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Build update suggestion

Post Date: 2010-04-27

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Ben View Drop Down
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  Quote Ben Quote  Post ReplyReply bullet Topic: Build update suggestion
    Posted: 27 Apr 2010 at 5:34pm
I've been seeing emails from DST notifying me of build update status. As I see emails detailing the stage of my build, the first thing that came into my mind when I see these emails is how many stages are there? One minor suggestion I have for these emails is to provide the total number of stages as well. For example, right now I see

Update: Stage 1
<Details for what is going on at stage 1>

My suggestion is to change it to:

Update: Stage 1 of 8
<Details for what is going on at stage 1>

It's a minor change but it clears up some possible confusions.
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Zimbawan View Drop Down
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  Quote Zimbawan Quote  Post ReplyReply bullet Posted: 27 Apr 2010 at 5:50pm
Hey, I actually got something similar to what you are talking about. The stage 1 email included the following :
"Dear xxxxxxxxxxx,

Congratulations once again, the status of your amazing new Digital Storm system has been updated! We have successfully processed your order. Please note: Due to the strict quality testing standards we have set forth in our facility, it may take up to 15 business days before your computer system ships from today. If we experience any problems along the phases of production, your order may ship beyond our 15 business day estimate. Also, just to give you an idea of how Digital Storm is different, we have summarized the stages your computer system will be going through:

IMPORTANT NOTICE: Since we have processed your order, you have now been assigned a simple order number of: xxxxx. For future reference, please make sure to use this order number instead of your confirmation ID.

Stage 1: (Payment Processed)
Your order has been successfully processed. Our accounting department is now preparing your build sheet and passing this over to our inventory control department so we may allocate the components necessary for your order.

Stage 2: (Inventory Assignment)
A special component bin has been assigned for your order. We then locate components from our inventory and placing them inside your component bin. If any components are out of stock, we are then waiting for them to be delivered to our storage center. Once all of the hardware is inside your component bin, it is then placed in queue for phase 1 stress-testing.

Stage 3: (Phase 1 Stress Testing)
Your order is now placed into one of our specialized test benches. The installation of the operating system, drivers and any applications that are specific to the system you ordered are completed here. Our Digital Storm Integration Engineer will also install any demos, benchmark utilities, and burn-in software necessary to correctly monitor your systems performance throughout our burn-in process. Afterwards, we perform a series of grueling tests that push the hardware components in your system to the very limit. This Stage is especially important because it is here where the system either excels or fails. If it does fail, our Digital Storm technicians will identify any problems and replace them before we ship your computer system. If the computer system still does not pass our tests, we will then re-build it with a new batch of components.

Stage 4: (Engineering Lab)
Your order has successfully passed our phase 1 stress testing, it has now progressed into our engineering lab. A specialized Digital Storm Assembly Engineer will carefully put together your order as if it was their own. They have a passion to build every system as if it was their show piece.

Stage 5: (Phase 2 Stress Testing)
Your order has been passed to our final phase 2 stress-testing team. They run a final batch of tests to verify the integrity and stability of your system. This allows us to ensure that every system we ship will be a rock solid machine for years to come.

Stage 6: (Quality Assurance)
Your system is undergoing a very detailed quality control analysis. A Digital Storm Quality Inspector is tasked with inspecting your machine for missing screws, loose cards, checking for special requests, verifying the configuration, and double checking our stress-test results. Our Inspectors are trained with a eye for detail and insure that every system leaves our facility with the art of perfection."


Technically, it leaves out stage 7 (QA Passed). Although I guess once you see stage 6 you are so excited you're not even worried about it

Edited by Zimbawan - 27 Apr 2010 at 7:38pm
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DST4ME View Drop Down
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  Quote DST4ME Quote  Post ReplyReply bullet Posted: 27 Apr 2010 at 8:54pm
yup those are it.
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