Broken Curved Monitor

Hello,

Has anyone else received a curved monitor only to turn it on and see that the lcd screen is broken? Well after patiently waiting 25 days for my system to arrive and carefully setting everything up with such joy and enthusiasm I was severely let down by a 2 inch vertical black line down my screen.

I immediately contacted customer support and sent all pictures that were asked of me. I was then told that they couldn’t do anything and I needed to file a claim via FedEx. While I was filing with FedEx I needed some information from DS so I reached back out only to be told to not go through FedEx and to wait to hear a response from DS management.

It’s now been 12 days since I received my setup and I haven’t been able to use it because I don’t have another monitor. It’s also been 11 days since my last email from DS and I’ve reached out 4 times now with no responses or updates. I’ve filled out the survey that was sent to me and received an email back that management would contact me, it’s been 3 days since that email as well.

I’m severely disappointed with the customer service. I just want someone to reach out to me and give me some sort of update so that I know I’m not being forgotten because it really feels like they just don’t want to deal with it and are just ignoring me.

I, too, would like to know more. Filing a claim with FedEx is not how DS operates. There is information that is not being shared.

Like Tidgxor asks, have you contacted Alex ([email protected]) yet? This is not something that he would allow AFAIK.