF YOU DO REFORMAT, dont make the same mistakes, this is 90% a software conflict. so reformant, install you video drivers only, play a game.. if you have no problems, install your sound drivers, play a game, etc etc
something went wrong along the way so dont reformat and just do everything the same way as this could end you up in the same place
good news? if you passed all those tests, you hardware should be in great shape!
did you also test with Furmark?
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 10:18am |
|
I'm running Furmark now.
|
|
|
|
|
!ender_
DS Veteran
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 12 Oct 2010 at 10:38am |
|
keep a close eye on your gpu temps
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 10:43am |
|
Will do
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 12:44pm |
|
I ran Furmark for about 3 hrs and the max temp was about 58 degrees and didn't notice any problems. It seemed to run pretty smooth. I guess I'll have to check out those drivers now.
|
|
|
|
|
!ender_
DS Veteran
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 12 Oct 2010 at 1:06pm |
|
reformatting would be faster, but if you dont want to do that, i'd understand
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 1:16pm |
|
I don't have a lot on the computer so, I'm not too worried about losing what is on there. Will the reformatting remove the OC? The only reason I ask is because I have no experience with OC'ing.
|
|
|
|
|
!ender_
DS Veteran
Joined: 24 Oct 2007 Online Status: Offline Posts: 4219 |
Quote Reply
Posted: 12 Oct 2010 at 1:20pm |
|
no it will not impact your OC at all, your motherboard has instructions that come before your operating system, you could switch to Linux and it wouldnt change your oc
|
|
|
|
|
pilothead
Newbie
Joined: 15 Sep 2010 Online Status: Offline Posts: 12 |
Quote Reply
Posted: 12 Oct 2010 at 1:22pm |
|
Sounds good. Looks like i'll go the reformatting route.
|
|
|
|
|
venom
Newbie
Joined: 08 Oct 2008 Online Status: Offline Posts: 0 |
Quote Reply
Posted: 15 Oct 2010 at 2:58am |
|
Could also be caused by a bad HDD or bad SATA cable. Might try downloading HD Tune and checking the SMART tab, as well as running a quick sector test.
|
|
|
|
|
ablahblah
DS Veteran
Joined: 12 Jun 2009 Online Status: Offline Posts: 2312 |
Quote Reply
Posted: 18 Oct 2010 at 9:53pm |
|
Errors in crss, win32k, ntokernel, aren't those all core windows processes? could be some corrupted data, or who knows what. reformat and reinstall should fix it, but like venom said, verify the HDD is functioning correctly at the hardware level first.
|
|
|
R4D4RPR00F
Core i7 920 @ 3.9Ghz Asus Sabertooth X58 EVGA GTX 570 Mushkin 6GB 1414Mhz |
|
|
|
|
Alex
Admin Group 
Digital Storm Supervisor 
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
Quote Reply
Posted: 19 Oct 2010 at 5:12pm |
|
@pilothead,
I'm sorry to hear about the issue with your new PC. I'm sure it is something simple that we can help you resolve. I reviewed the test reports on your system prior to shipment from our facility and your machine left with flying colors. I believe there are two things that may be the issue: 1. Loose component or cable from shipping shocks or vibrations 2. Windows corrupted somehow from either updates or software being installed. Since all of the tests passed, I doubt it's a hardware issue. I would try the following: 1. Re-seat all cables and hardware inside your system (especially your memory sticks and video cards). Then check if the issue is gone. 2. If not, load BIOS defaults NOT OPTIMAL inside the BIOS, and re-enable AHCI in your IDE settings for your SATA controller and then see if the issue goes away. 3. If it does not, try using System Restore to the point before you received the system and then try re-installing the games and see if the issue goes away. 4. After all of that, and it does not, I recommend a format and fresh re-install of Windows. Our support staff can help you if you need assistance. |
|
|
|
|
|
|
Post Reply
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
About Digital Storm
Contact Information
Facility Tour
Financing
Buy Now, Pay Later
Downloads
GSA Schedule
Terms & Conditions
Privacy Policy
Request Help
Call: 1-866-817-8676
(Hours 9AM-5PM PST)
Topic Options