Booting Straight to Bios. Tried All In Boot OrderPost Date: 2019-07-15 |
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NamelessJae 
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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 Topic: Booting Straight to Bios. Tried All In Boot OrderPosted: 15 Jul 2019 at 7:34pm |
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Just got my Nova laptop today and its been great until it crashed 2 hours ago and now only boots into bios. I tried all the boot orders to hard disks etc, nothing is working. Any help?
Edited by NamelessJae - 15 Jul 2019 at 9:06pm |
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HockeyBuck
DS Veteran 
Joined: 27 Jul 2012 Online Status: Offline Posts: 1608 |
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Posted: 15 Jul 2019 at 9:04pm |
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Bummer...Brand new Nova....
You really need to contact DS Support so they note the problem and figure out what you need to get it back up. You’re under full DS warranty, so they need to know about this. |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 15 Jul 2019 at 9:08pm |
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Ill be calling first thing tomorrow. Im on the east coast so it sucks I have to wait until 12pm for them to open.
Also, I had two M.2s installed. Bios was reading both, now its only reading the secondary storage. This absolutely sucks as Imgoing on vacation in less than a week and was really hoping on bringing this. Looks like its going back to DS. Super let down. |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 15 Jul 2019 at 9:17pm |
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Update; It randomly will read both SSDs from time to time, but not all the time. Also, its now booting to just a black screen.
I might just ask for a refund. Not a good taste after just a few hours of use. Edited by NamelessJae - 15 Jul 2019 at 10:27pm |
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HockeyBuck
DS Veteran
Joined: 27 Jul 2012 Online Status: Offline Posts: 1608 |
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Posted: 15 Jul 2019 at 11:52pm |
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It's still pretty new in the lineup...I'm sure they will want you happy and very satisfied...whatever you decide to do. Hang in there...maybe they can make this fast for you.
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hoserator
DS Veteran
We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 16 Jul 2019 at 1:40am |
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You have 60 days for free shipping so don't delay. In new electronic system things will go downhill quickly or function normally for a long time. Unless its some software glitch you want that part changed.  Keep us posted.
Edited by hoserator - 16 Jul 2019 at 1:42am |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 16 Jul 2019 at 7:04am |
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I think it’s either the hard drive winodows is installed on or the MB. It’s not reading one of the hard drives at all now in bios. Not happy with this machine at all.
Edited by NamelessJae - 16 Jul 2019 at 8:06am |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 16 Jul 2019 at 8:05am |
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UPDATE
So, I tried 2 separate M.2s and it won’t see them. I also switched around the HDs to see if it may be the bay. It’s not. It won’t read the Windows 1TB drive but the secondary 500GB is read fine in both bays. How do I get it to read my primary drive in bios again? I reset bios so I’m thinking it’s my fault at the moment haha. I would mind reinstalling windows and wiping the drives as well but the provided USB is not working nor is ones I created myself. Any help? Later on edit... Both SSDs are now working. Still can’t boot into the correct one though. Awaiting a call from DS. Edited by NamelessJae - 16 Jul 2019 at 10:24am |
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Alex
Admin Group 
Digital Storm Supervisor 
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 16 Jul 2019 at 3:44pm |
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Usually, there is a setting in the BIOS that you need to set to boot from a specific type of M.2 drives. If you still have not heard from our team, please email me below with your order information so I may look into what's going on:
[email protected] |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 16 Jul 2019 at 4:07pm |
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Just got off the phone with Dexter. Seems that my 1TB M.2 was faulty. It was messing with the 500GB M.2 as well. We got it up and running. Going to send it out and get a new one sent to me. I did download the drivers and software from the My Account page as I reinstalled windows but it seems to be lacking the Game Center software to overclock and RGB stuff. Can you link me to that download? I’ll email you if need be as well. Thanks a bunch and thanks to Dexter for saving the day! A+ everyone. |
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Alex
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Digital Storm Supervisor
Joined: 04 Jun 2012 Online Status: Offline Posts: 16314 |
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Posted: 16 Jul 2019 at 4:25pm |
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Glad to hear!
I would reach out to Dexter from our team for the software link, I have no clue. |
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Cretae
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Joined: 22 Mar 2010 Online Status: Offline Posts: 7331 |
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Posted: 17 Jul 2019 at 3:40am |
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Snaike
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Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 17 Jul 2019 at 6:11am |
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Get out your red pens and your calendars, kids. Yesterday, the 16th of July, 2019 CE we learned that there is something about Digital Storm that Alex does not know. I think I'm scared. 
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 17 Jul 2019 at 7:05am |
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HAHA! WAIT? Did the Digital Storm noob stump Alex? NICE! I still haven’t found the link but I did reach out to Dexter as well as sent a message and asked the forum. Apologies for the multiple postings everywhere. Stinks my keyboard is stuck on OFF for the time being. 
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KKrusher
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Joined: 02 Jun 2010 Online Status: Offline Posts: 123 |
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Posted: 17 Jul 2019 at 9:18am |
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Hey NamelessJae...can I ask a question? You had a link to software / drivers on your My Account page? Where exactly are you referring to? I am curious as I had to reinstall windows a while back for my new rig and I was not aware of a handy location for links / drivers...
Thanks, KK |
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hoserator
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We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 17 Jul 2019 at 9:42am |
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Hi KKrusher, You can find it under Support>My Account and fill out your order number and required details. I don't remember seeing drivers there but haven't visited in a while. At the time I was only looking for the software for DS' Control Center.  Edited by hoserator - 17 Jul 2019 at 9:42am |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 17 Jul 2019 at 10:23am |
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Sadly, it’s not in there. Drivers are in there but not the game center |
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NamelessJae
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Posted: 17 Jul 2019 at 10:45am |
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If you go to DS dot com and go to the support drop down on top, youll see my account. Click that. Input your order number, first and last name, and youll see some options. One being driver and software downloads. Sadly, mine does not contain the needed DS game center app. I looked in every folder. Help? Please? Someone? LOL!
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KKrusher
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Joined: 02 Jun 2010 Online Status: Offline Posts: 123 |
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Posted: 17 Jul 2019 at 12:07pm |
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Thanks for the quick responses everyone. Unfortunately I am not seeing anything like you are describing. I go to Support / My Account and fill in my information...it takes to a new page but the only thing I can do is access troubleshooting flow charts, print my receipt, request RMA and provide feedback. There are no links or options anywhere. Am I doing something wrong?
KK |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 17 Jul 2019 at 12:10pm |
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KKrusher
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Posted: 17 Jul 2019 at 12:31pm |
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I put in my invoice number and name information to get to my account. There are no links to anything there other than what I describe.
Can someone post some screenshots of what I should be seeing? Thanks, KK |
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hoserator
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We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 17 Jul 2019 at 12:44pm |
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Hi KKrusher, Went to mine and I have the same as you but since I had also ordered the Hydrolux Control Center, there is a section so called with its various softwares (legacy, latest and USB). Interesting troubleshooting flowcharts. Maybe the new systems have more. This was a May 2017 order.
Edited by hoserator - 17 Jul 2019 at 12:46pm |
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KKrusher
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Joined: 02 Jun 2010 Online Status: Offline Posts: 123 |
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Posted: 17 Jul 2019 at 12:59pm |
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Thanks Hoserator. My order is from end of March 2019. Maybe you are right...only with DS specific parts do they give you a section for specific drivers or software. I have nothing like that in my desktop rig.
Thanks, KK |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 17 Jul 2019 at 1:04pm |
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I just got my Nova laptop two days ago. Sadly, one of the HDs was trash. Sending it out to be replaced. Sucks as I cannot find the DS Control Center app. It was called “Game Center” on the factory setup of windows and I was told it was in the download section. Sadly it’s not so I can’t mess with the fans, RGB, etc on my laptop. It’s a needed program and it sucks not having it. DS obviously needs to update the Nova software zip. Edited by NamelessJae - 17 Jul 2019 at 1:05pm |
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hoserator
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We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 17 Jul 2019 at 2:12pm |
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Hi NamelessJae, Sorry to have semi hi-jacked your post. If I understand correctly you are sending the Nova back for repairs. Let DS know about the missing software. Someone with a Nova could enlighten us.
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 17 Jul 2019 at 3:45pm |
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No worries brother! Actually, Im not sending back the Nova, just the hard drive. I called in to DS and no one knows where the link is for the Game Center download. Kind of frustrating actually, but, in time, Ill get it. Until then, guess Im stuck with no RBG or turbo boosting to the laptop! UGH! |
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hoserator
DS Veteran
We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 17 Jul 2019 at 4:59pm |
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That's one way of knowing where everything is. If and when you talk to DS, they can direct you on how to enable the turbo boost (or check the manual if one came with it). Good luck. BTW did you check the troubleshooting guides in the Support section for turbo and/or RGB control?
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KKrusher
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Joined: 02 Jun 2010 Online Status: Offline Posts: 123 |
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Posted: 18 Jul 2019 at 9:52am |
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And it was me who kind of hijacked the thread... Sorry about that!
KK |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 18 Jul 2019 at 10:18am |
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Bahahaha! OOPS! No worries man! Guess I was getting tired when I replied last night! LOL
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 18 Jul 2019 at 10:20am |
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I have emailed a few times and spoke to someone who stated to call them back in a half hour and they would have an answer for me. I did call back, left a VM and its now been 24 hours. I checked everywhere including the manual and the flowcharts, software download, etc. Nothing is helping including DS support. Oh, and checked in the thumb drive too.
Edited by NamelessJae - 18 Jul 2019 at 10:22am |
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 18 Jul 2019 at 1:25pm |
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Gave another call to DS and spoke with Kevin. He did his magic and emailed me the Game Center rar file. Imback in action now. Google Drived the app so if anyone needs it, let me know. Gladly share. Thanks DS!
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 18 Jul 2019 at 1:31pm |
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Next question. I plan on being pretty active in the forum. I always love being apart of communities. How do I get a nice little "VERIFIED CUSTOMER" badge on my profile? I need left out! LOL!
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Making the Internet, one KB at a time.
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hoserator
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We don't need no stinking "Avatars" !
Joined: 08 Oct 2014 Online Status: Offline Posts: 7966 |
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Posted: 18 Jul 2019 at 6:22pm |
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 I seem to have forgotten how but your name muSt be the SaMe as the order or something like that. Snaike,,,,help And welcome to the forum family.
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NamelessJae
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Joined: 20 Jun 2019 Online Status: Offline Posts: 22 |
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Posted: 18 Jul 2019 at 6:34pm |
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AHHH! Makes sense. We used my wifes card to make the purchase, so the order was under her name technically. RATS! Now I look like a fraud! LMAO. Maybe a mod can help if they get bored. HAHA |
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Making the Internet, one KB at a time.
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Snaike
Moderator Group
Just a dude trying to keep the spam away
Joined: 23 Jan 2014 Online Status: Offline Posts: 9462 |
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Posted: 19 Jul 2019 at 12:41am |
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Well, I am bored (working night shift has it's perks) but, sadly, there is nothing I can do. The Verified Customer badge is predicated on your forum's email address and your ordering email address being EXacT!y the same. What card you use has nothing to do with it. Just match the email addresses and you'll get the badge. (In my own case I swore up and down that the email addresses were the same until they showed me that I had used a CAPITAL letter in my forum's email but my ordering email was all lowercase... color me embarrassed.)  Edited by Snaike - 19 Jul 2019 at 12:41am |
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