FAQ FAQ  Forum Search   Register Register  Login Login

Butt kicking service!

Post Date: 2017-12-13
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Doc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 01 Jul 2008
Online Status: Offline
Posts: 355 		  Quote Doc Quote  Post ReplyReply bullet Topic: Butt kicking service!
    Posted: 13 Dec 2017 at 4:21pm
Just thinking, this might be placed better in another section so everyone can see it.

Had a problem with my rig. Got a call back within 24 hours. Called Stephen back. His service was excellent. Diagnosed me immediately. Logged in to my computer, started going to town. Updated all the hardware, software, walked me through the fix which was a simple CMOS battery replacement. Of course, not simple. Had to remove the video card.
He was very patient as I fumbled through his directions with my big fingers and the teeny, tiny screws and teenier screw holes. It was brutal getting those in and out. So I put the new battery in. Booted up, same problem. He was sure it was the battery. So took it out again to find that, genius that I am, I didn't see the clear piece of tape on the back of the battery. So anyway problem fixed. He then cleaned up everything he had done on the drivers and such and then created me an updated Windows boot disc on a flash drive.

Freakin awesome.

Never buy another computer anywhere else.



Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 14 Dec 2017 at 2:09am
Excellent to hear and thanks for sharing.    So many buyers give very little thought to after purchase service to save a few bucks.   This is where DS shines and why some of us have been here for years.

Back to Top
hoserator View Drop Down
DS Veteran
DS Veteran

We don't need no stinking "Avatars" !
Email address used to purchase matched with forums account email.

Joined: 08 Oct 2014
Online Status: Offline
Posts: 7966 		  Quote hoserator Quote  Post ReplyReply bullet Posted: 14 Dec 2017 at 5:35am
Congratulations on getting your system back on track. Every time we do something new we are learning. Big%20Smile
It sounds like a broken record, but like bprat22 stated, it is when things go awry that DS shines. Excellent product and stellar service. Strong
Not to forget, an unbelievable group of very knowledgeable and giving forum members.Awesome 


Edited by hoserator - 14 Dec 2017 at 5:38am
Back to Top
Tidgxor View Drop Down
DS ELITE
DS ELITE

The Kokopelli kid
Email address used to purchase matched with forums account email.

Joined: 17 Sep 2010
Online Status: Offline
Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 14 Dec 2017 at 5:57am
Thanks for sharing! Strong

Also, have no fear, you are not the first, nor the last person to forget about those dastardly little clear strips. Hahaha
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
Back to Top
Doc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 01 Jul 2008
Online Status: Offline
Posts: 355 		  Quote Doc Quote  Post ReplyReply bullet Posted: 14 Dec 2017 at 11:10am
So I'm noticing now that my OC only goes to 4224 under load. It was always 4300. I realize that is awfully negligible, but it is different.

Pretty sure there is no clear strip of tape on the back of my overclock.
Back to Top
Tidgxor View Drop Down
DS ELITE
DS ELITE

The Kokopelli kid
Email address used to purchase matched with forums account email.

Joined: 17 Sep 2010
Online Status: Offline
Posts: 13000 		  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 15 Dec 2017 at 4:24am
Did you change any BIOS values while going through your repair process?

If not you might try reloading your BIOS profile.

It's possible that the period of no CMOS battery caused some very minor wonkiness with the saved settings.
My Two Digital Storm Rigs: Mr. Bojangles (HAF-X, 2010) & Mrs. Bojingles (Bolt I, 2013).
Back to Top
Doc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 01 Jul 2008
Online Status: Offline
Posts: 355 		  Quote Doc Quote  Post ReplyReply bullet Posted: 15 Dec 2017 at 6:57am
Not really sure what all he did, he did so quickly it was hard to follow. I know he updated firmware for hard drive, updated motherboard drivers and pretty much drivers for everything in the rig. Don't know if he changed any BIOS stuff. I didn't see him do anything specifically related to the OC.

The two error messages I was getting were OC setting cannot be loaded, and CPU fan speed error. I no longer get those errors but the OC is not quite what it was.

Edited by Doc - 15 Dec 2017 at 6:59am
Back to Top
bprat22 View Drop Down
DS ELITE
DS ELITE

DigitalStorm East -- (Unofficially!)
Email address used to purchase matched with forums account email.

Joined: 08 Jun 2011
Online Status: Offline
Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 15 Dec 2017 at 8:10am
My guess is the original oc setting was lost with battery change, that's why you had the error on loading oc setting, and DS redid the oc and it came out a bit lower.   
Back to Top
Doc View Drop Down
Groupie
Groupie

Email address used to purchase matched with forums account email.

Joined: 01 Jul 2008
Online Status: Offline
Posts: 355 		  Quote Doc Quote  Post ReplyReply bullet Posted: 15 Dec 2017 at 8:54am
Thanks.
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.046875 seconds.